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“Location” 4 of 5 stars
Review of Hotel do Chiado

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Hotel do Chiado
4.0 of 5 Hotel   |   Rua Nova do Almada 114, Lisbon 1200-290, Portugal   |  
Hotel amenities
Ranked #73 of 226 Hotels in Lisbon
Certificate of Excellence 2014
North Chelmsford, Massachusetts
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Location”
4 of 5 stars Reviewed May 13, 2014

My husband and I recently stayed at this lovely hotel. We were greeted warmly by the courteous hotel staff and assisted to our room. The room was very spacious and had a lovely veranda with beautiful of Lisbon. The breakfast was plentiful although some of the croissants were a bit stale. This hotel is in the perfect location. I would definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, August 4, 2014
Dear Mr. / Ms.
Thank you for staying with us and for share your experience at the Hotel do Chiado.

We are happy to read these wonderful lines about our Hotel and staff it’s a pleasure to know that you found our hotel perfect.

We hope to have the honor of welcoming you once more at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2014

Great location. Comfortable room. Great breakfast fruit selection. Would book here again without reservation. My only challenge was finding the hotel once exiting the underground as I was misdirected at the metro information desk, took the wrong exit and wandered the hilly streets for half an hour. Maybe the hotel should specify in their adds exactly where to go.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, August 4, 2014
Dear Mrs.,
Thank you for staying with us and for sharing your experience at the Hotel do Chiado.

We are happy to read these wonderful lines about our Hotel and staff, the entire team will be thrilled to hear your kind comments. It’s a pleasure for us to know that your stay has exceeded yours expectations.

We will take in consideration all of yours recommendations.

We will gladly welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buxton
Top Contributor
61 reviews 61 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed February 24, 2014

Situated in downtown Lisbon the hotel is within easy walking distance of many restaurants, shops, squares, waterfront and metro. On arrival we were given all the information we needed as regards getting out and about.

All the hotel staff were all very pleasant and obliging. The food at breakfast was very good. We didn't eat in the restaurant/bar in the evening but we did sit and have a drink there on the first day. The view is stunning.

The room itself was spacious with a nice clean bathroom and a comfortable bed.

We stayed in a standard room facing the street and we were woken on a couple of occasions by loud voices outside (no fault of the hotel).

Somehow they found out that it was my birthday and there was a very nice surprise waiting when we returned that day in the evening.

If I had to make a suggestion how the service could be made better in any way, it would be to provide a kettle in the room to make a hot drink at any time.

We will definitely return there in the future and wish to thank all the staff for making it a special break.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, May 16, 2014
Dear Mr./Mrs.

Thank you very much for choosing to stay at the Hotel do Chiado and for having taken the time to leave these remarks.

We are thrilled to know that you found our staff friendly and helpful. Your kind words are a true source of motivation to the entire team.

We will take into consideration your recommendation.

We will gladly welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 5, 2014

Found a ridiculously good rate on orbitz and spent one night here in February. Great location - easy to walk to Largo do Chiado and subway line there. Cute little veranda, but no privacy out there. I had something else in my mind when I imagined a veranda.

Two really annoying things that knocked this down from 5-star.

First, the hallways are really depressing. Feels like a poorly lit convention center.

When I asked for something relatively easy - breakfast and coffee at 07.00 - they couldn't accommodate. Restaurant and room service don't open until 07.30 and they couldn't even get me a cup of coffee before 07.30. For a nice hotel I thought that was lacking, something as simple as a cup of coffee whenever I wanted it.

Another odd thing that takes getting used to - the lobby is on the 4th floor. Other guests in the elevator kept pushing "1" to get to the street and had to go up to 4. I saw this happen twice.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, May 16, 2014
Dear Mr./Mrs.

Thank you for staying with us and for sharing your experience at the Hotel do Chiado. It was indeed a pleasure to read your wonderful review.

We will take in consideration all of yours recommendations.

We hope to have the great honor of welcoming you back to the Hotel do Chiado in a very near future.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St-Prex
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2014

Ideally located hotel in Chiado, the most elegant part of Lisbon's center. Excellent view over over the old town to the castle hill from the breakfast room and the bar/terrace, as well as from some of the guest rooms. Our room was quiet and we slept well in the beds. High ceiling, grey-colored design and white LED spotlights did not exactly make it cosy but it was okay. Bathroom was spacious and generally clean except the tile joints around the shower which would need some brushing or whitening.

Breakfast is in the room with the great view, even though most tables do not really have the benefit of that since the window is relatively small. Food was just okay, not overly fresh or creative, just a standard breakfast buffet. Coffee does not get served at the tables so everyone has to walk up to the buffet with the coffee cup fill it there from a pot. For a 4-star hotel, I would have expected table service for hot beverages, at least, and also freshly brewed coffee from a machine as any airport lounge has it nowadays.

Reception and bar staff was very friendly and helpful. Wifi was really fast and easy to connect.

Room Tip: Even reserving a superior room does not guarantee that one gets the great view to the castle hill...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, January 24, 2014
Dear Mr./Mrs.

Thank you very much for choosing to stay at the Hotel do Chiado and for having taken the time to leave these remarks.

We are thrilled to know that you found our staff friendly and helpful. Your kind words are a true source of motivation to the entire team.

We will taken into consideration your recommendations.

We will gladly welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 5, 2014

Great place to get to know the city in style! Right in Lisbon downtown surrounded by lost of charismatic places. Nice boutique hotel with awesome views of the river and the castle. Bairro Alto is also at walking distance in case one fancy a good night out...

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, January 24, 2014
Dear Mr./Mrs.,

Thank you for taking the time to post your review following your stay at the Hotel do Chiado. We are delighted to know that you enjoyed your stay with us.

We hope to have the honor of welcoming you back in a near future.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
4 of 5 stars Reviewed January 3, 2014

The hotel has a perfect Location, close to every sightseeing point, to the metro, taxis stay in front, a lot of restaurants all around. They offer a very good breakfast, with fresh and varied fruits and a great tasting coffee. The breakfast place is special, with nice views of the city. The rooms are big (we stayed at 7th floor), nice and comfortable, with a big bathroom. The best are the rooms having a small terrace, unlikily we have got one with a small window, but it was also Ok. The personal is very friendly and helpfull. We spent 5 nights there and enjoyed really the hotel and the city.

Room Tip: choose terrace and 7th floor !!!!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoteldoChiado, Guest Relations Manager at Hotel do Chiado, responded to this review, January 24, 2014
Dear Mr./Mrs.

Thank you for staying with us and for sharing your experience at the Hotel do Chiado. It was indeed a pleasure to read your wonderful review.

We will gladly welcome you back at the Hotel do Chiado.

Yours sincerely,
Cátia Simões
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel do Chiado

Address: Rua Nova do Almada 114, Lisbon 1200-290, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#40 Business Hotel in Lisbon
#52 Romantic Hotel in Lisbon
#60 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel do Chiado 4*
Number of rooms: 39
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Also Known As:
Regency Hotel Lisbon
Regency Lisbon

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