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“Fantastic stay” 5 of 5 stars
Review of Sofitel Lisbon Liberdade

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Sofitel Lisbon Liberdade
5.0 of 5 Hotel   |   Avenida da Liberdade 127, Lisbon 1269-038, Portugal   |  
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Ranked #23 of 217 Hotels in Lisbon
Belgium
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed September 26, 2013 via mobile

It was our second stay at the Sofitel Lisbon and we still love it! Spacious rooms, perfectly clean hotel and professional staff are the ingredients that made our stay perfect. Located in the main avenue of Lisbon, the Sofitel should be highly recommended for a city trip! We will certainly come back.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Guest,

Thank you for your staying at Sofitel Lisbon Liberdade and for taking the time to tell us about your experience with us. It was a pleasure to welcome you again to our hotel and to know that you once again fully satisfied with your time at Sofitel Lisbon Liberdade, mainly due to the service provided by our Ambassadors. Thank you for your wonder recommendation!

We look forward to welcome you once again in the near future.

Yours sincerely,

Dominic Arel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,278 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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Prague, Czech Republic
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 23, 2013

I stayed last week for just 2 nights so just few comments :

(+) helpful concierge and front desk
(+) great location
(-) no spa (we went to Four Seasons instead and it was amazing)
(-) tiny rooms
(-) bathroom reminds more of a walking closet, weak air circulation
(-) was told to wait UNSPECIFIED amount of time to get breakfast, with more customers waiting. I would rather appreciate if hotel gave "heads up" instead and pushed more for in room dining if space is an issue - this single morning experience ruined my overall impression of the hotel

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Mr. Milan,

Thank you for staying at Sofitel Lisbon Liberdade and for the time taken to give us your feedback in regards to your experience.

We would like to thank you for your comments in regards to the service provided by our front desk Ambassadors and our location. Nonetheless, we understand we have not met your overall expectations and would like to apologize for the inconvenience you faced in the morning. Rest assured we have taken note of your comments and will do our best to avoid future occurrences like these.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service. If you would like to discuss you experience with us, please do not hesitate to contact us through h1319-sm@sofitel.com so we may address it directly with you.

Yours sincerely,

Dominic Arel
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Toronto
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 20, 2013

We had an excellent room with a view to the Liberdade street and the park in front. The bed was very comfortable but the comforter type cover was too warm for me, fortunately the air-conditioning worked very well. The bathroom and shower well very well appointed although a bit cramped for 2 people. My stay would have been great except for a bout of food poisoning from an Italian style restaurant at the lower end of Liberdade where the square begins.
I would recommend this hotel as good value for the price we paid which was discounted where we booked.

Room Tip: Ask for street view on the 4th floor or above.
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to tell us about your stay.

To begin with, we hope you are feeling better from the unfortunate situation of food poisoning you experienced whilst you were in Lisbon. Nevertheless, we are happy to know that you enjoyed a pleasant experience in our hotel and that you truly appreciated the comfort of our “MyBed”. Thank you for your recommendation!

We look forward to welcome you and your friends on your next visit to Lisbon.

Yours sincerely,

Dominic Arel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed September 19, 2013

Where do I start, I simply cannot praise the staff at this hotel enough. I have been fortunate to stay in some fantastic hotels across Europe etc and have found this to be one of the best. While the hotel is not the size of some in Lisbon it boasts the very best staff, they are helpful, courteous and do everything possible to ensure you have a great stay. I was greeted on my first day by all front desk staff, they checked me in and provided me with details of all facilities within the hotel, they then provided me with a map and assistance on where to go and various transport, one of the desk staff even took me to the tour bus stop. The rooms were luxurious and exceptionally clean with all modern ameneties, the bedding superior quality to most top hotels. I would like to say a special thank you to the barman who went to the effort of bringing fresh fruits in to make special mojitos, these were amazing :) The hotel design is stylish and contemporary, the staff exceptional, I would highly recommend to everyone.

Thank you everyone at Sofitel Libernade for a great stay, I will definately return.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Ms. Gavin,

Thank you for choosing Sofitel Lisbon Liberdade during your visit to Lisbon and for taking the time to comment on both Tripadvisor and Facebook.

We were extremely delighted to read your comment and to know that we have met your expectations overall. Thank you for your kind words and compliments in regards to our rooms and the service provided by our Ambassadors. It is an honor to know that our Front desk and Bar Ambassadors provided you with a unique and memorable experience in our hotel. Thank you for your recommendation, we look forward to your return!

Yours sincerely,

Dominic Arel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed September 17, 2013

We enjoyed a perfect 3 night stay in a luxury room at Sofitel Lisbon.

The hotel is beautifully located on Avenida Liberdade and a short walk from all of the min tourist areas. The aerobus stop and metro are outside the door and very easy therefore to get around.

Perfect location and a lovely hotel with faultless service.

Our room ( 201) was clean, well proportioned and overloooked the beautiful tree lined avenue.

The outdoor cafe was very fairly priced and a great spot to people watch.

Highly recommended!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to tell us about your stay.

We are glad that you experienced a perfect stay with us and that you appreciated our location, service provided by our Ambassadors, cleanliness of our rooms and our new terrace bar. It is a pleasure for us to read that you were delighted with the time you spent in our hotel as it is a great reward for our Ambassadors. Thank you for your kind recommendation!

We look forward to welcome you and your partner on your next visit to Lisbon.

Yours sincerely,

Dominic Arel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 17, 2013

The location of this hotel was perfect (it's on a busy central street with easy access to everything...sights, water, shopping, restaurants/bars, trains, etc.). The staff was friendly and so helpful (gave great restaurant recommendations, guided us with the top things to do and see during our stay, and helped us secure a rental car to drive up to Porto)...and our room was clean and comfortable ~ couldn't have asked for anything more!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this review, September 29, 2013
Dear Guest,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.

It is a pleasure for us to know that you were delighted with your experience with us. We would like to thank you for your kind comments in regards to our location, service provided by our Ambassadors and the comfort as well as the cleanliness of our rooms. Thank you for your recommendation!

We look forward to welcome you and your family on your next visit to Lisbon.

Yours sincerely,

Dominic Arel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lisbon Liberdade

Address: Avenida da Liberdade 127, Lisbon 1269-038, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Lisbon
#13 Family Hotel in Lisbon
#19 Romantic Hotel in Lisbon
#21 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Clé d’Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 250 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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