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“Charming inn but watch the small print” 4 of 5 stars
Review of As Janelas Verdes

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As Janelas Verdes
4.0 of 5 Hotel   |   R. Janelas Verdes, 47, Lisbon 1200-690, Portugal   |  
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Ranked #6 of 218 Hotels in Lisbon
Washington, Ct
Top Contributor
105 reviews 105 reviews
7 hotel reviews
Reviews in 38 cities Reviews in 38 cities
54 helpful votes 54 helpful votes
“Charming inn but watch the small print”
4 of 5 stars Reviewed November 6, 2013

After staying so many times in York House we decided to try the Janella Verde, located just across the street. The place has all the charm of a small hotel with luxurious rooms, friendly staff, personal service and no traffic of multiple guests in and out. The view from the upper floor balcony is spectacular, a carafe of porto-wine in the room delicious, bathroom elegant and very practical. The disappointment was with terms of reservation. We were asked if we had wished to have breakfast, allegedly included in the rate. We confirmed breakfast at reservation. At the checkout an attempt was made to charge a hefty price for breakfast ( over 20% of the room rate). After I adamantly objected the charge was never made but unpleasant feelings remained. The hotel has several pricing options and, unless you copy an advance booking you may be left in limbo and face a surprise at the bottom line.

Room Tip: "Classic room" with queen bed
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageLisbon, General Manager at As Janelas Verdes, responded to this review, November 8, 2013
Dear Guest,
Thank you very much for your feedback. We are very happy that you liked our staff and our property. Concerning our rates, we try to have everything very clear (what is included and not in each rate) and if there is any mistake, we try to immediately rectify the situation. We try very hard to avoid any mistake but unfortunately they can occur and we look for the better solution to solve it as quick as possible. We apologize if this was the case and we look forward to welcoming you again and offer you a totally satisfactory stay.
Yours sincerely,
Diogo Laranjo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
    308
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    13
    4
    1
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47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Truro, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 2, 2013

What a wonderful time we had in Lisbon, staying at the As Janelas Verdes. Nothing was too much trouble for the very helpful staff. Our room was delightful - spacious with a lovely decor and splendid views. The library and its balcony were beautifully appointed and the complimentary tea/coffee and honesty bar much appreciated - especially for that early morning cuppa! The complementary port too was a lovely touch. Breakfasts were excellent, of really good quality - and plentiful. We asked for restaurant recommendations, and all three were superb - and we would never have found them on our own. We could not recommend a hotel more highly. This is one of the best in which we have ever stayed. Thank you for making our holiday so enjoyable.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 16, 2013

Having travelled to many places in Europe staying in small rooms, my husband and I were excited when we arrived at the Janelas Verdes. Not only was our room spacious but it was beautiful as well. The attention to detail was amazing! Our room was on the third floor down the hall from the guest library and close to the kitchen which was provided for guests.
The staff was so friendly and ready to assist us with any request including the recommendation for a restuarant for us to celebrate our anniversary!
There was an honor bar in the small kitchen and another in the library as well as cookies and other snacks to munch on.
The library also had a nice terrace where you could sit or stand and take in the view over the river.
Although we had a car we parked it in the hotel garage and took the bus everywhere as the stop was conveniently right outside of the hotel and took us everywhere we needed to go.
Breakfast was wonderful and had a nice selection including our favourite Portugese custard tarts.
We could not have asked for anything more and this has become our favourite hotel!!!
Lorri and Harold

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 13, 2013

My wife and i have over the years stayed in other Lisbon hotels. As Janelas Verdes is by far the best. Small, welcoming and helpful staff, a comfortable bedroom, well appointed public rooms - the third floor library highlighted by other reviews has stunning views across the Tagus (despite docks in the right foreground) and is outstanding, with its good furniture and thoroughly comfortable chairs.. A high standard of buffet breakfast in the ground floor dining room.. There are good typical Portuguese restaurants within easy walking distance. Maybe it is away from the very centre of the city but Lisbon is relatively small and compact and everywhere can be reached in a short, inexpensive taxi ride, or better still in a characterful tram (watch out for pickpockets on the 28!) Two minimal shortcomings - the water was not always as hot as it could have been and the single lift is very slow.

Room Tip: As for a room with river views
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 7, 2013 via mobile

I work as a tour guide and this year alone must have stayed in near 100 hotels. Jalenas Verdes gets the nod as my favourite. The highlight is the 3rd floor library-balcony with its superb ambiance and honesty bar. It was a real highlight of the day coming back here for a nightcap and just relaxing utterly. The service is excellent - wonderful, attentive staff. The breakfasts great (though the room can get a little crowded) and the rooms big and comfortable. The hotel is part of a small chain in Lisbon, so next time I might look into one of their 'sister' hotels. But Jalenas Verdes - best hotel of 2013! Thank you

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Based on the reviews in TA I expected a nice hotel. It was that and more. We arrived mid morning and not only did they have a room ready for us they also invited us to take advantage of their fantastic breakfast in their beautiful back patio. The staff was very pleasant and helpful. This is a beautiful hotel and the library/patio on the third floor overlooking the river is the perfect place to wind down at the end of the day.
While mention was made of the out of the way location, it really was not so and convenient bus or taxi connections to both downtown Lisbon and Behlem. Interesting restaurants in the area.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilboa, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2013

Great hotel with gracious amenities. Truly charming and helpful stall. Right next to the big national museum. One can imagine Lisbon at the time of Ricardo Reais, the character in the Saramago novel, who lives in such a hotel, views the harbor, broods about the meaning of life and literature, and falls in love.

Room Tip: Some rooms might overlook the harbor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about As Janelas Verdes

Address: R. Janelas Verdes, 47, Lisbon 1200-690, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#16 Family Hotel in Lisbon
#17 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — As Janelas Verdes 4*
Number of rooms: 29
Official Description (provided by the hotel):
As Janelas Verdes is a small charming boutique hotel in the historic center of Lisbon. This 18th-century palace is next to the National Ancient Art Museum. With its small garden and the top floor library overlooking the river, this mansion transmits a romantic and welcoming feeling. The rooms are sunny and cheerful and the Tagus is close by. ... more   less 
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Also Known As:
As Janelas Verdes Lisbon
As Janelas Verdes Hotel Lisbon

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