Myself and a friend had to rush to Lisbon at the last minute, and found this hotel via TA with a great deal through hotels.com. Sometimes, when you're rushed, you make choices you later regret, but I can say without doubt that this is one of the best hotels I've ever stayed in.
From the get-go, the staff were excellent. We didn't check in until 23.30, which wasn't a problem. We were given a lot of helpful advice about the local area and how to get about, plus a voucher for free entry to the nearby art museum.
A one-day assignment turned in to a week-long one, and we asked to extend at the last minute (the morning we were supposed to check out). The hotel couldn't match the online rate we had got, but still gave us a very hefty discount on the rest of our stay (well over 50%) and threw in breakfast. Nothing is too much for these lovely folks!
The hotel itself is impeccably kept. Neat, clean and very pretty with real character. The rooms are a very good size, with all modern conveniences including wi-fi, aircon and TV. The breakfast is very good and the "honour" bar in the library is exactly as interesting as it sounds, with an original brass telescope you can use to take advantage of the view over the bay. Just make a note of what you eat and drink and it's charged to your room.
If you want to be in the middle of town, this hotel is not for you. It's located in the Santos area, which in many ways is better - the area is quiet, but only 5 minutes on the bus from the centre. There are plenty of places to go out just a couple of minutes walk away. The quality of the bars and restaurants is higher here than in the centre because they aren't racing to the bottom to cater for tourists, and equally there is a sizeable student population so if you're looking for a bar-to-club night you can do that too. There's something for everyone
If you stay, I'd recommend the Green Bar at the Santos junction about 1 minutes walk away for a fun night. Lots of shots, a fun and friendly atmosphere and a different crowd every night. If you'd prefer something a little more refined I can recommend Matiz Pombalina which has a very cool vibe and a more restrained crowd.
To eat, I can recommend '31 Armada' which is a short walk out of town (on the same street) for really good value, genuine 'traditional portuguese' food. Many places offer this, but 31 Armada truly deliver (I had a risotto of chicken on the bone, cooked with its own blood - a local speciality). For a real treat, don't miss 'A Travessa'. It's a little expensive, but a really top-notch dining experience.
If you make it to the centre, I can recommend 'No Solo Italiano' in the Praca do Comercio, next to the Beer Museum(!). Unfussy Italian food, good prices considering where you are, and free wifi which is always useful.
We used the '7 Colinas' card, which is a contactless smartcard which works on the trams, busses and tubes operated by 'Carris' group. Costs 50c for the card and then 6 Euro per day or you can pe-buy individual journeys to get them cheaper than buying on the bus/tram. Given the bus is about 1.80, it's easy to justify a 6 Euro ticket if you're doing any kind of touristy stuff. Public transport in the main is very good, and goes everywhere you would want to go. One caveat - occassionally buses simply didn't turn up, which is a little frustrating as some only run every 30 minutes. I believe there are night buses too but we didn't use them. Nor did we use taxis other than from the hotel to the airport which was pre-booked (and cost 20 Euros)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.