This is an incredibly beautiful hotel. The lobby, pool area, spa, and rooms are all exquisite. I was very excited about staying here, and that is why I was surprised at some of the service issues we encountered.
As I was traveling with a friend, we requested a room with 2 beds, however, when we arrived at our room, it had only one bed. The front desk informed us they would send someone to separate the beds, but when we arrived back in our room around 11pm after a late dinner, the beds were still together. We called again and were informed by the front desk that the beds could not be separated and they didn't know why someone had told us this could happen. We explained that we had been promised 2 beds, and they said there was nothing that could be done. Therefore, we pushed the beds apart ourselves. Rather strange to have all of this arguing in a 5 star hotel.
Then the next morning when I went for breakfast, I was informed that it was not included in my room rate. When I said it was, they argued firmly no. Therefore, I had to pay 4.5 euros per cup of coffee (9 euros total!) plus 18 euros for a single cheese omelette. Quite expensive.
Nice place, but I wouldn't go out of my way to stay here again.
- Official Description (provided by the hotel):
- Built in the 19th-century, this luxurious palace is nestled on a hilltop overlooking the Tagus River and presents guests with the ideal base for an unforgettable stay in Lisbon. Tucked away in the city's diplomatic quarter, Lapa Palace is set in a beautiful sub-tropical garden. Sunbathe on a lounger in the pool area or pay a visit to the Spa, where you can treat yourself to hours of relaxation in the sauna. Traditional decor and elegant designs make each of the rooms a haven after a day of work or sightseeing. Marvel at panoramic views from the comfort of your balcony or enjoy a long bath in your marble bathroom. Thanks to the palace's convenient location, central Lisbon is only a short drive away. Park your car for free on site and indulge in fresh seafood at the restaurant. In the meantime, the concierge is happy to arrange various services for you, including the use of the VIP room facilities. ... more less
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- Also Known As:
- Olissippo Lapa Palace Hotel Lisbon
- Lapa Palace Lisbon
- Lapa Palace Hotel Lisbon