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“Classic beauty” 4 of 5 stars
Review of Hotel Avenida Palace

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Hotel Avenida Palace
5.0 of 5 Hotel   |   Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal   |  
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Hotel website
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #3 of 217 Hotels in Lisbon
Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Classic beauty”
4 of 5 stars Reviewed August 1, 2013

Lovely place in downtown Lisbon. Not the average big chain hotel, but more traditional and very professional staff. It gives you really the feeling like you live in a old European palace.

Do book directly with the hotel, as they provide some little extra's for people who do, like we got a complementary glass of port in the bar the day of arrival as well as water and fruit in the room.

Main reason you should go here is still the location, most chain hotels are further away from downtown! The moment you step out of the door, you have restaurants, sights, shops, bars, like everything you need in Lisbon. We didnt use it, but if you need to travel a bit further for work, the subway is also right there.

Will come here again next trip to Lisbon!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, August 6, 2013
Dear Guest,

I am delighted to read your kind comments on your recent visit to the Avenida Palace and to read how highly you valued our location and services.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Exclusive Benefits”.

It will be a pleasure to share your feedback with our team here and I look forward to welcoming you on your next trip to Lisobn.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
York, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 30, 2013

Just returned from visiting Lisbon and staying at the Avenida Palace which was fabulous. Staff very friendly and helpful from the minute you arrive, nothing is too much trouble. Rooms are lovely and décor is charming. Breakfast was very good and varied. Worth noting that if you book on their website you may get a 20% discount as we did. Looking forward to returning soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 31, 2013
Dear Guest,

Thank you very much for your nice words about our Hotel. We are delighted to acknowledge that your stay with us was fabulous. It is our goal to meet our guests' expectations and we are pleased to read how highly you rated us.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 28, 2013

This is a lovely, elegant, place to stay in Lisbon, close enough to the river, but tucked away in a nice safe spot. They really looked after us well, checked in quickly and effortlessly, doormen, porters, front desk staff all extremely pleasant and helpful. Very nice to return home after hiking around town to find a plate of fresh fruit and a large bottle of water waiting in the room, compliments of the management. The bartender is charming, and looks after everyone quite capably--with a cocktail on special each night. Would definitely stay here again. One unexpected bonus is the wonderful open-air pizzaria just around the corner.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 29, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your wonderful remarks on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

I do hope that the Avenida Palace will welcome you back in a near future.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 25, 2013

Greatest location!!
The hotel is more of a palace than a hotel !!
Stuff is Very wellcoming and helpfull!!
Recomended from every aspect!! Parked the car for free and walked to the park and than to placa de comercio..you are Really in the center of the city!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 29, 2013
Dear Guest,

Thank you very much for leaving your excellent feedback on Tripadvisor, we were delighted to hear that you have enjoyed your stay with us.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ourimbah
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

Genuine staff at the Avenida Palace Hotel helped to make my stay in Lisbon an unforgettable experience. The boys at concierge were impeccably well mannered and no task whatsoever was any trouble. The chambermaids were so caring in attending to the rooms and I noticed all of the small things they Managed to do. Whilst the front desk was the centre of the action it was obviously the respect paid to each and every work colleague that kept the entire staff a tight knit family.
Lisbon city and environs are steeped in a glorious historical past. My every day was to start with the gracious manners that in many places around the world have long been forgotten and lost in history. Perhaps it was the romance of the city that was the contagion but I definitely noticed the gentle traits seeped into every facet of Lisbon. Whether it be the drivers allowing you to pass by the road without any complaints, the well mannered cafe staff who happily brought coffee to the table or the attendants in the museums.
So it wasn't just kept within the walls of the Avenida Palace Hotel. Lisbon and the entirety of Portugal should be on everyone's must see list.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 23, 2013
Dear Guest,

Your review is wonderful reading. It was such a pleasure to acknowledge that you have enjoyed your stay at the Avenida Palace and that our staff helped making it an unforgettable experience.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. The fact that you found our staff to be so well mannered and caring will be a great source of motivation to them. Allow me to thank you sincerely on behalf of the entire team for your kind words.

Your enthusiasm for our Hotel and our beautiful city of Lisbon is very much appreciated.

We look forward to welcoming you again very soon to your Lisbon residence.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2013

This older hotel has been updated and is outstanding as a base from which to tour Lisbon. The location is within walking distance to many interesting areas and to transportation to the more distant places that tourists might want to see. The service is outstanding, the accommodations very nice, and a nice breakfast is included as well. Great for families too. You can't go wrong with this excellent hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 23, 2013
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

We were very pleased with your comments on our location and services and with the fact that you have given us the maximum score in all the parameters.

We look forward to welcome you again in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 21, 2013

After much deliberation we were pleased that we picked this hotel. The location was perfect and we were able to walk everywhere, from the castle to the port.
Our Room- junior suite with separate sitting room - was great for 2 children. Nice touches like a little jigsaw gift for the kids and fruit every evening. Breakfast was super- and served in literally palacial surroundings. Walkable for shopping and chiado for great restaurants etc.
Recommended!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for choosing to stay with your family at the Avenida Palace and for having taken the time and trouble to leave your feedback on TripAdvisor. We were delighted to know that you have enjoyed your stay with us and appreciated your remarks on our location and services.

We pride ourselves on providing a comfortable stay for all our guests in order to make the Avenida Palace feel like home.

We do hope that the Avenida Palace will welcome you back in a near future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lisbon
#3 Luxury Hotel in Lisbon
#7 Romantic Hotel in Lisbon
#8 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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