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“Great hotel to stay” 5 of 5 stars
Review of Hotel Avenida Palace

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Hotel Avenida Palace
5.0 of 5 Hotel   |   Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #4 of 226 Hotels in Lisbon
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great hotel to stay”
5 of 5 stars Reviewed April 6, 2013

We decided to stay in Avenida Palace because of the great reviews in Tripadvisor. And we choose the right place. Hotel is located perfectly. Metro is just aroung the corner, train station as well and all of the nice restaurants and beautiful sights.

Hotel staff is truly friendly and helpful. Really nice people. Lobby bar was a nice surprise because of the great bartender, Tiego. He made our first night (we arrived pretty late, we were tired after our flights etc.) at the hotel a great one, we had nice drinks and he told us where to go and what to do during our vacation.

Rooms are beautiful, specious and clean. I felt like home because of the warm colours and romantic style of the room. Hotel staff really takes care of you when you stay there, we got strawberries, chocolates, candy and a small bottle of port wine to our room during our stay.

Breakfast was (almost) the same every morning but there was plenty to eat (eggs, bacon, toast, cheese, sausage, fish, chorizo, fruits, yogurt, bread, croissant........). And service at the breakfast room was really good as well.
Wi-fi worked well and was free, a big plus. We didn't need concierge during our stay but I'm sure if you need, he'll help you with almost everything. My husband needed to print few documents and he would have been fine if someone just told him where to find the computer and the printer - but no, he was actually escorted to this room where the computer was. You don't expect this kind of service nowadays.

I don't have anything bad to say about our stay. Not a thing. We would stay in Avenida Palace again. We enjoyed our time at the hotel and in Lisbon. Great, friendly people and they spoke English so well almost every where we went.

Our trip was on April, it was nice time to visit. For us weather was warm, few rainy days. And when it rains in Lisbon, it really rains so take a good umbrella with you. But the rain doesn't usually last long. Remember to take good shoes with you because you'll feet will thank you for that. And when you want to find nice place to eat, try to go a little bit further from the busy, touristy places (around Rossio square). We found couple nice places and ate well and tasted really nice wines.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 9, 2013
Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace. I am delighted to read how much you enjoyed staying with us and that you felt like home.

Personalized service is also very important to us and the service you received throughout your stay is a wonderful example of the team's commitment. I will share your kind words with the team involved which will surely be a great source of motivation to them.

Your enthusiasm for our Hotel is very much appreciated and I look forward to welcoming you here on your next visit.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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English first
Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 4, 2013

Absolutely amazing... From the moment we walked in the door until the moment we left. Service was impeccable, location is brilliant and the decor through out the hotel is truly stunning. Spent the night of my birthday in the hotel and came home in the evening to find a bottle of champagne and a card saying happy birthday... Incredible! Highly recommend this hotel for all Lisbon adventurers!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 9, 2013
Dear Guest,

Your review is wonderful reading. Allow me to thank you sincerely for your kind comments and for giving us maximum score in all parameters.

Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the team.

We look forward to welcoming you again very soon to your Lisbon residence.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac Heights
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 3, 2013

The building and its reception rooms are stunning. The location is perfect. The staff is helpful. The breakfast is wonderful. The bar is convivial. And the hotel provides beautiful musical entertainment on certain nights. We stayed three nights and would happily choose again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 5, 2013
Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace.

I am delighted to read how much you enjoyed staying with us and that you had the chance to be present at our musical recitals.

I will share your comments with the team involved and I look forward to welcoming you here on your next visit.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed March 30, 2013

This is a really lovely grand style hotel and is brilliantly situated in between 2 metro stops, next to a stunning old railway station and very close to Rossio square. This really is a great central location to base yourselves from if visiting Lisbon. Lovely rooms, a very well stocked bar and a wide choice of breakfast. Excellent attentive service throughout! Not a cheap hotel but you get what you pay for here and it's well worth the money for us!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

We also would like to thank you for your feedback, we were delighted to hear that you have enjoyed your stay with us.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 28, 2013

We enjoyed our stay here very much. It's in the heart of the busy city but the soundproofing is excellent. Room, service and breakfast were great, and it was so easy to take the train to Sintra from here.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 5, 2013
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

We were very pleased with your comments on our location and services and with the fact that you have given us the maximum score in all the parameters.

We look forward to welcome you again in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 27, 2013

We spent 5 nights in the Avenida Palace in early March, and it turned out to be a great decision. The location is ideal for tourists as it overlooks Rossio Square, where there is a train station, a tourist information center, and a major bus stop. Tram stops are just a few minutes away. Incredibly, the train station next door looks like another hotel from the Rossio side and one cannot tell that there are any trains in the neighborhood; no noise, no downside. We ate our evening meals at 6 different restaurants and all were an easy walk from the hotel.
The hotel itself is truly a small palace, and the staff clearly takes great pride in working there. The spacious, common areas on the ground floor and on the first floor above (where breakfast is served) are elegantly furnished and comfortable. There is a small bar and a giant lounge with couches and stuffed chairs. We enjoyed having an after-dinner port in the bar at night. The buffet breakfast was spectacular-- table linens, attentive staff bringing pitchers of coffee and hot milk, and a wonderful array of meats, cheese, egg dishes, breads, and fruits. Oh, the croissants! The sliced oranges! The bacon!
Finally, our room (416) has 10 foot ceilings, lots of floor space, and tall windows with a view of Rossio Square. The two twin-size beds, though spartan, were sufficiently comfortable for us to recover each night from a day of exploration.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

I am delighted to read your kind comments on your recent visit to the Avenida Palace and to read how highly you valued our services and location. Your kind words about our staff are also much appreciate and will be a great source of motivation.

Allow me to thank you for your wonderful description of our buffet breakfast, which was wonderful reading.

It will be a great honor to have you as our guest again on your next visit to Lisbon.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 26, 2013

Great location, great price and great service. We were able to walk almost everywhere from this charming hotel. The main rooms in the lobby were beautiful and the rooms themselves were a bit dated but still very comfortable. Also, the breakfast was very good. What more could you ask for? Highly recommended.

Stayed March 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, April 5, 2013
Dear Guest,

Thank you for staying with us and for sharing your experience at the Avenida Palace.

It was such a pleasure to read these wonderful lines about our Hotel and we are happy to know that you have enjoyed your stay.

We hope to have the honor of welcoming you once more at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lisbon
#4 Family Hotel in Lisbon
#6 Romantic Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 28
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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