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“Charming colonial style hotel” 4 of 5 stars
Review of Hotel Avenida Palace

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Hotel Avenida Palace
5.0 of 5 Hotel   |   Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #3 of 216 Hotels in Lisbon
Zurich, Switzerland
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Charming colonial style hotel”
4 of 5 stars Reviewed February 22, 2013

I read a few reviews before coming here - I tend to look at the critical ones more than the effusive ones, and noticed that there was an occasional complaint about snootiness and also about the decor being olde-worldy colonial with no real theme or consistency.
The first criticism was directly opposite to our experience - really friendly at all levels, particularly the bar staff and concierge. Re. the second criticism, I suppose I know where they are coming from, but it seems very ungenerous. We found the place to be very charming and friendly in atmosphere. Breakfast staff were attentive (sometimes over-attentive - after ordering a double espresso on the first morning, they anticipated the same choice the next day and were nonplussed when I asked for a cappuchino. The reverse happened two days later!)
The bathroom facilities were a little run down (rough bath surfaces and the shower unit impossible to leave on its holder without it skewing off at some angle). But all in all, a fantastic place. We got an off-season deal, and it was a real bargain - joining rooms (two adults and three kids) for about 150 euro per day (including breakfast).
smack bang in the middle of town. Perfect location!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 26, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized. I will forward your comments to the team.

I do hope that the Avenida Palace will welcome you back in a near future.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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New York City, New York
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2013

Four nights at the Avenida Palace. Full service. Traditional Hotel. Very helpful concierge service.

Location is quite central and convenient. Rossio train station to Sintra is next door. Metro is just ourside the front door as well.

Short walk to the Barrio Alto and Chiado neighborhoods.

Price of Junior Suite was quite reasonable. We were there last week and February is not high season.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking the time to write your review following your stay at the Avenida Palace.
We appreciate your kind comments on our services as well as on staff and will forward on your remarks to the entire team.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

I do hope that the Avenida Palace will welcome you back in the future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2013

Great location
Very nice & clean room
Friendly service
Excellent breakfast with fresh fruits
Right next to Starbucks & train station
Walking distance to many tourist attractions
Beautiful dinning room, bar & resting area

Room Tip: Ask for a quite room as some rooms are facing to the street
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 19, 2013
Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace.

I was extremely pleased to read your kind comments on our location and services.

We do hope that we can look forward to welcoming you back to the Avenida Palace in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 10, 2013

overwhelming architecture of the good old times in Lisboa. Located amidst the city close to the theatre an Bassio you are welcomed the old style and suddenly you feel as beeing a part of a film of Lisboas great times. The rooms are perfectly clean an spacous, the breakfast is almost perfect also in a large and nice salon. The bars offers a wide variety of ports and liquors. Parking space is available directly in fornt of the hotel (with car-service)
a good place to be in, when you like to inhale the rhythm of Lisboa

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 19, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these remarks on TripAdvisor.

It was indeed a pleasure to read that you enjoyed your stay with us and that you valued our location and services.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

This has got to be the best place to stay in Portugal. Like stepping back to another more genteel era. Within walking distance to everything and the metro station almost outside the front door. Fabulous ambience throughout from restaurant, to lounge areas, to bar, to room. Concierge desk very helpful - everything done in great taste and style. Great value for money. Can't think of a single down side. Ola!

Stayed January 2013, traveled solo
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 13, 2013
Dear Guest,

Thank you very much for your nice words about our Hotel. We are delighted to acknowledge that you have enjoyed your stay with us.

It is our goal to exceed our guests' expectations and we are pleased to read that you have valued our location as well as our ambiance.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 8, 2013

Charming room in an elegant old hotel. Great, central location with easy access to all the central Lisbon attractions. We stayed here one night only last March and wished we could have stayed longer. The very, very nice buffet breakfast in the beautiful dining room was included with our room. Very clean, comfortable and safe. Helpful concierge service.

Room Tip: A front view of the squares is fun, but might be noisy -- but we didn't have any problem.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 13, 2013
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for taking the time to leave your kind remarks on TripAdvisor.

We were very pleased with your comments on our staff, service and location. We were also pleased with the fact that you have given us the maximum score in all parameters.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation.

It would be a great honor to welcome you back to the Avenida Palace.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
75 reviews 75 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed as couple for 2 nights in january in a superior twin room
As everyone has said it is a fantasic old world style hotel.
The location is excellent for walking around town.
Staff were very helpful and breakfast buffet great.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, February 13, 2013
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.
We appreciate your comments on our location as well as on our staff. I will forward on your comments to the team.

We do hope that the Avenida Palace will welcome you back in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lisbon
#3 Luxury Hotel in Lisbon
#7 Romantic Hotel in Lisbon
#8 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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