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“Elegant Hotel” 5 of 5 stars
Review of Hotel Avenida Palace

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Hotel Avenida Palace
5.0 of 5 Hotel   |   Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #3 of 217 Hotels in Lisbon
santa fe, New mexico
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Elegant Hotel”
5 of 5 stars Reviewed November 5, 2012

Great hotel in a great location. Lobby and room elegant. Great value. It was a hidden pleasure to find this charming hotel. The free breakfast was delicious with a wide variety of foods. Lisbon is a beautiful city and this hotel made the stay perfect.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for your nice words about our Hotel. We are delighted to acknowledge that we contribute for a perfect stay in Lisbon.

It is our goal to meet our guests' expectations and we are pleased to read that you valued our location as well as our décor.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,217 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 3, 2012 via mobile

Wonderful experence to stay at a mmuseum quality hotel. Clean. Staff eager to please. On the down side our room had a sewer like odor in the bathroom. Due to mild weather there was no active ventilation. This was probably to concerve on costly electricity. On the up side new high efficiency windows blocked all street noise unless the window needed to be open to cool and ventilate the room.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 7, 2012
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

We were pleased to know that you overall enjoyed your stay with us, and thank you for your kind words on our location and staff. Indeed our team pledges to provide the best personal services to each of our guests.

As the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to read we didn't exceed your expectations in this particular issue. Should I have known it, I could have taken care of the problem you refer.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

Sincerely Yours,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 2, 2012

From the moment the taxi dropped us to be greeted by the concierge off to three days later we left for the airport we didn't feel anything other than the most important guest to everyone in the hotel. It's rare that a hotel stay doesn't have some minor glitch and it's often the way that the staff deal with it that leave a lasting impression.

For our stay at the Avenida Palace absolutely everything worked, went to plan, was on time was just what was expected. I don't believe we were lucky - this seems to be a very well run hotel and well worth the money and the staff seemed genuinely pleased to be of assistance. And the sweets on reception are nice too!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 7, 2012
Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace.
We are delighted to acknowledge that you have enjoyed your stay with us.

Personalized service is very important to us and the service you received during your stay is a wonderful example of the team's commitment.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation.

We do hope that we can look forward to welcoming you back to the Avenida Palace in the near future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 1, 2012

For our first visit to Lisbon it was difficult to decide which was the best area to stay in but I think our research paid off as we found the location ideal. It is just the sort of hotel we like with old fashioned charm and good service. The room was lovely and breakfast was excellent. We would have quite liked a restaurant in the hotel but there are lunchtime bar snacks and plenty of good restaurants nearby and the concierge recommended a really good fish restaurant.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace.
We also thank you for leaving your kind words on TripAdvisor.
It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized. I will forward your comments to the team.

I do hope that the Avenida Palace will welcome you back in a near future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 29, 2012

We spent 5 nights and found the hotel to be excellent. We were apprehensive about the noise factor since the hotel is right next to Rossio train station but it was extremely quiet. Triple pane windows blocked out the all of the street sounds as well.
This trip was for our 20th anniversary and this was the only hotel out of the three we stayed at during our travels that acknowledged it.
Good location and staff is friendly and helpful.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 30, 2012
Dear Guest,

Thank you for choosing the Avenida Palace for your stay during the celebration of your Anniversary. We also want to thank you for taking the time to post your kind words on TripAdvisor. It was our pleasure to read that you have enjoyed your stay with us.

It is our goal to meet our guests' expectations and we are pleased to read that you valued our location as well as our services.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bad Neustadt an der Saale, Germany
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 29, 2012

When we arrived late in the afternoon in Lisboa it was raining and the taxidriver was in a hurry to bring us from the airport in the city. The first impression of this beautiful house was: Oh! And the second impression were the lovely people at the reception and the concierge desk. Both were so helpful to us and everybody always with a smile on their faces. We had a lovely room with a view to Restauradores and on the way down to the Restaurant via staircase we saw the beatiful saloons in their old glamour. We had to leave this beautiful Hotel with his outstanding staff the next day but we will definitly come back on our next trip ti Lisboa.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for giving us your point of view regarding the Avenida Palace and its services.

I am delighted to hear that you have enjoyed your stay with us. We were very pleased with your comments on our décor and staff and with the fact that you have given us the maximum score in all the parameters.

I do hope that the Avenida Palace will welcome you back in the future.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 20, 2012

I just completed a two night stay here for a qucik weekend trip to Lisbon. When I first saw the hotel I was apprehensive as the outdoor view from the bus stop is not too impressive. Once you find the entrance, however, it is very charming. The room (I was on the 5th floor) was well appointed and had a very nice view of both squares as well as the castle. The staff was friendly, helpful, and spoke English. It is centrally located for tourism and close enough to the river to walk. The exercise room was a little sparse but given the weather I was able to run outside. I think that this is a very nice hotel for a romantic weekend or for those interested in seeing the city. BTW, the Carris bus from the airport dropped me just 50 yard or so from the hotel entrance and was a much better deal than taking a taxi.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, October 30, 2012
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.
We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

I look forward to welcoming you again in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lisbon
#3 Luxury Hotel in Lisbon
#7 Romantic Hotel in Lisbon
#7 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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