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“Very nice” 4 of 5 stars
Review of Inspira Santa Marta Hotel

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Inspira Santa Marta Hotel
4.0 of 5 Hotel   |   R. de Santa Marta n. 48, Lisbon 1150-297, Portugal   |  
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Ranked #24 of 217 Hotels in Lisbon
GreenLeadersPlatinum level
Venice, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Very nice”
4 of 5 stars Reviewed May 6, 2014

Very nice hotel located in a quiet and central area 5 minutes walking to the "Marques de Pombal" underground station.
The hotel itself is really good, different from every other hotel I've stayed in the past, elegant and essential.
Our room wasn't very big but it was enough for people like us who spent much of the time out exploring the city. I just have a couple of issues: 1.It is extremely unconfortable to have a bathroom that is not separated from where you sleep, there's only a glass wall that separates the shower and the sink area but it's not completely closed. Even the most tight couple needs its privacy!
2. Since our room wasn't too bright, it would need more artificial lights.

The Staff is great and always ready to help you with directions if needed.

We enjoyed our stay very much.
Thank you, we will come back :)

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, May 12, 2014
Dear “amber2205”,

Thank you for taking the time to write your review!

We really appreciate your compliments regarding the cordial staff and the central location and it is such an honor to the whole team to read that our hotel is totally different from the others you have stayed, in a good way!

In fact, the shower area is near the bed, however it is totally separated by a glass which can be transparent or opaque, according to our guests preferences and this can be requested at the front desk. Concerning the artificial lights, as we are a sustainable hotel, we prefer to use natural light whenever possible and without harming the quality of our guests ‘stay. We have taken good notes of your remarks!

We are looking forward to welcome you again on your next visit to Lisbon!
Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Kirkcaldy
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 6, 2014

The Inspira is a well situated hotel for seeing around Lisbon. The rooms are very comfortable and well equipped. The room layout is a bit strange, especially the walk in shower position!
Well worth a visit but don't bother with the restaurant. Over-priced and service a bit haphazard. Plenty good restaurants and cafés within a couple of minutes walk.

Room Tip: All rooms well situated
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, May 12, 2014
Dear ”James B”,

On the behalf of our team, thank you for the published review.

We are very happy to learn that you enjoyed our central location as well as the comfort of our rooms. Regarding the restaurant, we were surprised to read your critique and we would be grateful if you could send us an email with more detailed information.

Our guests’opinions are truly important to us and we certainty will make our best to improve!

We hope to welcome you again in a near future!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed May 5, 2014

This hotel won't be to everyone's taste but we liked it's stylish modern feel.

The rooms are very modern and on the small side but well equipped. The shower is very open with glass walls so if your a bit shy and sharing a room it may be a bit off putting. Hanging space is enough for a day or two for longer stays there isn't enough space.

On the plus side the bed is firm and the food and breakfasts were great. Staff are very friendly and efficient and the location is really good. Worth a try. Ps they sent a complimentary bottle of wine up to the room when they noticed my partner was celebrating a key birthday - a nice and welcome touch.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, May 12, 2014
Dear “marcdocklands”,

Thank you for sharing your opinion regarding your stay at Inspira Santa Marta Hotel.

We are very satisfied to know that you enjoyed the hotel overall and that the bottle of wine offered on your partner’s birthday contributed to improve the quality of your stay! We truly believe these simple gestures can make the difference!
Regarding the storage space, normally it is enough for shorts stays. For long stays we suggest our Deluxe Room which is bigger and more adequate. Concerning the shower, we have rooms where the glass is totally opaque and we always strive to provide to our guests a room according to their preferences.

We hope to welcome you again in a not too distant future!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia, Spain
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2014

My wife & I stayed at the Inspira Santa Marta last September to celebrate her birthday. The rooms are just perfect for a base in Lisbon. Excellent design withg integrated bathroom facilites adjoining the modern comfortable bedroom. The staff were wonderful. Extremely helpful & could not have been kinder. The hotel is a very short stroll for the main Avenida de Libertad & ideally located for visiting the city. Breakfast is buffet style but everyhing you need.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, May 5, 2014
Dear MichaelJLaw,

Firstly, I want to thank you for choosing us to celebrate such a special date! It is an honor to us!

To combine modernization with comfort is one of our main objectives and we are truly happy to know that you enjoyed both during your stay in our Urban Oasis.

We hope to have the pleasure of welcoming you again in a near future!

Best regards from Sunny Lisbon,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pisa, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

Wonderful experience. This hotel is located very close to the Lisbon center and to the metro station but in a very quiet place. The room was fine, very clean and large. Good breakfast. The service is excellent.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 28, 2014
Dear “ Michele M”

We are really grateful to read your review regarding your stay at our Urban Oasis!
We are happy to know that we met up your expectations and we are also very pleased with the fact that you gave us the maximum score in all the parameters. Thank you for your kind words!

It will be a pleasure to the whole team welcoming you again in a near future!
Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
65 reviews 65 reviews
65 hotel reviews
Reviews in 49 cities Reviews in 49 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 24, 2014

It's a difficult decision to give this hotel "only" four stars rather than five. My experience was five-star, but this is because we received an upgrade to a suite, which was amazing: living room with separate powder room, huge bed; and beautifully laid out bathroom with separate shower and cool (though not so practical) circular tub, another toilet, and dual vanities. With the room I had booked this would have been more of a four-star stay, and it's probably not reasonable to assume that you'd always get upgraded.

The hotel is about a 10-minute walk to the center of the city, and it's very close to the main shopping street. There are certainly hotels more conveniently situated for tourists, though I didn't mind the short walk (as long as the weather is good).

The service at the hotel was friendly and helpful. Any question or request for the staff was met with a caring attitude. As an example, I called in advance to ask how much a taxi should cost from the airport. I was told no more than €15, and if we were asked for more than that, to have someone from the hotel talk to the driver. When our cab driver tried to cheat us (which is apparently very common in Lisbon), someone from the hotel quickly came out and talked to the driver, and we were charged the correct amount.

I found breakfast at the hotel somewhat disappointing. Not a great selection, and the coffee was bad. Also as opposed to the hotel staff, the staff in the restaurant were not very friendly or competent, e.g. they were very slow in wiping and placing new settings on tables after guests left.

The stay at Inspira was fantastic, but I'd probably explore other options unless it was guaranteed there'd be a suite upgrade.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 28, 2014
Dear “cillierabbit”,

Thank you for sharing your feedback regarding your stay at Inspira Santa Marta Hotel!

It is very rewarding for us to know that our amazing suite contributed to make your stay better. We are also pleased to learn that you overall enjoyed your stay and thank you for your kind words on our location and service. In fact, our team constantly strives to achieve a high level of service and we are very proud of your recognition!

Regarding the breakfast, we aim to provide quality and fresh ingredients and sufficient variety rather than quantity.

Thank you for your suggestions! Unfortunately, it is to not possible to assure you an upgrade on your next stay, however I hope that you can reconsider your opinion and choosing us again on your next visit to Lisbon!

Best regards,

Sara Ferreira
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inspira Santa Marta Hotel

Address: R. de Santa Marta n. 48, Lisbon 1150-297, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 217 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inspira Santa Marta Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Inspira Santa Marta Hotel is a medium-sized, trendy 4 star hotel offering an urban retreat to those visiting Lisbon for business or pleasure. The hotel is located in the heart of the city, in Rua de Santa Marta, just off Avenida da Liberdade. With a contemporary decor, Santa Marta Hotel offers 89 rooms of different categories. Here lighting, color, sound, energy and materials have been carefully designed and put together according to the principles of Feng Shui. The rooms are equipped with integrated, cutting-edge technology allowing guests the freedom to remain in touch with business colleagues, family and friends and to access local information - all at the touch of a button or two. Whether visiting Lisbon on business or leisure, our aim is to provide our guests with a memorable stay. ... more   less 
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