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“Nice design hotel” 4 of 5 stars
Review of Inspira Santa Marta Hotel

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Inspira Santa Marta Hotel
4.0 of 5 Hotel   |   R. de Santa Marta n. 48, Lisbon 1150-297, Portugal   |  
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Hotel amenities
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15% OFF 4 NIGHT STAYS
Ranked #27 of 226 Hotels in Lisbon
Certificate of Excellence 2014
GreenLeadersPlatinum level
Bruges, Belgium
Top Contributor
103 reviews 103 reviews
78 hotel reviews
Reviews in 74 cities Reviews in 74 cities
76 helpful votes 76 helpful votes
“Nice design hotel”
4 of 5 stars Reviewed April 17, 2014

Really nicely designed hotel, which is clear as soon as you enter the reception area. The room are was very nicely designed, however slightly unpractical : no room to store your luggage, not enough storage rooms for your clothes, a very nice open bathroom concept but not enough light and no pegs to hang the bathrobes... A lot has been thought about the looks, but less about the practicalities.

A special feature is the lighting in the room : no individual switches, but the architects has chosen for "light moods" in the room. Consequence of this all is that, if you want to go to the restroom at night while your partner is sleeping, there is no option to switch on the light in the restroom only... (who invents this kind of concept ???)

But let it be clear : we enjoyed this hotel very much, despite the little unpractical elements. And I would definitely recommend it. A nice plus was the Nespresso facility in the room.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 19, 2014
Dear “Koen67”,

Thank you for your comments regarding the hotel. We are glad you enjoyed your stay! Regarding the lighting system, we are currently analyzing ways to make this system more user friendly. However, there is an option named “Wc night” that allow our guests to switch on the lights of restroom during the night without disturbing anyone. Regarding storage space, this was a dilemma we had at design staged and we opted to have more open space inside the room by having less storage space which would otherwise clutter it. However, we have our Deluxe Rooms which are bigger and more adequate for longer stays as they have more storage space. We will take in consideration all your suggestions!

Thank you once again for your recommendations! We hope to welcome you again in a near future!

Best regards,

Sara Ferreira
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,196 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2014 via mobile

Have excellence experience overall. Very nice, modern and clean room. Great location. Only 10 mins walk to major sites. Friendly and helpful staff. Special thanks to Carla for her kind help. Highly recommend this hotel.

Stayed April 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 19, 2014
Dear “May H”,

Thank you for taking the time to write this amazing feedback! We are delighted to read your recommendation and to know that you had an excellent stay. In fact, providing to our guests a stay that exceeds their expectations is our main goal and we are glad and proud to know that it was achieved during your stay. We will share with Carla your opinion, she will be delighted to read it!

We hope to have the pleasure of welcoming you again in a not too distant future!

Best regards,

Sara Ferreira
Guest Relations
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Great Ayton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 14, 2014

The Inspira is well situated for the tourist. It is very near the centre of the City but in a quiet street. There are 2 Metro stations within 5 minutes walk and the main station to the Coast and Sintra us just another 5 minutes walk away.
The room we stayed in was a decent size and very clean. And we couldn't hear any other guests (and there were plenty staying!). The reception team were particularly friendly and always had time if you wanted to check things out (we were keen to go to a Benfica match and the woman we asked, who was a supporter, gave us great advice on what to do).
We would definitely recommend this hotel!!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 19, 2014
Dear “Marc-Mary”,

We are really grateful for this wonderful review. Thank you so much for your kind words regarding our team as well our location and cleanliness of the room. It is truly important for us to be conscious about our guests’ feedback and it is such a pleasure to read reviews like the one you wrote.

We hope to have the pleasure of welcome you again in a near future.

Best regards,

Sara Ferreira
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herault, France
Top Contributor
137 reviews 137 reviews
41 hotel reviews
Reviews in 74 cities Reviews in 74 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed April 13, 2014 via mobile

The hotel is well situated within walking distance of the centre of Lisbon. The room (I had requested a quiet room, and it was) was excellent not withstanding the quirks mentioned by others. The rooms are spacious and in my view, the most serious 'quirk' is the tiny space for hanging clothes. Breakfast is good, we didn't eat in the hotel in the evening. The free WIFI is fast.

The multilingual staff were just outstanding, both before arrival, as we arrived and throughout our stay, advising, suggesting and booking a taxi. We discussed the room shortcomings with the receptionists and they listened and passed on our suggestions. We understand that they have an upgrade programme underway.

Having read TA reviews before I booked, I wasn't sure that the hotel would suit us, but it did and I have no hesitation in recommending it to others.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 17, 2014
Dear “LifeinHerault”,

Thank you so much for taking the time to write this amazing review! We are truly delighted about your recommendation and to know that you consider your room as excellent and the service of our staff as outstanding! We will share with the whole team your kind feedback, because it will be certainly an honor for all of them to read it! Regarding storage space, this was a dilemma we had at design staged, we opted to have more open space inside the room by having less storage which would otherwise clutter it.

We hope to have the pleasure of welcome you back soon.

Best regards,

Sara Ferreira
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 9, 2014

First off, this is an excellent hotel. The room was spotless, the staff was exceptional, multilingual, and very helpful, and the location could not be beaten. The bed was very comfortable, and the rooms were quiet and spacious. The reason I have not given the hotel an excellent rating is the room design. Anyone traveling with someone who is not their partner should be aware that privacy while showering is not really possible in these rooms given the "open bathroom" design and glass walls on the shower. This was not a problem for us. However, what WAS a problem was the fact that the shower is not truly separated from the rest of the room and has inadequate fans. What this means is that after a hot shower steam makes its way throughout the room, and therefore everything feels damp. Why the bathroom was designed this way I do not know, but in this case the "cool" design starts to chip away at the functionality of the facilities. Secondly, I understand that all of the light settings are made to be modern, with settings such as "Relax" and "Welcome". However, given that each of these settings faded the lights differently, and adjusted various lights, it becomes very cumbersome when, say for example, the occupant wants a light on for reading a book at the desk, something that requires either getting up multiple times to access the switches or a give-or-take with another person. Again, design favoring actual real world functionality. These things aside, everything was great with the hotel. Ultimately, it is clear a lot of money was spent on designing these rooms, although in the pursuit of cool, fresh design, the result is a damp, poorly lit stay in an otherwise excellent hotel. I would probably stay here again because of the location, staff, and facilities, but if a comparable hotel opened nearby for similar cost, I might be persuaded to stay there instead.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, Gerente de relações com clientes at Inspira Santa Marta Hotel, responded to this review, April 13, 2014
Dear “Kurt G”,

Thank you for your comments. We are sorry to hear your experience did not exceed your expectations. Regarding the lighting system, we are currently experimenting on ways to make this system easier to use for our guests. In so much as the glass partition between the room and bathroom is concerned, we do not have a problem usually with steam, in this case we will need to check if the extraction in the bathroom was functioning properly. Thank you also for your encouraging comments regarding the staff, the comfortable bed and the spacious rooms.

We hope to welcome you again in a not too distant future!

Best regards,

Sara Ferreira
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 6, 2014

We have just returned from a 4 night stay in this hotel which we both loved and would recommend to anyone wanting a relaxing stay in a good location. The hotel is within easy access of the Metro and 15 minutes from the main squares. The rooms were lovely and quiet with the most comfortable bed we have ever slept in. The breakfast times were good as we stayed out in the Bairro Alto area each night. On the rare occasions that breakfast items ran out, the staff were quick to replace them. There was a good selection for all nationalities, for us Brits the scrambled eggs were particularly good.

As other people have mentioned, the staff are all friendly and helpful but we would like to give a special mention to Joao who always seemed to go that extra mile to ensure our stay was perfect. On our last night we spoke to Joao who, as we were departing so early, arranged a breakfast picnic box for us to take to the airport which we wouldn't otherwise have known about and was very much appreciated.

Would definitely re-book at this hotel if we were to return to Lisbon.

Thanks once again :)

Room Tip: We asked for a quiet room and got exactly that as our room, 305, was at the back of the hotel down a...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, General Manager at Inspira Santa Marta Hotel, responded to this review, April 7, 2014
Dear "caz138"
We were delighted to read your comments and recommendation on trip advisor. We are glad that you "had the most comforable bed you ever slept in"! It´s great that you enjoyed your stay with us and our staff made it a memorable occasion!
Best Regards
Nick Roucos
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
55 reviews 55 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 1, 2014

This modern hotel in the Santa Marta district of Lisbon is a lovely, quiet place where it seems nothing is too much trouble for the staff to make your stay comfortable. The staff were all very pleasant and helpful. Breakfast was the usual delight of continental fare and plenty of it including eggs and bacon, meats and cheeses, pastries, juices, cereals, toast and fresh fruit. Something for everyone. The breakfast room also doubles as a restaurant in the evening.

The bedroom we had was neat, clean and tidy, the bed was firm, so be aware if you prefer a 'soft' mattress. If you are a tea drinker, bring your own as coffee was the only hot drink available in the room although a kettle is provided as are cups etc. Daily fresh bottles of water are left in the room for consumption. There was an Nespresso machine but only 3 capsules of coffee and 2 containers of milk, if you want more Reception will provide (not many) and as we are great coffee drinkers we ended up buying our own coffee and milk. There is also a mini bar in the room plus safe. Not much room to hang clothes and no drawer space, we lived out of our suitcases for the visit. But overall extremely quiet and delightful hotel. Sadly we didn't get to use the amenities available including a 'free' massage in the Spa.

Room Tip: Get a room at the side of the hotel.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inspira1, General Manager at Inspira Santa Marta Hotel, responded to this review, April 3, 2014
Dear "derbypair_11"
Thank you for this great feeback. We read your comments with attention. Next to the coffee, we provide 3 organic tea varieties every day! Regarding storage space, this was a dilemma we had, we prefered to have more space inside the room by having less storage which would clutter the room.
Thanks once more for your encouraging comments about staff, brerakfast and the stay in general.
Best Regards,
Nick Rocuos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inspira Santa Marta Hotel

Address: R. de Santa Marta n. 48, Lisbon 1150-297, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 226 Hotels in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inspira Santa Marta Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Inspira Santa Marta Hotel is a medium-sized, trendy 4 star hotel offering an urban retreat to those visiting Lisbon for business or pleasure. The hotel is located in the heart of the city, in Rua de Santa Marta, just off Avenida da Liberdade. With a contemporary decor, Santa Marta Hotel offers 89 rooms of different categories. Here lighting, color, sound, energy and materials have been carefully designed and put together according to the principles of Feng Shui. The rooms are equipped with integrated, cutting-edge technology allowing guests the freedom to remain in touch with business colleagues, family and friends and to access local information - all at the touch of a button or two. Whether visiting Lisbon on business or leisure, our aim is to provide our guests with a memorable stay. ... more   less 
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