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“Wonderful hotel - good value” 5 of 5 stars
Review of Altis Belem Hotel & Spa

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Altis Belem Hotel & Spa
5.0 of 5 Spa   |   Doca do Bom Sucesso, Lisbon 1400-038, Portugal   |  
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Hotel website
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Hotel amenities
Special Offer
Free welcome drink
Ranked #16 of 216 Hotels in Lisbon
Luxembourg City, Luxembourg
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Wonderful hotel - good value”
5 of 5 stars Reviewed May 27, 2014

Wonderful hotel in early Fall. Prime location by the river side, wide choice for walks in the vicinity and in between 2 of the top attractions in Lisbon. Don't be very afraid of the relative distance to the city centre as it is just a taxi drive away (taxi's in Lisbon are not that expensive).

Room Tip: Rooms with a balcony facing the river are top. Otherwise, those west facing will give you a nice vie...
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, General Manager at Altis Belem Hotel & Spa, responded to this review, June 6, 2014
On the behalf of our team a big thank you for your opinion and great review and .

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon and always.

We want to be your next choice for a hotel in Lisbon!

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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England
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 19, 2014

I LOVE this hotel. Came here first in Sept 2010 and spent 8 nights here, had been longing to return but was a little worried it wouldn't live up to my memory of it. My worries were swept away as soon as we arrived to be warmly welcomed as returning guests. Super helpful staff, the most comfortable bed I have ever slept in, the best breakfast ever, lovely spa, great little touches like a tray of pasteis de nata (sort of custard tarts) on arrival; a surprise bottle of port and nibbles on our 6th night... A big thank you to Rachel at breakfast who is just so warm, friendly and helpful ( as they all are at breakfast); Paola in the spa who was charm personified, as were all the spa receptionists; Fabio on reception who was also charming and helpful; Andraea (?) who gave me the best facial ever; Carina who relaxed my super-stressed husband (we went here as we had been having a truly terrible time and needed to recover) with a brilliant massage, the effects of which lasted weeks, and converted him to the idea of spa treatments (he wouldn't normally go to a spa). Whatever praise has been lavished by other reviewers is entirely justified. If I had the money I'd live here permanently!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 24, 2014
To read your review about your stay at Altis Belém Hotel & Spa., in Lisbon is to feel that we reached our main goal that we have been working for: welcome repeated guests and meet their expectations. Thank you so much to warm up my heart.

On the behalf of our team a big thank you for your recognition and in particular all you have mentioned.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon and always

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

Relatively new hotel with very nice rooms and facilities. Very clean and spacious rooms. Lobby is also nice and with clean design like the rooms. Bar is nice. Michelin star restaurant is at the hotel with very nice food and fair prices. You can also walk down the water with an amazing views also seem from rooms. One negative point is the fact that the hotel is far away from city center and you must have 15 minutes taxi drive. Bus or train stations are also far away. So you must take taxi or car.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 24, 2014
We were very happy to read your descriptive review about Altis Belém Hotel & Spa., in teh privileged location of Belém area in Lisbon, The breathing part of the city with great views to the river.

On the behalf of our team a big thank you for your recognition.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon and always

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 11, 2014 via mobile

Spent a very enjoyable night here in a Deluxe room overlooking the marina.
Room was very comfortable and modern, complete with private jacuzzi on balcony! Clear glass partitions between bedroom and bathroom would be a little disconcerting if you were sharing room with someone other than your partner! (unless we missed something and there was a privacy blind or some way of obscuring the glass???)
We particularly loved the roof top pool terrace with the most fabulous views of the river.
Breakfast ok but staff not as attentive as we'd have liked, same goes for bar staff in the evening. Reception staff great and we appreciated the late check out.
Would recommend and would happily stay again.


Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 24, 2014
We were very happy to read your review about your stay at Altis Belém Hotel & Spa., in Lisbon.

On the behalf of our team a big thank you for your recognition.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon and always

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 9, 2014

We spent three nights here in March just as it was getting warmer in Lisbon….great room overlooking the marina and the river. Interesting lovely decor, comfortable bed, super clean and could look forward to a great breakfast to get us going in the morning. Spa was perfect (I had a massage while my husband enjoyed the free indoor swimming pool and hammam.) Feitoria (the one star Michelin restaurant) was really good with interesting food and professional friendly service. The hotel's other restaurant had excellent food as well….try the slow-cooked tender goat! Wonderful location for exploring the area. Front desk and breakfast service managers were always helpful and friendly.

I wish that the hotel was less expensive but with the spa access included in the room price and the breakfast provided, we will make it a special treat again and stay there next time we go. Here is an important tip….to find the electrical outlets in the room, follow the TV set cord to the little lift up covered compartment in the floor. There is also a plug in the room safe.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 10, 2014
You made us very happy with your choice for Altis belém Hotel & Spa during your stay in Lisbon. Belém is really a great neighbourhood.

Thank you for your published feedback about the hotel, our staff enjoyed to read it.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon.

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 7, 2014

A fllawless stay at this hotel.

If you wish to enjoy the beautiful area of Belem (with its monuments), while being 10 minutes to the city center by taxi, this is a perfect hotel to stay.

Deluxe rooms are perfect with the view on the boats and the river.

Staff is kind and helpful, facilities (pools and spa) are great.

Would definitly come back!

Room Tip: The deluxe rooms are really worth it with their stunning view and large space. Ask for above the bar...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 10, 2014
We were very happy with your choice for Altis Belém Hotel & Spa during your stay in Lisbon.

Belém is indeed a privileged location in the small town of Lisbon, thank you for the published review

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon.

Yours faithfully

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
166 reviews 166 reviews
150 hotel reviews
Reviews in 147 cities Reviews in 147 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed May 1, 2014

Our tour group arrived at 5:45 PM; later than expected. After being at the desk for some minutes, our tour director was told that our rooms were not ready. That was discouraging. We waited some more. The people at the desk did not seem over anxious. Then they thought they could put us on another floor and give us a drink while the rooms were cleaned. We thought they just wanted us out of the lobby. Our luggage had been unloaded from the bus and put somewhere. Finally, we got our rooms and then waited another hour for the luggage to arrive. At bath time, we discovered we had no large towels but instead we had robes for the spa. This was not impressive. The next morning the cleaning people were cleaning rooms on our floor at an early hour and chatting loudly. On the positive side, the breakfast buffet had excellent coffee.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem Hotel & Spa, responded to this review, May 10, 2014
Thank you the choice for Altis belém Hotel & Spa for your group to stay in Lisbon. Belém

On the behalf of our team I thank you for the published review and considerations. We certainty will make our best to improve the comunication with guests on check in.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back very soon.

Warm regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Altis Belem Hotel & Spa

Address: Doca do Bom Sucesso, Lisbon 1400-038, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Lisbon
#7 Business Hotel in Lisbon
#14 Family Hotel in Lisbon
#15 Romantic Hotel in Lisbon
#16 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Altis Belem Hotel & Spa 5*
Number of rooms: 50
Official Description (provided by the hotel):
Altis Belem Hotel & Spa Hotel Altis Belem - Luxury & Design by the River Altis Belem Hotel & Spa is a 5 star design hotel in Lisbon, located in Belem overlooking the Tagus River, representing a contemporary view of the Golden Age of Discovery. Here you can find the gourmet Restaurant Feitoria (One Michelin Star) and the Spa BSpa by Karin Herzog. The theme of discovery is threaded throughout all of the hotel's 50 luxury rooms (including 5 suites) absorbing and enticing you to embark on an exotic journey displayed in a series of illustrated wall panels, giving each room a bespoke atmosphere. A design hotel in Lisbon that allows you to go on a journey from Mauritania on the West coast of Africa, through Arabia, India, Siam, Osaka and across to the other side of the world via Brazil. ... more   less 
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Also Known As:
Altis Belem Hotel Lisbon

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