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“An ideal location for visiting Lisbon” 5 of 5 stars
Review of Altis Belem

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Altis Belem
5.0 of 5 Spa   |   Doca do Bom Sucesso, Lisbon 1400-038, Portugal   |  
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Hotel amenities
Special Offer
Free welcome drink
Ranked #9 of 218 hotels in Lisbon
Netherlands
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“An ideal location for visiting Lisbon”
5 of 5 stars Reviewed September 5, 2013

If you are planing a city vacation to Lisbon, but at the same time want a base to visit the surrounding area AND get away from the bustle of the city centre, this is the ideal place for you. Furthermore, this is a great hotel, with professional, courteous service and excellent rooms with superb views. As others have commented, this is a sleek, modern design hotel, but don't be put off by the somewhat sterile views of the building exterior. The reception staff are polite and helpful, and the little touches such as your preferred coffees being brought for you as you arrive for breakfast demonstrate that this is a modern but by no means impersonal spot. Great spa, too, with extremely helpful and friendly staff.

Room Tip: We we very happy with our room with a view over the marina.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem, responded to this review, September 9, 2013
It has been a great pleasure to welcome you during your stay in Lisbon.

Thank you on the behalf of our team for the published review, comments and also for your preference.
Your description and appreciation about the hotel location is really according with our message

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back, very soon as a Spa, Hotel.

Regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • Dutch first
  • English first
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

This is not only a gorgeous hotel, but quite a fine spa. The views from the rooms are spectacular and the appointments are wonderful. Nice bar, too. Rooms are large and staff is quite helpful. They do need to get a tad better about their wi-fi (goes in and out).

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, General Manager at Altis Belem, responded to this review, September 5, 2013
It has been a great pleasure to receive your visit during your stay in Lisbon.

Thank you on the behalf of our team for the published review.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back, very soon as a Spa, Hotel.

Regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelso, United Kingdom
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed September 4, 2013

Please take our advice and avoid this extremely unfriendly hotel - the staff young snooty and unhelpful . The hotel is in a great location but that is all. If you want to stay in Lisbon stay in the sister hotel Altis Avenida in the centre of Lisbon a wonderful hotel Avoid !!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, General Manager at Altis Belem, responded to this review, September 5, 2013
Thank you for for the time you have dedicate to us publishing your opinion on Tripadvisor, we took good note of your opinion and keep it as an opportunity to make it better with our team.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back.

Yours sincerely

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

I travel oftenly to Lisbon, either for business or pleasure since 20 years, and for this short trip (only one day) I decided to try the Altis Belem; and I really enjoyed it. The rooms are big, with a lot of natural sun light, overlooking the river and with a wonderfull barthroom and a heavenly bed. The reception crew is great and always helpful. Breackfast also very good. Really a 5 stars.
I didn't try their restaurant but it has a Michelin star, so it should be good. I didn't try the spa either. You have great cafés and restaurants at the river paseo and amazing sunset views over the marina nearby. All was really a pleasure and just 5 minutes away by taxy from the busy centre. I will definetely come back.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem, responded to this review, September 4, 2013
We are very glad for your choice for Altis Belém Hotel & Spa during your last stay in Lisbon.

Thank you for for the time you have dedicate to us publishing your opinion on Tripadvisor, it is an honour coming from a frequent guest of Lisbon .

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back, very soon.

Yours sincerely

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Things to love about this hotel: stunning setting, gorgeous pool, lovely rooms, great design, guests encouraged to be casual, but the staff anything but, glam bar with a touch of the California coast, thoughtful room facilities such as hair dryer which is actually powerfully effective and weighing scales, a wide range of top quality breakfast foods to suit those of any nationality or dietary regime, 2 good international restaurants (though personally we prefer local Portuguese), helpful and conscientious concierge service to make local bookings, super fast housekeeping capable of turning the room round during breakfast, wonderful view from rooftops with pool loungers, and if no poolside bar then certainly rapid room service (or should that be roof service?). Best hotel ever. (Very) minor gripes: no iron and board in the room, charging for the nespresso machine, slightly eccentric pricing in the bar: our (very expensive) cafes com leite cost more than our (very cheap) double gin and tonics???!!! It should be made clear that this hotel is really NOT suitable for young children being entirely composed of plate glass, big drops and hard surfaces.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, General Manager at Altis Belem, responded to this review, October 24, 2013
It has been a great pleasure to receive your visit during your stay in Lisbon. Your choice made us happier.

Thank you on the behalf of our team for the published kind compliment and description of Altis Belém Hotel & Spa's service and features.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back.

Our best regards

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 27, 2013

Sleek modern interior. comfortable bed. not sure about drainage of shower room. Great service and courteous staff. Gym is small, but there is excellent jogging route outside alongside the river, so probably you do not need to use it. Spa area was excellent, but with such a great weather outside, we did not use it, as it was shame to stay inside. The outdoor pool on the 3rd floor was just so tiny, and the sitting area was unattended , so we could not order any drinks etc, which was a shame. it was great location with many historic sites and the famous pastrie shop within an easy walking distance. also, inexpensive portugese fish restaurants nearby.
Old town was just 15-20 min by taxi or the train. We enjoyed FADO , which was a local song, in a restaurant in the old town.

Room Tip: Room with a view of the port is nice.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem, responded to this review, August 29, 2013
We are very glad for your choice for Altis Belém Hotel & Spa during your stay in Lisbon and most of all for the time you have dedicate to us publishing your opinion on Tripadvisor.. We have taken good note of your suggestions.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back, very soon.

Yours sincerely

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 23, 2013

Stayed for one night. Pleasant check-in, great building. Modern. Lovely interior design. Clean and large rooms, including bathrooms. Lovely little balcony. Great buffet breakfast. Wonderful views from the roof terrace, pool quite small (but on the roof that is expected). Overall a great experience. However, for a city break in Lisbon, it is too far away from the city centre.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anabela B, Gerente geral at Altis Belem, responded to this review, August 25, 2013
It has been a great pleasure to receive your visit during your short stay in Lisbon, Thank you for choosing the Altis Belém Hotel & Spa.

A big thank you on the behalf of our team for the publishing such a nice statement and opinion about our property. As an urban resort and our location being a bit outside from the city centre, we do have a shuttle service during the day.

We continue to strive and deliver quality services which are a hallmark of Altis guest service excellence and look forward to welcoming you back, very soon as a Spa, Hotel or F&B guest.

Yours sincerely

Anabela Bártolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Altis Belem

Address: Doca do Bom Sucesso, Lisbon 1400-038, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Lisbon
#6 Business Hotel in Lisbon
#9 Luxury Hotel in Lisbon
#10 Romantic Hotel in Lisbon
#14 Family Hotel in Lisbon
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Altis Belem 5*
Official Description (provided by the hotel):
Altis Belém Hotel & Spa - Luxury & Design by the River Altis Belém Hotel & Spa is a 5 star design hotel in Lisbon, located in Belém overlooking the Tagus River, representing a contemporary view of the Golden Age of Discovery. Here you can find the gourmet Restaurant Feitoria and the Spa BSpa.The theme of discovery is threaded throughout all of the hotel's 50 luxury rooms (including 5 suites) absorbing and enticing you to embark on an exotic journey displayed in a series of illustrated wall panels, giving each room a bespoke atmosphere. A design hotel in Lisbon that allows you to go on a journey from Mauritania on the West coast of Africa, through Arabia, India, Siam, Osaka and across to the other side of the world via Brazil.Gourmet Venues - Exclusive atmosphere, distinctive flavours.You will find inimitable gastronomic venues at the Altis Belém Hotel & Spa.The Café Mensagem with its Oyster & Sushi Bar that boasts a select seasonal cuisine and has stunning views directly overlooking the marina, plus our Feitoria Restaurant & Wine Bar with a sophisticated “Cuisine D’auteur”.If you are looking for a space to relax by the river, try our Bar 38º41', a trendy cocktail lounge with a large terrace looking onto the Tagus River with a custom-made playlist to set the scene.BSpa by Karin Herzog, the Hotel Altis Belém in-house spa, offers a heated indoor pool, sauna, Turkish bath, gym, Vichy shower rooms, treatments and therapies, a riverside terrace through to Oriental aromas that will revitalise your body and mind.Hotel Altis Belém Recognised Since its inception the Altis Belém Hotel & Spa has been honoured with several awards and honours including the Chave de Ouro from the "Guia Boa Cama Boa Mesa", Expresso newspaper and the Condé Nast Traveler Hot List 2010 ... more   less 
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Also Known As:
Altis Belem Hotel Lisbon

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