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“Fantastic service and a breakfast that must be seen to be seen to be believed” 5 of 5 stars
Review of Pensao Royal

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Pensao Royal
Rua do Crucifixo 50, 3rd fl, Lisbon 1100, Portugal (Baixa)   |  
Hotel amenities
Ranked #21 of 134 Lisbon B&B and Inns
Corsham
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Fantastic service and a breakfast that must be seen to be seen to be believed”
5 of 5 stars Reviewed July 21, 2013

If what you're looking for is the security that comes from the repetitive formulaic nature of chain hotels complete with a wall mounted hair dryer in the bathroom and a selection of coffee, tea, hot chocolate and individually wrapped biscuits on the counter this is not the place for you.

Instead, you will find a level of personal service from Paula (who evidently never sleeps) that is second to none and a breakfast of homemade cakes and pastries that must be experienced to be fully appreciated.

My girlfriend and I arrived early and were able to leave our bags behind reception. Paula, having welcomed us, advised that the room would be ready at 'about 12'. We spent the day exploring and returned at 17:00 to find our bags had been placed neatly in our room, which was brightly decorated with artificial flowers, prints of butterflies and, most notably, a number of thank you cards from previous guests. These can also be found in all other areas of the hotel! I should also note that the room was spotlessly clean.

The next morning we woke to a breakfast of bread and savouries, ham, cheeses etc plus an impressive selection of fruit salads. In addition to these were 4 or 5 large home made cakes, small individual cakes, pancakes, quiches, brioche and more. All having been home made, by Paula overnight!

If we go back to Lisbon we'll definitely stay here. The only possible downside was a lack of air conditioning which in the peak of summer could be a problem but the fan was sufficient for us in July.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

Perfect location - right in the centre, close to the metro and ferry. Walking distance from Belem :D Cosy, colorful and clean bedrooms, lovely and helpful Paula, who is in charge........amazing breakfast, everyday fresh cakes and fruit. Spent 5 days in June/July 2013 and Big recommendation. Hoping to come back. Tomas & Dasa

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firenze, Italia
Top Contributor
110 reviews 110 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

We spent 4 nights at Pensao Royal at the end of June, our stay was really great especially thanks to Paula who runs the place in an amazing way. We had a double room tastefully decorated with a cosy en suite bathroom. In the price is included a mouth-watering homemade breakfast with a good selection of fresh fruit, cakes and some savoury pie. The Pensao has a very convenient location just a step away from the underground station, the Electrico bus stop and at a walking distance from Rossio, Praca de Commercio and the Barrio Alto. Paula was great giving us a lot of advice about things to do and especially in suggesting some cheap but very good restaurants. This is a place I would definetely come back to if I had the chance.
Giulia & Giacomo.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2013

The building doesn't hint at all at the colorful kitsch contained within. If you like bright colors, themed rooms, playful decor, and delicious homemade breakfasts, you'll love this place. The proprietress, Paula, is helpful with information about local restaurants and sights. She also helped us track down lost baggage. She is simultaneously world-weary, friendly and chatty, likes to listen to Rammstein and likes stuffed animals. Paula is one of a kind :-) ... My only complaint is that if your room faces the street, there is some street noise at night.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
Reviews in 3 cities Reviews in 3 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 19, 2013 via mobile

Pensao Royal is clean, tidy and in a good location but what makes it great is Paula. It is rare to meet a person so full of energy and passion for what she does. She makes you feel at home , gives great directions and advice, bakes delicious cakes. She even helped us with our heavy luggage up and down the stairs. My mum and I will miss her!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 4, 2013

We stayed at this clean & lovely hostel March 9 for 3 nights and absolutely loved it! Our room was clean & cute (like every room at this hostel), but what really stood out for us was Paola's hospitality and kindness to all her guests. By the time you leave, you feel like part of the family. She hugged us and wished us well as we were leaving, and I knew right then and there how much I'll miss her. And I was right.
She was always helpful when we were trying to plan out our day, ready with tips, restaurant recommendations and directions. On top of that Paola also bakes the most AMAZING pies and pastries for the breakfast. It's places like Paola's Pensao Royal that really stand out on your trip because of the highest customer service and dedication. We would recommend this place without any hesitation, it had everything we wanted and much more! We'll definitely go back and stay here again when we're back in Lisbon!

Obrigada Paola!! I wear your scarf you gave me and think of you
Yelena & Nathan

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

If not charmed by Lisbon you'll be definitelly charmed by Paola - by her brilliant approach, perfect service, huge help and amazing cakes! I was lucky as I enjoyed pretty much of both. It is worth it to stay there!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pensao Royal

Address: Rua do Crucifixo 50, 3rd fl, Lisbon 1100, Portugal
Location: Portugal > Estremadura > Lisbon > Baixa
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #21 of 134 B&Bs / Inns in Lisbon
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Pensao Royal Hotel Lisbon

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