I rarely take to Trip advisor to criticise a hotel but I would certainly not recommend this hotel. We booked what was supposedly an "upgrade" from a standard to a deluxe room. The bed was tiny - at 5ft 9, I just fitted in but my 6ft 3 husband had his legs dangling from the end of the bed. When I asked to change rooms to a larger bed, I was curtly told that all rooms were exactly the same and there was nothing the hotel could do. The breakfast was the worst I have had in a hotel and certainly not what I would expect at a 5-star hotel. We had to wait a long time to be seated with no apology or explanation and when we were eventually seated, the table was not propoerly laid and still had the detritus of the previous guest's breakfast. On both days we were not offered tea or coffee and had to serve ourselves from the serving staff's coffee stations. The "hot" English breakfast was stone cold and much of the rest of the breakfast buffet had run out/was not stocked - and this was only half way through breakfast hours. Service more generally was poor and the room was not as clean as we would have expected for a five star hotel. It was also very poorly lit in the bedroom and bathroom making make-up application difficult. There are many better-located hotels - it's a fair walk in to town before you can pick up any public transport meaning once you are out for the day, there is little point in returning to the hotel before dinner.
- Official Description (provided by the hotel):
- The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon’s city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, fitness room and 3 bars giving guests the chance to unwind. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Tingo, HotelTravel.com, TripOnline SA, BookingOdigeoWL, Priceline, HostelBookers and Venere so you can book your Altis Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.