We booked and confirmed a reservation for New Year's Eve 2010, but when we arrived on the night the reservation had been scratched. The employee who took the call said he hadn't understood it was a confirmation of a reservation, though the call was made by my Portuguese husband, in Portuguese, and I heard the whole conversation on hands-free loudspeaker in the car. I don't see how a conversation that went, "I'm calling to confirm a reservation for 6 on New Year's Eve in the name of..." and "It's confirmed?" "Yes, it's confirmed," could have been any clearer. Needless to say at 9:30 on New Year's Eve it was virtually impossible to get in anywhere else, so we were convinced that having admitted it was their mistake they would find a way to resolve this situation, but they made absolutely no effort to do so and in fact did not seem apologetic or concerned in any way that they had virtually destroyed our night. I've never even heard of service this bad. We won't try this place again.
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