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“Great value for money for a lovely stay in Lisbon” 4 of 5 stars
Review of Vincci Baixa

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Vincci Baixa
4.0 of 5 Hotel   |   Rua Do Comercio, 32 a 38 | Rua Do S.Juliao, no 47 a 57, Lisbon, Portugal (Baixa)   |  
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Ranked #27 of 219 Hotels in Lisbon
Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Great value for money for a lovely stay in Lisbon”
4 of 5 stars Reviewed September 24, 2013 via mobile

I've stayed for five nights in Lisbon at this hotel. This hotel is situated quite close to the Barrio Alto area with great restaurants and pubs, but far enough from it to be quiet so you can get a good night rest. The rooms were very clean and modern, however, they are a bit small. Very easy to reach from the airport with the metro.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 25, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Fort Collins, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

The hotel is conveniently located to all transit modes, the staff is welcoming, friendly and, most important, helpful. Highly recommend the fourth floor room with balcony. Rooms are well appointed and clean.

We were here a week end enjoyed every day.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 23, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

My wife & I stayed for three nights last week.
The hotel's location was perfect for us. Our room, although slightly small, was very clean but we could have used a little more wardrobe space.
Breakfast was extremely good and the staff were excellent and very helpful.
Would choose this hotel again if we're in Lisbon.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 23, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed September 19, 2013

My husband and I arrived in Lisbon 2 days before we had planned. Because they had no availabilities the young lady at the reception took the time to call other hotels and found us a room at another similar hotel. They were extremely understanding and helpful when we cancelled our reservation to avoid changing hotel after 2 days since we had been travelling around Portugal for 2 weeks changing hotels continuously and a stable few days was appreciated. There are no doubts that the Vincci Baixa had a better location and that the rooms were more luxurious. I will recommend this hotel to friends and family and, when we go back to Lisbon we will stay at the Vincci Baixa, the staff there is incredible.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 20, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We will pass along your praise to the hotel’s entire staff.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2013

Very good location, clean and nice rooms, very helpful staff, it all was excellent. Especially important for me is the location in the city center, it is the best. At the future as well as I would like to travel to Lisbon I would stay (if it is possible) again in this hotel, also I will suggest it to others

Room Tip: Room on the second floor was a little bit noisy (transport), "higher floors have less A/C unit...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 20, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2013

We arrived around 8 am in the morning and only waited for half an hour before we were shown our room. The staff were very helpful and were able to recommend anything from where to eat to getting around the city.
The location was excellent. Five minutes to the waterfront and five to the shopping strip and many cafes and restaurants.
The room was clean and comfortable and because the building was next to an untenanted block, was quiet. The only negative was the cost of the breakfast which was the most expensive of all hotels we stayed in on our trip to Spain and Portugal. It was nothing special and breakfast could be had for a third of the price in nearby cafes.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 17, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
However, we are sorry that you were not completely satisfied with the breakfast buffet. We would like to explain that it costs 15 euros per person and includes more than 140 different products, both cold as well as hot, among them: breads, pastries, salads, cold meats, cheeses, diet products, coffees, infusions, natural juices, cereals, yogurts, fruit and Iberian products.
Ultimately, we work hard to achieve customer satisfaction, and your opinions are always the most useful in helping us to do so.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
E Midlands
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 12, 2013

Took Aerobus 1 from the airport to the city. Unfortunately, owing to road works, the bus terminated at one stop short of the Commercial Square but it was still but only a very short walk to the hotel. As our departure from Lisbon was quite early in the morning we could not use the Aerobus back from the city to the airport - but reception booked us a taxi that was there for 7.00 am (cost was around 15 euros, instead of the 3,50 euros each for the Aerobus). Our early departure meant that we missed breakfast on the last day, but no sweat, reception arranged for as packed lunch to be prepared for us on our departure.
Yes, the hotel is but one street back from the Commercial Square - so very convenient. Our room was quiet. The only niggles were the TV (all but hidden to one side of the bed); the mirrored door to the bathroom (which dragged on the floor) and the curtains (which didn't quite pull to in the middle & were incredibly stiff to operate). Breakfasts were great and well worth the extra cost. All in all we would have no qualms about staying here again should we return to Lisbon.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Baixa, responded to this review, September 26, 2013
Dear guest,
Thank you for staying with us and for sending us your impressions. We are pleased to know that our location and breakfast were both to your liking, and that you would like to return to our hotel. Our guest´s satisfaction is surely our reason to be and what we work for every day in our chain.
We regret, however, that you were not pleased with some aspects of your stay and we will take good note of your opinions in order to continue improving day after day and adapting ourselves to the tastes and preferences of our guests.
Ultimately, we work to satisfy our guests and their opinions are the best guide to do so.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Baixa

Address: Rua Do Comercio, 32 a 38 | Rua Do S.Juliao, no 47 a 57, Lisbon, Portugal
Phone Number:
Location: Portugal > Estremadura > Lisbon > Baixa
Amenities:
Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#21 Romantic Hotel in Lisbon
#24 Luxury Hotel in Lisbon
#28 Family Hotel in Lisbon
#35 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Baixa 4*
Official Description (provided by the hotel):
The Vincci Baixa hotel is the Vincci chain's first hotel in Portugal. In the centre of Lisbon and less than 7 km away from the airport, Vincci Baixa is set in a privileged location in the downtown shopping and financial district, one of the city's liveliest areas. Baixa has a wealth of shops, dozens of open-air bars and is popular with musicians and artists, giving it a bohemian air that is very much in keeping with the rest of the city. Praca do Comercio (200m); Rua Augusta (200m). ... more   less 
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Also Known As:
Vincci Baixa Hotel Lisbon
Vincci Hotel Lisbon
Vincci Hotel Baixa

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