Just returned from a fabulous stay at this hotel. The hotel has a grand elegance and a feel of times gone by - however this could be its downfall. The management need to decide. In what direction this hotel is heading rather than reflecting on past glories.
The staff are welcoming and attentive, many have been there a long time and must have seen many changes - not all for the good. The concierge service is excellent and I would certainly go with their recommendations for restaurants, trips etc, taxis are inexpensive.
Our room was lovely overlooking the pool, sadly we did not have a balcony but there are plenty of places to sit in the gardens. On arrival our room was stocked with the advertised Molten Brown products however these were not regularly replaced so do not rely on them. The bathroom although spotless was not a five star bathroom - shower over the small bath with shower curtains. the bath seal was also in need of attention.
The daily weather and the Baci chocolates each night were a nice touch. The sheets are changed every day and towels replaced twice daily whether you have put them for wash or not. The mini bar is well stocked however this is an area I do believe the management need to review - 3,50 euros for a small 34 cent bottle of water (supermarket just over the road). I do expect some mark up ihowever this is ridiculous, chocolate, crisps etc were equally extortionate. I have not seen these price differentials in London or in the USA and they survive and even thrive.
Although the hotel does have air conditioning it is not very effective in the bedrooms, so it is difficult to get a comfortable nights sleep when it is hot. There are no coffee and tea making facilities and an iron is only available on request. These are pretty standard items these days and there is plenty of room in the walk in closet to put them. It is irritating to have to ring housekeeping when you just wish to run an iron over a shirt or fancy a cup of tea when you get in late or wake up early. The choice would be nice. Wi-fi is free but service is intermittent and passwords are changed regularly without notify guests. The code change could be left each night along with the weather card.
The restaurants, pool bar and bar are totally under utilised, again I do believe this is because of price and lack of service, not once were we approached either at the pool or in any of the lounges to ask if we would like any refreshments. Guests are expected to seek out the waiters which can be difficult in such a large hotel. The five star market is now very competitive and although people may have money they still like to feel they are not being exploited and are receiving discrete excellent service. The days of royal visits are few and far between and the hotel need to review who they wish to market to.
This is a five star hotel, although guests turn up for breakfast in beach attire, I do think it is reasonable to expect no swim suits in the dining room. Breakfast can turn into a battlefield especially when it is busy, this is caused by the poor layout of the food, one antiquated self service toaster for a whole hotel, a Nespresso machine that many of the staff do not know how to fix when it gets jammed and some very ignorant guests. I would recommend that you ask for a pot of tea and use the coffee machine, the refreshment served by the servers is weak and tasteless. if you would like poached eggs, omelettes or anything else just ask, these are provided but not advertised. Do not leave your toast in the toaster and walk away, we saw several incidents of mini fires being extinguished by the waiters.
The spa is fabulous although as previously mentioned by other guests totally empty. The spa pool and gym are open for guests for free although not promoted, it is fabulous if you want some quiet time. Put on your robe and slippers and go through the internal tunnel. Treatments are well priced and the staff are lovely.
The pool has plenty of loungers and umbrellas, depending on whether you like sun or shade there is an area for everyone. The pool is cold, and very few guests actually take the plunge. There is no area for small children, so many families appear to go across to the beach. The pool man is very helpful, but not in attendance every day. Sadly some people do getup at the crack of dawn to reserve a bed which then perpetuates the problem.
Free quality papers are available in the reading room. There is a lounge with books available to borrow that have been left by previous guests and a card room. The public areas are beautiful and a lovely place to sit and relax. There is a small shop and supposedly a hairdresser although my wife could not find it- there are three within a five minute walk of the hotel.
Guests with money do not necessarily mean good manners, some need to remember there are other residents in the hotel especially late at night and early morning. Many of the older guests have returned year after year and have commented on a decline in standards.
Location is ideal for the casino, the station and the beach. There are very few local amenities which the hotel could use to their advantage, with some small changes, including a price review for food and an informal evening dining room.
I would definitely return here but I do not know how long this hotel will survive on its past glories in this very competitive market.
Thank you to the all the staff for a lovely holiday especially the concierge, always helpful, attentive and very informative.
- Official Description (provided by the hotel):
- Welcome to the glamorous Palácio Estoril,with its splendid classical surroundings offer the height of elegance and comfort, distinguished by our worldwide renowned hospitality. Situated in the heart of Estoril, just a 20 minute drive from Lisbon, the Palacio is a luxury five star hotel enjoying beautifully landscaped gardens and magnificent sea views. The Hotel Palacio offers its guest’s special privileges to play the Estoril Golf Course, owned by the hotel, and located only one kilometer away. Following services and facilities are available within the hotel: a 4000sm wellness centre with Banyan Tree Spa and thermal waters.Renovated utdoor swimming pool with a poolside snack bar.All facilities for reception parties, banquets, meetings and conferences in a most distinguished atmosphere. On its doorstep, a wealth of leisure and cultural activities include the famous casino, modern congress centre as well as white sandy beaches and exclusive golf courses. ... more less
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- Also Known As:
- Palacio Estoril Hotel, Golf Hotel Estoril
- Palacio Hotel Estoril