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“Central location” 4 of 5 stars
Review of Vila Gale Estoril

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Vila Gale Estoril
4.0 of 5 Hotel   |   Av. Marginal | Apartado 49, Estoril, Cascais 2766-901, Portugal   |  
Hotel amenities
Ranked #3 of 17 Hotels in Estoril
London, United Kingdom
Top Contributor
120 reviews 120 reviews
50 hotel reviews
Reviews in 72 cities Reviews in 72 cities
100 helpful votes 100 helpful votes
“Central location”
4 of 5 stars Reviewed October 18, 2012

The central location means this hotel is in rather a noisy spot (the major road at the front is extremely busy) however balance this with easy access to promenade and beach, the railway and bus stations, casino etc then convenience wins. The rooms themselves were very comfortable. The staff were extremely friendly and all had a very high standard of English. We were a group of 4 younger Saga tourists and had a wonderful time in the restaurant with the good food and free-flowing wine that was included in our package.

Room Tip: Avoid rooms on low floors at the front which are most affected by traffic noise and the side which g...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, October 23, 2012
Dear Guest,

We are pleased to know that you had a wonderful time with us.
I would like to thank you on behalf of all our staff for finding us extremely friendly . We try to do our best ervery day, and exceed the expectations of every guest.
We appreciate all the comments of our clients which allow us to correct the procedures and to improve every day

We look forward to welcome you back at Vila Galé Estoril on your next trip to Portugal.

Best Regards
Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
bucharest
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2012

I stayed for 4 nights at Vila Gale Estoril and I loved it. I would come back anytime in Portugal, also at Vila Gale. The rooms are large, cleanning service every day, breakfast was ok, the coffee the best untill now :)
The staff were great, very helpfull and nice. You can reach Cascais by a 20 min walk. Also you can find tavervas and places to eat in the vecinity of the hotel.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, October 23, 2012
Dear Guest,

We are pleased to know that you enjoyed your stay with us and that you will return again.

Thank you very much for your comments about our hotel and for the photo that you posted.

We look forward to welcome you back at Vila Galé Estoril on your next trip to Portugal.

Best regards
Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 20, 2012

Just had a week at vila gale and we were all pleased at the value for money we got. Our room was pool level and a decent size (kept immaculate by the chambermaids) air con was good and not noisy,TVhad a better than average choice of enlish spoken progs for any insomniacs, beds were firm to hard but that suited us fine, although some problem on frame meant that it really squeaked if you or your partner are fidgets
Lifts are small with capacity of 4 or 5 but apart from incoming and outgoing days was no problem.
Breakfast had a good selection of food ,but we kept hearing the usual 'english' complaints about streaky bacon not best back , toaster is really slow etc whilst ignoring the fact that these were the nicest 'hotel' scrambled eggs that i have ever eaten and the bread and rolls were gorgeous. A special mention must be made of the staff who are all efficient and friendly and for whom nothing was too much trouble, this went from restaurant to reception and bar and cleaners , all acredit to their business.
the pool is still red (it does look strange admittedly) but no longer smells of paint.
Overall we thoroughly enjoyed our break and would deinitely go back again

.

Room Tip: higher rooms have better views and back of hotel is furthest from the road which is generally busy a...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, October 23, 2012
Dear Guest,
Thank you very much for all of your comments about our hotel.
We are pleased to hear that you evaluated the stay with us as good value for money and we look forward to welcome you back at Vila Galé Estoril on your next trip to Portugal.

Best Regards
Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 30, 2012

We stayed for a week at this hotel from 19th August 2012 on a bed and breakfast basis and could not fault the friendliness and attitude of the staff. My daughter has a wheat and dairy intolerance and the restaurant staff ensured that there was gluten free bread and soya milk available at breakfast. Rooms were spacious and clean however they could have benefited from having more storage space for clothes. Quality and choice of food was good however by the end of the week it got a bit repetitive.
One other minor criticism was the pool bar. Prices were high and they offered limited choice of snacks.
Excellent hotel to use as a base for travelling around as was very close to the train station.
Three staff in particular who stood out were Manuel who worked in the restaurant, Bernardo, Duty Manger on reception, and the hotel porter. They were all very attentive and went over and above what was expected to make our stay pleasurable.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, September 3, 2012
Dear Guest,

We are pleased to know that you had a pleasant stay with us.

I would like to thank you on behalf of all our staff for finding us very friendly and attentive. We try to do our best ervery day, and exceed the expectations of every guest.

We appreciate all the comments of our clients which allow us to correct the procedures and to improve every day

We look forward to welcome you back at Vila Galé Estoril on your next trip to Portugal.

Best Regards

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vila Nova de Gaia, Portugal
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 27, 2012

Been in this hotel a couple of years ago. Needs some improvements, rooms are a bit dated. Great breakfast (as usual in Vila Gale hotels), nice views over the city. There was a little incident with our bedroom (it was infested with ants), and the way the manager handled the problem was not nice at all.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, September 11, 2012
Dear Guest,

First off all thank you for the time taken posting your comments about Vila Galé Estoril.

Please accept our sincere apologies for the incident you mention during your stay. We appreciate your comments which allow us to correct the procedures and to improve every day.

We sincerely wish to welcome you again in a near future to demonstrate you that this situation was an one time only experience.

Best Regards

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Cork, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2012

Staff are very friendly and made our stay a pleasant one. The gym is small but well equipped. However, the breakfast is not good-very basic. The pool is dreadful. They painted it a deep red (pic enclosed). It was like a pool of blood with a strong smell of paint. Its not tiled either. The pool bar is pricey and there is limited number of sun beds.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, September 11, 2012
Dear Guest,

First of all we are pleased to know that you had a pleasant stay with us .

We welcome every opportunity to improve and therefore your review is very important to us. We can also assure that all your comments are going to be deeply analysed.

We thank you for the time taken to post your review and hope that we can welcome you again on a near future.

Best Regards.

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2012

Stayed there for a week end of july , start of august, nice hotel, very clean, food excellent, breakfast buffet,, i would recommend having the buffet dinner there, absolutely fab, 22e , loads of choices on all courses, all u can eat, Entertainment in the hotel is nil, the bar closes at midnight , even to residents, could not believe that , i think if the management put on music in the bar loads of the residents would come down and spend money in the bar.I would like to ask the management is it the law that the hotel bar must close at midnight?, all bars outside the hotel are still open.Estoril itself is pretty boring really, not a lot to do at night, just beware there is a bar across from the hotel that has a dj outside its premises blaring out music until 4am which you can hear in your bedroom, think the hotel needs to have a word with them.Overall the hotel is excellent but really falls down on lack of entertainment at night , bar is boring ,if i was going back there i would go to a hotel that put on night entertainment .Estoril is fine if u want a relaxing holiday but if ur looking for relaxing with entertainment avoid estoril.If hotel can sort out the bar and put on nightly entertainment it would be great.

Room Tip: Be advised the rooms have no balconys u can sit out on, you just lean out from your bedroom window o...
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrupoVilaGale, Manager at Vila Gale Estoril, responded to this review, September 3, 2012
Dear Guest,

Thank you for your review. We appreciate the feed back that we receive and welcome every opportunity to improve. We are very pleased with your comments about the positive and negative points.

We look forward to welcome you back at Vila Galé Estoril on your next trip to Portugal.

Best Regards

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Estoril

Address: Av. Marginal | Apartado 49, Estoril, Cascais 2766-901, Portugal
Location: Portugal > Central Portugal > Lisbon District > Cascais > Estoril
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Estoril
#2 Luxury Hotel in Estoril
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vila Gale Estoril 4*
Number of rooms: 126
Official Description (provided by the hotel):
This hotel is located in Estoril over the beautiful sandy Tamariz beach and only 200 meters away from the Casino and Estoril Congress Center. In the proximity you'll find numerous shopping facilities and entertainment venues. Connect to the public transport network may be found within 100 m of the hotel. Cascais is situated 5 km away and the airport nearest airport is 25 km from the hotel. The hotel has a total of 126 rooms spread over 8 floors, among them 50 room with ocean view. The hotel services include wheelchair access ways, lifts, 24 hour reception service, hotel safe and free internet wi-fi in the public areas. Among the public areas you can find two restaurants, a bar and a game room. This hotel has multipurpose rooms fit for any types of events and meetings with access to multimedia devices and wireless internet connection. For additional fees, guests may take advantage of laundry services as well as garage parking. The tastefully furnished rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the outdoor complex, guests will find a swimming pool and a sun terrace with sun loungers and parasols laid out ready for use. It is also possible to make use of the Health Club composed of a gym, Jacuzzi and steam room (for an additional fee) and a Spa where you can count with massages and beauty treatments also for an additional cost. The nearest golf course can be found approximately 3 km away. The restaurant offers buffets for breakfast, lunch and dinner although lunch and dinner may be selected a la carte or from a set menu. Furthermore, it is possible to book a half-board stay. ... more   less 
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Also Known As:
Hotel Vila Gale

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