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“Room was exceptional” 5 of 5 stars
Review of Grande Real Villa Italia Hotel & Spa

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Grande Real Villa Italia Hotel & Spa
5.0 of 5 Hotel   |   Rua Frei Nicolau de Oliveira 100, Cascais 2750-319, Portugal   |  
Hotel amenities
Ranked #3 of 22 Hotels in Cascais
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Room was exceptional”
5 of 5 stars Reviewed November 20, 2013

I stayed in room 25, probably the most comfortable room and fabulous bathroom, I have ever stayed in. The bed was bliss and pillows perfect. The decor was stunning. I had four windows, all of which opened onto sea views. The bathroom was large and contained a large seperate loo, bath and shower. It was quiet, the curtains kept out the early morning light and I slept really well. It is possible to criticise over the pool being too cold to swim in and there being no indoor pool. I also think they could have replaced the water by the bed each day. The room and location of this hotel more than made up for any drawbacks. Stunning!

Room Tip: The rooms in the annex are wonderful.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, December 6, 2013
Dear guest,

It is really gratifying to see how enjoyable your stay was and that you were pleased with our service.

It is always a pleasure to see a guest satisfied with our service to the point of assigning the top score. Thank you so much for your constructive comments and review.

We look forward to welcoming you again, hopefully soon, to the Grande Real Villa Itália Hotel & SPA.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
    601
    118
    25
    6
    1
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143
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Sligo, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2013

Don't waste any more time looking at any more reviews for hotels in/near Cascais. We've done it all - Our 2nd stay and again in a word "MAGNIFICENT". If you are looking for 5 star facilities, wonderful staff, excellent food/breakfast and a relaxing world class SPA well this is the hotel for you. 10 min walk to Cascais and 20 min taxi from SIntra - well worth a visit! Cascais is beautiful. We stayed for 2 weeks in 2012 with a 1 year old and loved it so much came back for a 6 night stay on our own. Thank you for a memorable stay and look forward to hopefully seeing you again in 2014.

Room Tip: We had a sea view room on 3rd floor - Lovely!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, December 6, 2013
Dear Guests,

It is overwhelming and really gratifying to see how many guests are either repeated guests or are already planning their return trip, as you are, and please forgive us for repeating ourselves, but this is definitely the biggest compliment we can hope for, although we have to admit that being considered the most magnificent hotel in Cascais makes it even more special.

Thank you so much for your review and we look forward to welcoming you again, hopefully soon, to the Grande Real Villa Itália Hotel & SPA.

Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tynemouth , England, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 11, 2013

This hotel was wonderful. We were treated like royalty on our arrival by very friendly and cheery staff, shown to the terrace with some complimentary champers to celebrate our recent marriage. Our room was amazing, stylish, comfortable, very spacious and spotless, with a lovely view. The main terrace was my favourite spot sitting in the lovely sunshine on the cozy sofas. Enjoying snacks, coffees, and lunches. Service was always great. From the salon to the bar, the TV even being tuned to England v Australia rugby match so we could sit in the bar to watch. Breakfast was always yummy. Buffet Stocked with everything you could want to eat and drink.

I was very sad to leave but we had so many happy leisure filled days to remember. Thanks to all at the Grand Real Villa for a lovely honeymoon stay

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, November 18, 2013
Dear Guests,

Thank you for leaving your comment and for presented us with the highest score in the evaluation criteria. It is a pleasure for the whole team to know that we contributed to your dream days.

We hope you have more “honeymoons” to return again. We are here to make the difference with our service details.

Cheers and thank you once again!

Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 6, 2013

A totally marvelous hotel! Nothing was unavailable; food terrific and staff superb. I'd love to be there again, soon!!

The rooms were quite large and had beautiful patios. The bath was huge and the shower perfection!! We had a car, and had quick, no stress parking, with the staff helping us with directions, hints for parking and even directions to the pedestrian walkways that were not crowded for shopping.

The only think that could have been better was the weather. However, even this perfect staff couldn't correct that.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, November 11, 2013
Dear Guest,

It is really gratifying to see how enjoyable your stay was and that you were pleased with our service and staff. We also appreciate the compliments regarding our staff. We will make sure that your comments will be passed on to our team, who will be delighted too.

It is always a pleasure to see a guest satisfied with our service to the point of assigning the top score.

Thank you so much for having left your feedback about our Hotel on Tripadvisor and we hope that we will be able to welcome you soon, for another excellent experience at the Grande Real Villa Italia Hotel & SPA.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2013

Very good hotel with very friendly staff. However the outdoor swimming pool is very cold and there is no indoor swimming pool. When I went to use what I thought was the indoor pool I was advised that it was not a pool but a spa experience that would cost me 20 euros. I was also advised that the steam room was not working. I would recommend this hotel as long as you do not want an indoor swimming pool. I however would not return to this hotel as I would expect an indoor swimming pool, or at least a well heated pool outside in a 5 star hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, November 11, 2013
Dear Guest,

Thank you very much for your review and for mentioning the points that in your opinion could be better.

In fact our outdoor pool has the added value of being salt water, which is only a few hotels added value. Unfortunately it is not sustainable to heat a pool like this. Alternatively we have the experience in the SPA pool, which brings together properties of thalassotherapy. Has the cost of 20 euros because it has the characteristic of being a treatment with healing and preventive qualities, based upon the effectiveness of the properties of seawater and its bio-components.

Thank you for having left your feedback.
Kind regards,
Diogo Fonseca e Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulverston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 5, 2013

We loved this hotel, it really is very special. From our arrival by taxi and the warm welcome we received to the very last goodbyes we loved every minute of it. When we'd been out and were returning to the hotel there was always someone there to say 'Welcome back'. The staff were exceptionately friendly and helpful.
The entrance is spacious and very elegant as are the rooms. We were upgraded to a seascape executive which had a balcony and it was superb. Lots of marble in the bathroom which had bath with shower above plus separate shower cubicle and separate toilet and bidet. Very comfortable beds and amazing choice of pillows.
Breakfast had a large variety of local food and was of excellent quality. The Breakfast Room never felt crowded even when it was full. We didn't eat in the evening, unfortunately didn't seem to find the time to go there but we did have a snack in the bar/terrace overlooking the pool and the sea which was wonderful.
Good location too right on the seafront with walks in either direction - 10 minutes to the town centre and 5 minutes the other way to the Devil's Hole. Right next to a park too. Quiet location.
Would very highly recommend this hotel.

Room Tip: Sea views are worth the extra.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, November 11, 2013
Dear Guest,

It is overwhelming and really gratifying to see how satisfied you were! We are especially flattered for your kind comments about the friendliness of our team, which were really appreciated. It is definitely the biggest compliment we can hope for, even more when you say you would recommend us.

Thank you so much for your review, we look forward to welcoming you again, hopefully soon, to the Grande Real Villa Italia Hotel & Spa.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2013

It is a beautiful hotel and worth.staying. we got upgraded when we got there. But worth the wait for room.

Breakfast hot and cold was gorgeous. A bit crazy though if you want something of the menu then you had to ask for it which could take up to 20 mins to arrive.
had no problems getting lounges by the pool. and the spa was lovely.

the only thing that let's the hotel down is that its not halfboard. for the price you pay you would expect it to be. We only ate one night at the hotel cos it was very expensive.there are perfectly good places to eat outside the hotel.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Lis, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this review, November 11, 2013
Dear Guest,

It was a real pleasure to read your review and how much you enjoyed your stay with us. Thanks for pointing out the details of service.

We believe that our price is balanced with the quality of our hotel and service. Please follow our page on Tripadvisor where you can find out promotions directly.

Thank you so much for your review and we look forward to welcoming you again, hopefully soon, to the Grande Real Villa Italia Hotel & Spa.

Kind regards,
Diogo Fonseca e Silva
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grande Real Villa Italia Hotel & Spa

Address: Rua Frei Nicolau de Oliveira 100, Cascais 2750-319, Portugal
Location: Portugal > Central Portugal > Lisbon District > Cascais
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cascais
#3 Business Hotel in Cascais
#3 Romantic Hotel in Cascais
#3 Luxury Hotel in Cascais
#3 Spa Hotel in Cascais
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grande Real Villa Italia Hotel & Spa 5*
Number of rooms: 124
Official Description (provided by the hotel):
Grande Real Villa Italia is a result of the adaptation of the old houses where King Umberto II of Italy lived while exiled in Portugal from the 1950's to the 1980's.Located in the cosmopolitan city of Cascais, Grande Real Villa Italia Hotel & Spa represents excellence in design, sophistication and comfort.With the Atlantic Ocean as the predominant scenery, you can look towards the north and see the beautiful hills and castles of Sintra, while Lisbon is only a few minutes away. ... more   less 
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Also Known As:
Grande Real Villa Italia Hotel Cascais
Grande Real Villa Italia Hotel And Spa
Grande Real Hotel Italia

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