We went to the Farol for lunch on our day trip to Cascais and were shocked by the service delivered. Originally we planned to stay at the Farol for two nights but due to high season / Portugese holidays it was fully booked with sky rocking prices. Therefore we decided to spoil oursleves with a nice lunch on their terrace overlooking the Atlantic. The location is amazing and was worth the 50+ lunch bill for two light salads, but the service was super slow and therefore very bad.
There where about 8-10 staff, but only one young lady was service oriented and trained. Ordering and getting two salads and two cocktails took about 45 mins. The Mediteranean salad was well prepared but kind of small, the caesars was far from what a CS should look like. I had a Wasabi Martini, which was a interesting experience, but again it took them forever to prepare.
Overall a nice place to sit and watch the Atlantic and enjoy the design, but service-wise not a place we would book for a future stay.
Seems the logistic of the hotel and the staff just don't work.
- Official Description (provided by the hotel):
- Planted on the edge of the rocks that rise out of the ocean, Farol Hotel is set in a mansion dating back to 1890, formerly owned by the Count of Cabral. In 2002 an extension was built, creating a superb innovative interface between the 19th century original building and the daring new contemporary structure extending over the rocks and offering superb views of the Atlantic and most picturesque sunsets.Unique in concept, the designer rooms originated from an invitation to select top Portuguese fashion designers to “dress a room”. ... more less
- Reservation Options:
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- Also Known As:
- Farol Design Cascais
- Hotel Farol Design