As soon as you enter the old citadel walls and catch sight of the pousada you know it is going to be a pretty special place. The large, spacious modern lobby area is welcoming, as were the staff who greeted us on arrival. The staff here were very efficient and highly professional and even managed to turn around what could have been a negative experience. We had booked a standard room and were shown to it on arrival. We were very disappointed. The room was small, had a window looking out onto a wall and bizarrely had no chairs in which you could sit and relax! Definitely not what we had envisaged in a hotel of this quality. However, the reception staff very kindly changed our room for a much larger one with an outside sitting area, which was very nice. The hotel itself is full of art pieces and places including the entrance lobby and bar area.
Breakfast was lovely. The selection and quality of the food was excellent, although as other reviewers have noted the coffee served from vacuum jugs was pretty awful. It was a real delight to sit out on the balcony overlooking the marina enjoying breakfast.
Overall, a lovely hotel.
- Official Description (provided by the hotel):
- This luxury hotel, Pousada de Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more less
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