I have mixed feelings on this hotel. When it was good it was very good, when it wasn't so good it was pretty average and not great value for money. First the good - the service was excellent from the minute that we arrived at check in. The staff were all very pleasant, courteous and helpful. They were obviously well trained and they had been well selected to provide a genuine customer service. Secondly the location of the hotel is very good, 35 - 40 minutes from Lisbon airport and 5 minutes walk from numerous bars and restaurants in the old town. The design and build quality / finish of the hotel is imaginative and polished - building an entirely new facility within the shell of the ancient fort. We ate at the hotel's pool bar and at the main restaurant in the central hotel courtyard - both provided nice food, very good service and a pleasant atmosphere at reasonable prices. Finally it was nice to have Wi Fi available free of charge throughout the hotel.
Now the not so good. The rooms were a disappointment for a 5 star hotel. We paid extra for the 'Superior Balcony Rooms' - quite a lot extra - the supplement for the balcony was around 65 Euro a night- for that I would expect a pretty impressive balcony, particularly in Portugal. In fact the balcony was pretty small, on the ground level and immediately adjacent to a public pathway. There was no view, no sun for most of the day, no privacy and no light to read by at nighttime (which is the main reason that we booked the balcony in the first place). So for almost 300 Euro / night you get a nice, neat contemporary room - modern, clean and comfortable but not that big and certainly not that impressive - overlooked by a public pathway that runs immediately outside the window. To have a sea / marina view (which, in itself, is unremarkable), you will have to pay another 120 Euro a night! When you get over 400 Euro a night I expect something pretty special in this sort of Portugese resort- and this hotel fell vary far short of that. Secondly the facilities can't cope with the guests when the hotel is busy. We visited in early / mid September so the very end of the peak season - the hotel didn't seem to be that busy but the breakfast rooms still struggled to cope. One morning we stood in a queue for almost 15 minutes waiting for a table. If we had been paying 100 Euro a night at a 'coach party 3 Star' I would have been disappointed - at these prices that service simply isn't acceptable. The choice at breakfast was quite small for a 5 star hotel - it was OK but no more. Finally the pool is pretty small - I guess that they need one to merit a 5 star rating but it is more of a gesture than a serious facility for people who want a pool / beach hotel. The Hotel is a member of the Leading Hotels of the World - compared to others that we have stayed in this was rather disappointing. Compared to hotels in this price range in the Far East and the US it was very limited - compared to other European resorts it was generally quite good but, in my view, seriously overpriced.
- Official Description (provided by the hotel):
- This luxury hotel, Pousada de Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more less
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