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“Worst experience ever.” 1 of 5 stars
Review of BEST WESTERN Hotel D. Luis

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BEST WESTERN Hotel D. Luis
3.0 of 5 Hotel   |   Rotunda Da Ponte Rainha Santa Isabel, Coimbra 3040-091, Portugal   |  
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Ranked #10 of 21 Hotels in Coimbra
Lisbon, Portugal
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Worst experience ever.”
1 of 5 stars Reviewed January 9, 2013

I am at the moment sitting at the restaurant having my breakfast and with an amazing view over the city of Coimbra. Unfortunately thats the only good thing of this hotel, the view! Starting with the rooms, they are outdated, the bathroom had a terrible shower the keeped on falling in the tub, the beds were normal, but the worst thing of all is the noise!! You can hear everything! People talking two rooms down, your upstairs neighbor walking and the door slamming! I mean its rediculous, from the outside your door will only close if you slam it! This isnt normal, even if it is a 3 star hotel.
Just to finish off, although the breakfast is not that bad, it lacks variety and CLEAN DISHES! Prferebly some cups without lipstick from the previous guest! Best Western, never again!

Room Tip: Do not book at this Hotel, go to Hotel Wellington or Hotel Astoria, you will be better served for th...
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
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    65
    24
    10
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70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 26, 2012 via mobile

We stayed here as part of a Cosmos tour group for one night. Our room was at the back of the hotel so the views were none existent. It turned out to be to our advantage as the university students partied all night just across the river from the hotel and all our colleagues at the front of the hotel got no sleep.

The Internet connection seemed only to work in the lobby and was very spotty.

Breakfast for us was included and was adequate and the location was suitable for us as the sites we were going included the university.

I would recommend this hotel.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, January 12, 2013
Dear Guest,

Thank you very much for your review and for taking time to share your experience at our hotel.

We are very glad that you had enjoy your stay at BEST WESTERN Hotel D. Luís and we are also thankful that you recomend our hotel.

We hope to welcome you another time you visit Coimbra.

Yours sincerly,
Tânia Soares
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 30, 2012

I stayed in the hotel for 3 night in the middle of October. Let me start with my opinion about the view during night time...yes, it is amazing! Clean room, friendly and helpful staff. They all speak English so communication wasn't a problem for me. The breakfast was good. There is a huge lounge next to the bar with comfortable sofas facing the city and it was a nice experience relaxing there. As mentioned in other reviews I would also say that I wouldn't recommend the hotel for people travelling without a car because its far away from town. To sum up I will say that the hotel it's a very nice place to stay and good value for money.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, January 12, 2013
Dear Guest,

Thank you very much for your review.

We are very glad that your stay at BEST WESTERN Hotel D. Luís was, like you write, "amazing".

We hope to welcome you another time you visit Coimbra.

Your sincerly,
Tânia Soares
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 30, 2012

Occupying a good spot on the side of a hill facing the old city, this hotel provided us with comfortable accommodation and some nice food. We had a good sized room and a terrific view of the city. Staff were welcoming and advised us where to park for free so we could walk into the city. The restaurant was managed by a multi-lingual maitre 'd who was charming. The only fault really was the colour of the hot water- It was very brown indeed. I've drunk tea that's been a weaker colour!! We booked at the last minute through Hotels.com and got a great deal.

Room Tip: Ask for a city view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, October 7, 2012
Dear Guest,

Thank you very much for your review, your opinion is very important to our business, so we can improve quality.

I are very glad that you had enjoy your stay at BEST WESTERN Hotel D. Luís and we hope to welcome you another time you visit Coimbra.

Yours Sincerly,

Tânia Soares
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 14, 2012

stayed here for two while visiting my great grandma and good value,good service and smiles all round for the nice rooms with mini bar best value option in coimbra on top of a hill over looking the centre

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, September 24, 2012
Dear Guest,

Thank you very much for share your experience at BEST WESTERN Hotel D. Luís. Your opinion is very important to us, because we want to improve our service all the time.

We hope to welcome you next time you visit Coimbra.

Yours Sincerly,
Tânia Soares
Sales Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biella, Italy
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 3, 2012

the hotel is situated on a hill in front of the city of Coimbra. You have a great panorama from there, but if you don't have a car, don't go there, there are big roundabouts and highstreets to cross, it might be a little dangerous ... we didn't have any tom tom and it wasn't easy to find because you can reach the hotel turning from a street taken directly from the roundabout and there's no signs, except from a generic "hotels".
The rooms are clean and comfortable. Being on a hill, far from the city noise (but just 5 minutes from the city centre by car) we slept very well.
The restaurant serves delicious meals and there's the possibility to order the "à la carte" menu or the economic menu. We went for the economic menu: it was very tasty, the meals were very big. Our waiter was very nice, too.
We stayed for one night only but would like to stay more.
We strongly recomend this hotel.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, September 24, 2012
Dear Guest,

Thank you very much for your review.
For us is very greatful to see that our guests recomend our hotel to other possible guests. Most of the people says that is really very relaxing our hotel. We are at the entrance of Coimbra and from here you can enjoy Coimbr's panoramic view.
Thank you for your visit.
We hope to welcome you in the nearest future.

Yours Sincerly
Tânia Soares
Sales Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2012

A wonderful hotel with a wonderful view and a wonderful service.
Rooms are nice and clean and wi-fi and parking are free of carge.
My opinion about the restaurant will be on the right page.
.........................................................................................

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldluis, Sales Department at BEST WESTERN Hotel D. Luis, responded to this review, September 24, 2012
Dear Guest,

Thank you very much for your words. We try our best to pleased all our guests.
All of BEST WESTERN Hotel D. Luis team, are glad for your words.

Hope you can visit us next time you return to Coimbra.

Yours sincerly
Tânia Soares
Sales Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel D. Luis

Address: Rotunda Da Ponte Rainha Santa Isabel, Coimbra 3040-091, Portugal
Phone Number:
Location: Portugal > Central Portugal > Coimbra District > Coimbra
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Coimbra
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hotel D. Luis 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Best Western d Luis
Best Western Coimbra
Coimbra Best Western

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