I have traveled to Sagres on several occasions going back as far as 2001. My overall experience has always been a positive one in regards to the town in general, restaurants and other hotels. Over the years I had always wanted to stay at Pontalaia. I finally did so... what a letdown. I am only going to speak of the service, or better said, lack thereof. When we arrived at the time we had agreed (8:30pm) to meet with a member of the staff, there was one there. We had to call someone and it took them 10 minutes to arrive. The staff member promptly ran inside, grabbed a key card and showed us to our room. That would have been fine except that it was not the room we had agreed upon in our telephone reservation. When we asked the staff member about the other room she said she knew nothing about it and said we could take it or leave it as she had to get back to whatever it is she was doing somewhere in town. The hotel was at about 30% capacity and there were plenty of other rooms. Basically her attitude was that she was doing my wife and I a favor by letting stay there, and she could not be bothered to find us another room. We decided to stay only because we were hungry and had just spent 5 hours on the road. The next morning it was even worse. The hotel was nearly empty. It was 11:00 AM on a Sunday. I went down stairs and asked if they could allow us a courtesy late check out of 3pm. I offered to pay a fine, penalty and even a half day's rate if allowed the late checkout. To summarize the experience, the woman at the reception desk not only told me there was nothing she was willing to do, she asked me to take care of the check out paperwork immediately as her shift ended at noon and she could not be held up. Check out time is at noon. I live in Europe and travel up to 20 times a year. The attitude these employees have is by far the most condescending I have experienced. Great attitude to have during an economic crisis. It makes me wonder what is the true intent of this establishment.