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“Excellent stay” 5 of 5 stars
Review of Martinhal Beach Resort & Hotel

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Martinhal Beach Resort & Hotel
5.0 of 5 Hotel   |   Urbanizacao Quinta do Martinhal | Apartado 54, Sagres 8650-908, Portugal   |  
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Ranked #2 of 9 Hotels in Sagres
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent stay”
5 of 5 stars Reviewed November 29, 2012

We have twin boys aged 14 months and the kids club staff were fantastic. Edwardo and carla were so caring and just brilliant. Lovely play areas for them and activites.
We had a gorgeous, beautifully decorated and well equipped ocean villa. Would fully recommend this hotel villa resort for families.
Great food, serving staff need a wee bit more training but so polite, spa treatments are expensive but good, facilities like pools and play areas are great too.

Room Tip: Ocean villa every time for the view!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, December 3, 2012
It gives us great pleasure to know how much you enjoyed your stay with us.
As you kindly mentioned, we do take every aspect seriously and we also strongly believe that small details do make a difference. It is therefore very reassuring when an increasing number of our Clients, like you, rate Martinhal Beach Resort & Hotel as the best luxury family destination in Europe.
Many thanks for your appreciation of our service, in particular Eduardo and Carla in our Kids Club.
We do look forward to warmly welcome you back for another wonderful family stay – hopefully very soon!
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687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Winchester, United Kingdom
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 18, 2012

Martinhal is a wonderfully designed resort with great accommodation and facilities especially for the children.
The Pinewood villas are appointed to a great standard and the garden pool is an excellent addition.
The swimming pools around the resort, tennis club, Blue Room and various organised activities are very good for the children.
The selection of restaurants and onsite shop again makes the trip an easy one for adults and children alike.
Sadly this 5 star facility is spoilt by the details. The staff are charming and accommodating but the systems are poor.
Some of the items are rather trivial but when there are so many in the space of a week it mars the visit
1. The tennis club could not sell coffee as they had no milk! Apparently they were winding down for the winter. Given we had paid the higher fees for half term week this was really poor. What would it have taken to have had milk available?
2. Again the tennis club had no change and so could not take payment for a court in cash.
3. Despite making reservations at two of the restaurants, on each occasion for 5 people and seeing one of the reservations in theory logged onto the computer, on none of the evenings was our table booked and set for 5.
4. Booking at the Spa was efficient as we sat at the Spa reception desk and made the reservations with the staff directly. Only to be called 20 minutes later to be told it was all very difficult and our bookings had to change. This felt really inefficient and very annoying.
5. The Spa closing for lunch is awful. They say relax after your treatment then take a booking for an hours treatment at midday and then throw you out at 1pm as the staff have to go to lunch!
6. Despite 3 calls to reception the staff were unable to provide replacement toiletries as requested.

Room Tip: Pinewood villas are great for families
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 21, 2012
Thank you for taking the time to post your review.
We are very glad to know that you have found wonderful our resort’s design, five star quality and unique features of our accommodation as well as all our facilities and activities. These are indeed some of the details specially though out for the enjoyment and delight of all our Clients that do render a superior experience when staying at Martinhal where all is fine-tuned for families.
However we are sorry that some of your impressions fell short of the superb hospitality we strive to provide and for what we are so well renowned for.
We all hope to warmly welcome you and your family back for a much improved experience.
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London,UK
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 7, 2012

Just come back from a half term trip to Martinhal. This is our third trip and on this visit we stayed in one of the Pinewood villas. They are fantastic and come with their own small pool which is great for the children. The main room is massive and 3 bedrooms and 3 bathrooms all a great size. There is a wrap around balcony on the first floor but because the weather wasn't brilliant we didn't use it. There is also a terrace and outside seating so we did eat outside a few times which was lovely.
The Pinewood villas are a slightly farther walk from the hotel pool and beach but closer to the main square and the all important blue room.
This time we went with friends and 2 children (aged 11 & 7) and although it rained several times there was still plenty to keep the children occupied. We only resorted to a pay for view movie once!
The drive from Faro airport is very straightforward and takes about 1 hour 20 minutes if you drive at a leisurely pace.

Check in was seamless and the children loved going on the golf buggies from the hotel check in to the villa. The receptionist showed us all around and made sure we knew how everything worked and also sorted the pool, which looked very inviting. I think the pool heating maybe turned on when you arrive as it was a bit chilly to start and was definitely warmer by the end of the week although that could be all in my mind.

The main asset of this resort is the staff team. Without fail all the staff were charming and friendly. They were always keen to help and were great with the children.

However there are a few snags I'd like to mention for management to take note of....

1) No milk:
We had our children booked into tennis academy for three mornings (recommended) and the 'Mums' wandered into the club house cafe at Club 98 to have a coffee. We were told that they couldn't make any coffee as there was no milk. Strange as there was a shop and restaurant within a few hundered yards but okay.The second morning we once again went into the cafe to have some coffee. We were once again told that there was no milk. When I asked could they not get some..I was told that the resort was closing shortly so all supplies were being wound down. Odd business as for the sake of a pint of milk they lost out on the sale of eight coffees. We didn't ask on day three!!!
2) SPA lunch closure:
We booked some treatments in the SPA and although the system is computerised within 5 minutes of returning to our villa after making the bookings in person, we were told there was a problem and we'd have to change them. I had a 30 minute massage booked at 12.30pm which was lovely and very relaxing and afterwards I was shown to a recliner and given some tea. I lay and chatted with a friend for a few moments savouring our respective treatments and enjoying the peace and quiet. Then the receptionist approached us to apologise but the SPA closed for lunch between 1pm and 2pm so we'd have to leave.
I have no problem if the SPA closes but I do not think they should have taken my booking at 12.30pm without informing me that I'd be asked to leave almost immediately. It certainly was not the relaxing experience I was anticipating.
Also although we wanted to book more treatments we were told that they only had two therapists as everyone had gone on holiday so they couldn't fit us in. Once again a bit odd as this was during half term so relatively busy.
3) As Dunas-given wong dish
We ate in As Dunas a few times and always thoroughly enjoyed the food. On our last night we decided to go again and I opted for the Monk Fish with rice as one of the dishes. A very large dish arrived but was full of rice, prawns, crab claws, clams etc, no monkfish obvious to me. When I queried this with the waiter I was told that this was to give the monk fish extra flavour and the monk fish would be at the bottom. I started to eat the meal but after a bit more digging about in the pot and not finding any monkfish I called over another waiter and asked him where was the monkfish as I couldn't find any in the pot? He looked puzzled and said I was eating the shell fish rice stew! I said his colleague had told me it was the monkfish stew, but he just looked very embarrassed. He said he would replace it but it would take about 30 minutes to get me the monkfish stew. As everyone else had virtually finished their main courses I said I would stick with the fish stew. The chef came out and apologised but what was annoying was I wasn't even offered a glass of wine or other recompense even though I had queried the dish when it first arrived. The fish stew was fine but not what I ordered and it wasn't cheap.

These are a few examples of systems not quite working. Also the resort was obviously winding down, which gave a bit of a weird feeling and became annoying when you couldn't even get a coffee.

We will come again as the resort and staff are fantastic but I would not come again during October half term as the level of service was definitely in 'end of season mode' with supplies running out, restaurants closed and limited SPA provision.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 11, 2012
Thank you for your loyalty and for taking the time to share your detail impressions on your most recent stay with us.
We are very glad to know how much you enjoyed the luxury and comfort of our Pine Wood Houses as well as all our superb facilities, programs and activities for all ages!
Many thanks for your high praises and compliments on our service. We know how much a friendly, attentive and professional staff does make all the difference therefore your recognition in highly valued. Nevertheless we apologize for the inconveniences experienced which fall short of the superb hospitality we strive for and that certainly have no resemblance with our usual standards.
All of us at Martinhal look forward to your return so that you and your family may experience our positive progress and enjoy a truly perfect stay with plenty of pampering!
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Leeds
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2012 via mobile

Martinhal is a great resort on a great beech with great accommodation. The apartments are superb and the pools and restaurants lovely

Sagres offers nothing to make this a good place to go on holiday and lets Martinhal down.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 7, 2012
Thank you for your kind review. It is so good to know how much you enjoyed our superb, comfortable and luxurious accommodation, first class hospitality and fantastic facilities in our privilege location by the lovely Martinhal Beach.
On your return – hopefully very soon - we will be delighted to provide you with information on our region’s impressive history and culture (the realm of Prince Henry the Navigator and Portugal’s Age of Discovery during the 15th century), recommend best folk festivals, markets and fairs, the best historic sites, museums (well worth a visit) as well as the best places to enjoy our region’s breathtaking views and unspoiled beaches.
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London, England
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Always a pleasure to holiday here. Kids club is just brilliant. Apartments are great too.

Everywhere is clean and very well maintained.

Food is good, although a bit pricey and the buffet dinner in the hotel over half term is not great value.

Will be heading back next year

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 7, 2012
Thank you for your delightful review and for once again making Martinhal your first choice.
It is indeed a great pleasure and very gratifying to know how much you and your family spent a brilliant holiday with us.
Your kind appreciation of our services is heart-warming as we aim to continuously surpass our Clients expectations.
We also look forward to warmly welcome you and your family next year!
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Limerick, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2012

This was our second trip to martinhal, and we're looking forward to our trip next year,the boys age are ages 8 and 10 , they were busy all day between tennis swimming ,football, and if they were bored they could head to the blue room, where they had table tennis, playstations or watch a movie, or made new friends, the staff are very helpfull and friendly.

The beach is a great for an evening walk any time of year, and the boys loved the trampoline....martinhal is a great place for all the family, and having wifi in your house or even by the pool was great....so I guess I am a big fan.

Room Tip: Not all houses have heated pools in the winter , so ask first , this trip we took a garden house ,an...
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 7, 2012
How wonderful to learn that you and your family had a perfect stay and without a dull moment! Thank you for your fantastic review and for your loyalty to Martinhal. Your kind words are very rewarding; it’s fantastic to know our efforts are recognised.
We also look forward to warmly welcome you and your family next year and to provide plenty more exceptional holiday experiences.
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London, United Kingdom
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 3, 2012

Went at October half term with teenage children.

The apartments are excellent...well appointed with great views. The service was by and large pretty good too and the pool by the beach was fine as was the beach itself.

The disappointing aspect was the choice of food. The Italian restaurant was shut and the main hotel restaurant, whose Portuguese "fine dining" was a factor in our booking the holiday, served a disappointingly generic buffet for the entire week with the a la carte menu out of commission.

This left one restaurant...As Dunas....that appealed. We liked As Dunas but not enough to go every night and we ended up going into Sagres where we would have been happy to stay in the resort given a decent choice.

The resort was busy but did not seem packed and the decision to dumb down O Terraco for the fortnight did not work for us at all.

If you have not got small children, turn up for dinner after 8

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula L, Guest Relations Manager at Martinhal Beach Resort & Hotel, responded to this review, November 7, 2012
Thank you very much for sharing with us your wonderful family experience at Martinhal. Your kind words of appreciation of our service are very rewarding.
We regret to know that you find our food choice limited. During the Half-term holidays we held at Martinhal a special Family Surf Spirit program with many activities. The buffet dinner service in O Terraço Restaurant is not usual and was done especially to suit the topic of Surf and in view of the high number of families staying with us. Nevertheless, although our Italian Concept Restaurant was closed, we had a wide selection of take-away pizzas available as well as delicious take-away meals from O Mercado.
We look forward to the pleasure of warmly welcome you all back in the near future!
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Additional Information about Martinhal Beach Resort & Hotel

Address: Urbanizacao Quinta do Martinhal | Apartado 54, Sagres 8650-908, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Sagres
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Sagres
#2 Family Hotel in Sagres
#2 Romantic Hotel in Sagres
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Martinhal Beach Resort & Hotel 5*
Number of rooms: 170
Official Description (provided by the hotel):
Martinhal Beach Resort & Hotel is the finest luxury family resort in Europe. Positioned within a protected natural park near the historic fishing port of Sagres, on Portugal’s unspoiled western Algarve coast, Martinhal is where luxury meets Nature. Martinhal welcomes families and couples, and the greeting is warm, open and generous. Guests feel at home. And it’s memorable. This is where life-long friendships will blossom, and where lasting impressions will be made. Stylish, contemporary architecture complements the organic personality of the resort, which has been shaped to blend effortlessly into the indigenous landscape. This is function and form at its best. This is sustainability. And Martinhal is more. For conferences, weddings and celebrations, Europe’s finest luxury resort sets the scene. ... more   less 
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Also Known As:
Martinhal Beach Hotel Sagres
Martinhal Beach Resort And Hotel

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