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“Terrible” 1 of 5 stars
Review of Apartamentos Estrela do Vau

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Apartamentos Estrela do Vau
3.0 of 5 Hotel   |   Alto do Vau - Sitio das Delgadas, Portimao 8500-308, Portugal   |  
Hotel amenities
Ranked #37 of 78 Hotels in Portimao
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Terrible”
1 of 5 stars Reviewed August 30, 2013 via mobile

Well where do I begin,arrived 11aug till 25th first fault bathroom light switch was broken took 3 days to fix,room cleaned 4 days out of 14 well say cleanes bedroom swept once only bathroom was moped balcony never cleaned,had to keep asking for clean towels and toilet rolls,only gave 1 roll an that was for five of us.pools were freezing cold,dirty could never get sun lounger they were taken up by towels no entertainment ,had to travel to prai do rocha to get money out bank,no cash machines any where else ,getting taxi for five people was a complete nightmare would never return,even if last place on earth,worst I've been too no way is it a 4 star .i have been to a 2 star in Greece and that was fantastic should have been a 4 Teresa's apartments sidari Corfu

Stayed August 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 29, 2013 via mobile

We have just returned from 11 nights at this hotel,the hotel itself is ok but I would not feed the food to my dog.my 3 grandkids loved the kids club especialy the staff,got to agree with others about entertainment or should I say lack of it at night

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2013

Staff: very enthusiastic,helpful and courteous.
cleanliness: rooms acceptable and clean.did not use the kitchenatte so can't comment,towels not changed every other day,should have been upfront to inform green/cost issues.
restaurant: basic but acceptable and good value for money. The main lady incharge and the staff are very good, the gray haired male at the Bar has passed his sell-by date...chaarged us 1.50EURO for a little of milk for Tea which we asked for because of our unusual late check-in time......,it should have been free.
Location: is very good ,but a little way out of the main town centre and the excellent Beach is on average 15 min walk from the hotel.
Entertaintment: None to write home about...near enough nothing except attempts to create a n atmosphere.Nice and quite if that s what you want, good for families who only require lodgings and no children's activities.
Careful of the half price excursions you pick up from the town centres, basically all represent the same company who are rather BASIC and BORING. Short changed us...BIG TIME. Even though we didn't use the "Follow Me" [MISTAKE]....observation tells us they would have been better.
For people who don't know the area, it's a bubble "made" and constructed for tourists, locals can't be seen, heard or mix with......Would suit some people........but not if you expect to experience the portugese culture..rather artificial.
Generally this area of Portugal is rather desolate, remote, nothing much by way of the standards of the other tourist trails BUT good Sea,Beaches and warm welcome with very good value.

Room Tip: if you looking for a quiet room ensure you are not facing the restaurant, anything else is fine.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 26, 2013

After reading a few of the reviews on here of this hotel I thought we would be heading to a great hotel.. I was so wrong!! While the room was great in size that was the only good thing I found! We arrived at 8 to be told we could sit by the pool as room wasn't going to be ready till 1pm, so off we went to the pools and I have never seen such filth in my life! There was a scum floating over the top and a thick dirty ring around the edge, and it was full of bird poo! When eventually we did get to our room we found the balcony doors didn't lock, we reported this to reception they said would fix tomorrow, but the next day it was still the same although the other door was then openable too! But we couldn't lock the doors still! The cleaners are ment to come every day but Sunday but we never saw them, the food was disgraceful every day the options were the same, pork in a dried out sauce or chips or salad again both extremely dry, the so called great entertainment consisted of a old chap singing karaoke poorly at front door of restaurant every other night, as a base n just somewhere to sleep its fine but as a family hotel I certainly would not be goin back to stay again!!

Room Tip: None in this hotel! Book a different hotel!
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 26, 2013 via mobile

We stayed here in August 2013. Arrived at 8am and was told we couldn't get into our room before 1:30pm. So had to drag our luggage around with us. When we got into the room it was a good size and clean. However, the balcony door wouldn't lock, we reported it, but nothing was done about it. The tv was old and never worked properly. The bathroom was dated and taps where loose.
We went to the pools which we couldn't let the kids play in, because they were filthy. ( not the kids ) The pools had a thick film over the top of the water and thick green stuff all over the walls of the pool. The poolside bar was useless. No staff.
We went half board ( breakfast and evening meal ) the breakfast consisted of boiled hotdog sausages cut in half, scrambled egg and rock hard beans. Bread and jam and thimbles of orange juice. It was the same selection everyday.
Dinner was just as bad. Dry pork, carrots and potatoes. ( no gravy ) cold fish fingers and cold chips for the kids. Jelly and every now and then the staff would bring out about 3 chocolate mouses, but not. Chance of getting one in a room of 40 people. With out a doubt the worse half board ever. After 2 days, we started going out for dinner.
The entertainment in the bar was also very poor. A 70 year old Portuguese bloke with. Few karaoke CDs.
Most of the guests at the hotel were Portuguese or Spanish, so all the music and entertainment was set up for them.
This is not. British friendly hotel.
The shop is a rip off,
The hotel is not close to anything, so taxis are needed all the time, I rekon this added £125 to the cost of our holiday.
Once of the complex, we had a good time. But we wanted to be able to relax by a clean useable hotel pool, and couldn't.
We would never go back to this hotel. Even if it was free.
With the cost of taxis and the extra food we had to buy, we spent about £400 more than we would of spent at a decent hotel.

Stayed August 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
merseyside
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 20, 2013

ROOMS - OK - spacious, good air conditioning in bedroom and lounge. Shower appauling as it produces a trickle. Beds were the hardest I have ever encountered and I like hard beds. TV has 2 English chanels and the sound distorts as soon as it is turned to a volume where you can here it.
CLEANERS - Terrrible. Rooms not cleaned daily. IF they did come (usually after 6pm), only 3 out of 4 beds made. Sheets changed once in 2 weeks. Had to ask for towel change. Surfaces never wiped. Balcony not cleaned once. Allowed to run out of toilet paper. The toilet at poolside has no door lock, and the toliets around the hotel including the resturant sometimes lacked toilet paper and paper towels.
FOOD - OMG!! independantly owned by an ignorant, rude Englishphobic owner.
Breakfast was grab it while you can, e.g. 4 doghnuts brought out for a room of 40 diners, same with anything that people might actually like. Served stale cake and bread on occassions.
Dinner Halfboard - soup every day. 3 main courses one of which was repeated for 5 continuous days. Children's choice was fish fingers and chicken nuggets every day for 2 weeks, which were left out on a plate to go cold.
Desert - jelly and a stoggy cake cut in to 4mm strips, not that you would want any more.
The owner needs to realise that people paying for half board are firstly paying her up front for the food, and secondly they are paying to eat at her resturant rather than spending their money else where, the food served should reflect this. Instead the owner is only concerned with serving cheap food that lacks variety, quanity and taste! (Your 3 staff are the only saving grace)!
ENTERTAINMENT - ????? - a parrot show 1.5 hours late, a reptile show 1.5 hours late neither of which we bothered staying for. One man and a guitar and one man with a keyboard. In all shambolic.
POOL - 2pm every day out comes the amp to blast the pool with music. Forget reading, forget sleeping it's back to an 18 - 30's holiday.
LOCATION - taxi to Alvor and Praia 5 - 10 minutes each direction. Walk to Praia about 25 minutes but on the flat and takes you to Praia beach. Taxis range from 4 - 8 euros and we felt very ripped off by some, but less by the black ones. Much more going on day and night in Praia. Portimao appeared like a ghost town. The Gilbrator trip is 7 hours each way not the 4 hours that the tour operators tell you.
BEACH - turn left out of hotel, down to the roundabout and across the road. Still at the roundabout look for a small sandy path going up. This leads to the beach, which is beautiful.
If this hotel was 3* I would have expected the above issues but not for the 4* I thought I was staying at. Sort the showers, sort the entertainment, improve the DAILY cleaning serivce, get RID of the resturant owners and the hotel could be 4*.

Room Tip: Any with pool view! We were told the ones overlooking the entrance were noisy.
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Stayed August 2013, traveled with family
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widnes, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 20, 2013

We have just returned from a lovely relaxing family holiday at Estrela do Vau. We had a two bed apartment which was spacious, well appointed and very clean. The pool area is lovely, the staff are very friendly and helpful, and my two kids really loved the free wi-fi in reception area!
If you like to be close to hustle and bustle this wont be for you, but if you like friendly service, clean accommodation and a relaxed setting then I would definitely recommend .

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartamentos Estrela do Vau

Address: Alto do Vau - Sitio das Delgadas, Portimao 8500-308, Portugal
Location: Portugal > Algarve > Faro District > Portimao
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#7 Spa Hotel in Portimao
#7 Romantic Hotel in Portimao
Price Range (Based on Average Rates): $
Hotel Class:3 star — Apartamentos Estrela do Vau 3*
Number of rooms: 174
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Also Known As:
Apartamentos Estrela Do Vau Portimão
Apartamentos Estrela Do Vau Portimao, Algarve, Portugal

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