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“Don't know about the hotel, but forget the "spa"” 1 of 5 stars
Review of Villa Termal das Caldas de Monchique Spa & Resort

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Villa Termal das Caldas de Monchique Spa & Resort
4.0 of 5 Hotel   |   Caldas de Monchique, Monchique 8550-232, Portugal   |  
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Hotel amenities
Ranked #2 of 4 Hotels in Monchique
Surrey, England
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Don't know about the hotel, but forget the "spa"”
1 of 5 stars Reviewed August 26, 2010

We didn't stay at the hotel, but came to the Spa for the afternoon where four of us had booked massages. Two unsmiling receptionists informed us that no children under 12 were allowed, therefore our 9 year old couldn't use the facilities. No one had mentioned this over the phone. When we asked what he could do while we were at the spa, one of the receptionists thawed a bit and arranged for him to use the hotel pool, but with "one adult only". By this time the first massage appointment was 10 minutes overdue and on asking we were told to go upstairs. No robes or further information about what to do was offered to those having massages, so we trooped upstairs. On entering the treatment room, there were no robes and the masseuse didn't leave the room as I undressed. The treatments were good, however, although expensive for what they were. When one of us finished her massage, she came back to reception and just stood there, unsure of what to do. No one helped or greeted her, so eventually she had to ask about the facilities, robes, etc. and wasn't even given the correct footwear that everyone else was wearing. There are no towels for drying after the spa unless asked for. The facilities aren't that good - the indoor spa pool which is like a giant jacuzzi, a small steam room, two saunas and a so-called relaxation room consisting of four loungers and some orange juice, which was difficult to relax in wearing sodden robes! The spa building is hideous, a concrete block. The receptionists seemingly disliked the clients, their attitude was quite rude and they were more interested in talking to other members of staff than us. You also have to buy swimming hats at 3 euro each, which rip immediately you put them on! I wouldn't recommend this spa at all - four massages and swimming caps cost over €200! You are not made to feel welcome by the receptionists. The little village is quite pretty though.

Stayed August 2010, traveled with family
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134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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lisbon-Portugal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 29, 2010

We stayed there from 25 to 27th March for 2 night's and we just loved it!!
we did a program in the SPA wich was very calm and relaxing for us!
even is note very modern the staff was always helpefull in the SPA.
At the Hotel everyone was really nice and helpe us any time we need it!
The food is good very tracional and typical portuguese food and the deserts hummm, so good!!
we stayed in Estalagem Dom Lourenço wich was in the same bilding as the Restaurante!!
YOU HAVE TO GO THERE!!

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Cork
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 5, 2010

The staff were more than helpful and patient. The food was marvellous - some of the best we had in Portugal. The room was very comfortable. The public rooms were very comfortably furnished. Paths lead down the valley through the tropical gardens to the spa, past two outside pools. The spa had all sorts of treatments and a warm pool. We enjoyed the village of Monchique (great casa do cha) and the mountains. We toured and visited Sagres and Lagos from there. This is a very well known place for very good reasons!

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 29, 2009

Stayed at the resort in September for one night. While the surrounds of the resort is quite nice, pretty and very well looked after we found the staff in charge of our check in very rude. We were made to feel like an inconvenience for them rather than valued clients . Service in the restaurant was also poor enough. Apart from that the rooms were very nice and large . The spa itself is quite dated and could do with some further investment . All in all you would be better off spending your money somewhere else

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
70 reviews 70 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed September 28, 2009

This hotel is not actually in monchique which is about 5 miles away. It is more a complex of various lodging spots and I guess unless you pay for the suites its pretty much pot luck what you get. We were lucky and had a valley facing room in the high up building. Rooms really nice although not massive at standard size. The pink building where all the spa treatments are is maybe not so attractive from outside but I am sure it is fine inside. Breakfast really good and courtyeard area attractive. Nice grounds and pool area. very scenic but you do feel a bit like you could be in a long term hospital at times!!!. Also a nice small restaurant round the corner or up the hill both walkable. spa treatments nice but expensive. 10 min water massage about 26 euro. but a really nice location and really nice central hotel building also. Good one/two night break

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 17, 2009

I stayed at the Villa Termal das Caldas de Monchique in mid August and it was a very pleasant surprise.
The resort is surrounded by pine and eucaliptus woods and has lovely gardens with two swimming pools, one of them for children. The place is very quiet, the staff is nice and polite and there's a natural water spring nearby.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Algarve
Top Contributor
72 reviews 72 reviews
53 hotel reviews
Reviews in 45 cities Reviews in 45 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed February 27, 2008

We have just returned from a two night Valentines Break at the above Spa hotel. Lovely situation in a valley with restored buildings, mainly now used as hotels for persons enjoying the spa facilities. We chose the Central and it was lovely. The furnishings, fittings and bedrooms generally were charming and very individual, The lounge was well furnished and comfortable. Breakfast, included was buffet style and plentiful. Dinner one night was included from a special menu which was just about okay. The next night we had a la carte which was very good. On arrival we were told we would have to pay extra to use the hydro pool just for that day and the next two days it would be included. As it was late in the day and it was closing soon we didnt bother. The next day when we turned up to use the pool it was out of order and remained so for the whole of the break. After complaining to the Manager we were given an extra treatment in compensation for the lack of pool. It being February the very nice outdoor pool was not really an option!! We had an extra treatment, two short treatments per person were included in the price, and that's where it stopped. The management adopted a none of this is my fault attitude and overall things were badly handled. PR was not one of their strengths. We might return again to the hotel which was good, but the organisation in the spa and their customer service left too much to be desired for us to recommend the spa itself.

Stayed February 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Termal das Caldas de Monchique Spa & Resort

Address: Caldas de Monchique, Monchique 8550-232, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Monchique
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Monchique
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa Termal das Caldas de Monchique Spa & Resort 4*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to the top of Algarve!Resembling a white village perfectly nestled among the Monchique Hills, Villa Termal features an outstanding Thermal spa using the only thermal waters in the south of Portugal . An indoor warm rich mineral water pool and exquisit facial and body treatments and massages by La Phyto are a welcoming card.The elegant and charming rooms distributed through 5 unique lodging complexes, are furnished with 18th- and 19th-century pieces.Guests of Villa Termal Das Caldas De Monchique Spa Resort can enjoy some great tapas and a glass of local wine at the stone-walled bar " O Tasco". The 1692 Restaurant offers a grill menu and Portuguese cuisine with traditional delicacies from the Monchique region, including special meat dishes.The outdoor swimming pool is surrounded by green garden and padded loungers. Besides relaxing in the sauna or steam bath, guests can enjoy walking and mountain biking tours in Serra de Monchique National Park. Other Nature related activities are available including canoeing, Climbing, Paintball, mountain bike downhill just 10 min away.Perfect for a relaxing getaway or an alternative holidays, the Villa termal das caldas de Monchique is 20 min away from the main stream locations, 25 min from the The best Algarvian beaches on the Atlantic, 40 min from the best wild Alentejo coast and Beaches. ... more   less 
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Also Known As:
Villa Termal Das Caldas De Monchique Hotel Monchique
Villa Termal Das Caldas De Monchique Spa And Resort

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