Didn't stay but went for lunch on Sunday 12th Feb 2012.
Only ones there! (6 of us) Waiter got pre- lunch drinks order wrong. Then he missed a starter for one of our friends. He was adamant she hadn't ordered it which we all know she had! She asked him for a 'soup' dish instead. He offered her consomme which she declined! We then waited over an hour for the 6 mains which were minimal and either overcooked or undercooked.
Altogether very,very disappointing as we had expected so much from this venue following all the hype.
My main of monkfish would hardly have fed a baby and at €27 was hardly cheap. We spend a lot of time in Portugal and have eaten in all levels of restaurants but this has to be one of the most over-rated ever! When my husband paid the bill they said his credit card wouldn't work so he tried another which supposedly didn't work either! They wanted cash only! We used the same card in another restaurant half an hour later for coffee etc and it worked perfectly.
Don't know what's going on there but it isn't good.
Carnegie. Luz, Portugal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We were very disappointed to read your comments on TripAdvisor relating to your lunch on Sunday 12th February 2012 at the Mirandus Restaurant in the Romantik Hotel Vivenda Miranda.
I must sincerely apologise that our food and service did not meet your expectations on this afternoon, but must confess to be surprised, especially on discovering who your waiter was, as to date we have received nothing but praise and compliments on the quality of his attention and service.
With regard to the pre-dinner drink, he did make a genuine mistake by preparing a Gin & Tonic instead of the Campari requested, on discovering this error, he apologised on the spot and offered to replace it immediately with the correct drink. You declined his offer.
Unfortunately, I believe the missing starter was as a result of a language problem, as in Portugal, although many waiters speak good English, it is not always 100% perfect! His order sheet shows that he had taken each order one by one and written this down. The lady that missed ordering her starter, had mentioned the Vol au Vent in discussion but when her time came to order, she only ordered the main course. A genuine misunderstanding we believe.
It is a shame she declined the Consommé, as it is delicious.
We can only apologise for the wait for your main course, as you mentioned you were the only guests at this time. Our kitchen had just re-opened for the afternoon and as all of our ingredients are prepared fresh and from scratch, and in respect and appreciation of your booking, we offered you the choice of ordering from the lunch menu or the larger dinner menu.
Unfortunately, I can’t validate your comments on over- or under-cooked food. All was prepared and cooked according to temperatures as ordered. We were completely unaware of any problem or dissatisfaction with the food, as at the time, nothing was mentioned to our staff and everything was eaten, so of course we assumed everything was fine and you were happy. Had you mentioned something at the time, we would of course taken action to ensure your satisfaction.
We are a fine dining restaurant, and our portion size is of a high standard, it cannot however be compared with the size and quality portions offered in local Portuguese restaurants.
I would ask when you mention the circumstances of the payment problem, that you appreciate the truth of the situation. Yes it is true that your card did not work due to a connection problem, but with three employees behind the front desk I can reliably state that we never blamed your card or asked for cash. In these circumstances, we simply use the old fashioned swipe machine as we do if a power outage occurs.
Sadly, we did not meet your expectations on this occasion and for this I apologise. However, you will see that we have many, many other comments stating the absolute reverse and regularly more than surpass the expectations of guests who would never declare us “a total waste of money!” I would respectfully suggest that we have plenty of proof to the contrary.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.