We booked this hotel as a transfer from a time share in Madeira. Overall the hotel was very good in terms of location and facilities. We were made very welcome on arrival and treated with great hospitality and efficiency. Throughout the stay the attitude of the vast majority of the staff was excellent and any requests or comments were dealt with promptly and with no excuses if something had not been quite right. (This we found to be in contrast with the attitude of staff in British hotels who always have some excuse that "something is not working") The service at the Pool Bar was exemplary and could not be faulted. The room was comfortable and clean and the housekeeping staff were very pleasant. With one exception everyone was very eager to please. We have stayed in Porto Bay hotels before and found the staff to be of a high standard and very helpful. The Falesia was no exception
Three things, which may appear minor to some people, prevent us from giving the Falesia an 'Excellent' rating.
The first was that the hot food at breakfast, particularly the bacon, was often not hot. We took this up on one occasion with the duty restaurant manager who immediately said that if we really wanted it he would get some cooked especially for us. However, we did not take up his offer. The hotel appears to rely on overhead lamps to keep the food warm, rather than bains marie. The quality of the food was good.
Secondly, at breakfast there was only one toaster, which meant on several occasions, a substantial wait to make toast. In addition the heat settings on the toaster did not seem to be consistent and on some days putting the bread through twice resulted in burnt toast while on at least one other occasion I did not get acceptable toast until I had put the bread through 4 times.
The third area was the replenishment of the mini bar in the room. On several occasions tea, coffee and milk were not replaced and on two occasions only two portions of milk were placed in the room. (For two people for one day!) I twice went in search of the person doing the replenishment and was immediately given more supplies and an apology. However, on one of these occasions came the excuse: "There are a lot of rooms to do". I did not reply but thought: 'That's the Hotel's problem, not mine'. On another occasion a phone call to Reception solved the problem within a few minutes.
These comments may seem to be quibbles but the shortcomings are not difficult to solve with some thought for detail and consistency.
Overall we would have to say: "Very good, rather than excellent".
Would we stay there again? YES
Would we recommend it to others? YES
- Official Description (provided by the hotel):
- The hotel stands overlooking Praia da Falesia in the charming town of Olhos de Agua, close to Albufeira in the Algarve. Surrounded by abundant green areas, the hotel enjoys direct access to the sea and the exceptional 8km long beach which is washed by the clear, calm waters of the Algarve sea. After a refreshing drink at the waters edge, a reviving plunge in one of the pools, a trip to the beach, a game of tennis or an invigorating massage, sit back and enjoy one of the Algarves most beautiful views from one of the hotel's restaurants. Make the most of your holidays to relax. ... more less
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- Also Known As:
- Porto Bay Falesia Albufeira, Portugal - Algarve