We stayed there at the beginning of October for seven nights. The hotel and staff were all excellent, nothing was too much trouble for them. As other reviewers have commented the hotel is at the top of a steep hill,if you have mobility problems, I would suggest another one. The weather was great when we were there and we went a day to Albuferia and Villamoura and enjoyed the latter more. All public areas are spotless as with all the other Riu,s we have been in before. We had a lot of Riu points and were able to use them as the hotel is not all inclusive. The price of food and drink are reasonable but still would mount up over the week.
Although, we enjoyed our holiday and enjoyed trying out a Palace, we would look for to a Riu with an all inclusive option in the future.