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“Great Family Holiday” 5 of 5 stars
Review of Pine Cliffs Residence

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Pine Cliffs Residence
5.0 of 5 Hotel   |   Praia de Falesia, Albufeira 8200 909, Portugal   |  
Hotel amenities
Ranked #7 of 162 Hotels in Albufeira
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Family Holiday”
5 of 5 stars Reviewed July 31, 2014

I have no hesitation in giving Pine Cliffs Resort a 5 star review, we had a wonderful family holiday there in July. The apartment was fantastic, the kids club was really well run, there are loads of activities and the customer service is excellent.

We traveled with 3, 6 and 12 year old children. Just a few points that may help people with young families.

1. We initially booked a townhouse but this was not ideal for young kids as there are lots of stairs and most townhouses are not that close to swimming pools. We upgraded to an apartment which was more expensive but definitely worth it.

2. The resort is very large so a pushchair is good for getting around with small children. We hired an adult bike with kids seat for our youngest which may be another option.

3. We did not use the beach as it is quite a long walk with young kids with lots of steps and very hot in July. The beach is fine, just better for older kids.

4. The food and service is excellent but as pointed out by others the restaurants are expensive to eat at every day. Every restaurant we tried just outside the hotel gates was good and a lot cheaper.

5. The children really liked the Kids Club, the staff are very friendly, there are lots of fun activities and there is plenty of shade and water provided for little ones.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, August 6, 2014
Dear Guest,

Thank you for posting on TripAdvisor your feedback about your recently visit to Pine Cliffs Residences.

It is a thrill to read that you had a wonderful family holiday with us and your kind words on the customer service, junior club and the apartment are highly appreciated. We are glad to know that we were able to exceed your expectations

We look forward to welcome you once again in the near future.

Warm Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Manchester
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 26, 2014

We returned for the 3rd year with 2 kids (6&8) first week in June. Stayed in 2 bed apartment halfway between club house and o bar this was cleaned immaculately every day and very spacious with huge terrace on first floor. Kids did not use pirate ship this year but still enjoyed heated pool beach and tennis lessons with Hugo who was fantastic (the irish under age tennis team were there being put through paces. We always take scooters for kids and used the train now and again which has some excellent background tunes.

A special thanks again to the italian just outside the main entrance food great service excellent (half price of pine cliffs).

Food at corda cafe not fully up to scratch again and the wine list is very poor for a high end resort. However Great atmosphere with kids finishing off the day with a football tournament and good atmosphere to mix with other families.

We took b&b deal but you may want to do a mix and match with breakfast in apartment some days fresh bakery in supermarket at exit to resort also full cooking facilities (washer and drier also). The maitre de at the O grill for breakfast was excellent who remembered your name each morning and a really great start to the day with a 6 star breakfast and exquisite fresh orange juice.

We took golf clubs and played the 9 hole course every day and they were relaxed about tee times and my 6 year old coming round with his own clubs and hitting a few balls.

We will definitely be back again next year.

Room Tip: No because we want it next year ! Apartements no further south than o bar
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

We appreciate you taking the time to post details of your recent visit to Pine Cliffs Resort. Let us confess that we are so pleased to see guests return to us year after year and we are very happy that you have enjoyed the facilities, the golf course, the beach, tennis lessons. It is very rewarding to receive such a 5 star rating from you. Thank you so much.

We look forward to welcome you back next year for another unique and indigenous experience.

Warm Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, New Jersey
Top Contributor
103 reviews 103 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed in a 3 bedroom suite a short walk from the pool. Fortunately, our membership in SPG allowed us to have free Wi-Fi. It was great having a kitchen and a washer/dryer in our room. There is also a supermarket and many restaurants just outside the resort entrance. This was our first time to the Algarve and our first time at the resort but it was soon obvious that we were surrounded by other guests that have been returning to this resort year after year. The other guests were also predominantly British which wasn't a bad thing but just a surprise. If we just sat at the pool and looked around, there would be very little to let us know that we were in Portugal. The pool also seemed to be the place to go if you had little ones. There were so many babies, toddlers and young children. It is definitely a resort that caters to children. Speaking of the pool, the service when we were there was pretty non-existent. Most days we saw no one at all but on our last day there suddenly seemed to be better service. The beach is fantastic although if you are staying near the pool, it is a bit of a walk to get there. We only tried one time to order something while sitting at the beach. After ordering ,and seeing no one again after 50 minutes of waiting, we gave up and went to the (very pricey) beach restaurant. Overall, the resort is great and we would highly recommend it to other families.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

Thank you very much for the time taken to share your feedback on TripAdvisor which is greatly appreciated.

We are delighted to learn that you have enjoyed your stay in your first time at our Resort. Thank you for express your feelings about what you have experienced and be sure that your remarks were worth of our best attention and shared with the Management Team.

We hope to have the opportunity to welcome you back to the resort in the future.

Kind regards,

Guest Relations Team
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London
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed with my family in early june and had an amazing time! The place is beautifully decorated and very clean and the staff are always willing to help HOWEVER, the restaurant and wifi prices are extortionate but this is easily resolved by going out to eat, the breakfast is well worth paying for its a lovely buffet and a great way to start your die. We did not do much in terms of activities in the resort and mainly used the pool and beach so I can'y comment on anything else. Overall its a nice comfortable place to stay and have a relaxing trip.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

We would like to thank you for posting your feedback on TripAdvisor and let you know that it is a pleasure to learn that you have enjoyed so much your stay with us.

Thank you for letting us know that it was provided a good service and our associates were able to help you. We are glad to know that you had a relaxed and comfortable stay with us, thank you very much.

Your remarks were shared with the Management Team and we hope that we may welcome you back during your next visit to Portugal.

Kindly,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 20, 2014

We have just returned from a second visit to the Pine Cliff Residences. We had an absolutely enjoyable week and I will definitely be returning. It was lovely to see people from last year and already next year's visit is being discussed. The only negative is 7 days in not enough. The staff are extremely professional and friendly, the apartments are spotless and the weather was glorious. We dined out every night but on the resort. Our favourite was definitely Piri Piri as we enjoyed the food plus the atmosphere. The staff were excellent and very obliging. The buffet restaurents are fine but as I'm on holiday I enjoy being waited on!! As previous people have stated the food is expensive but with two small children we decided not to venture too far. Also we did not hire a car but simply enjoyed time by the various pools. Can't wait to return again!

Room Tip: If you have small children S4 block is convenient for both the hotel in one direction and the Pine C...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

Thank you very much for sharing your recent experience with us on TripAdvisor

It is always a pleasure and rewarding to read comments like yours. We are glad to read that you have enjoyed your second stay with us as well as our Piri Piri Restaurant, which is always one of our guests' favorite.

Thank you very much for your compliments on our associates professionalism and friendliness.

We look forward to welcome you back soon.

Best regards,

Guest Relations Team
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Lisboa, Portugal
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2014

We've stayed here a number of times over the years. I could not recommend the resort more highly.
The facilities are fantastic: Very Good pools and the beach is Very beautiful.
The Pine Cliffs Is Very clean and the staff Very pleasant.
The only think i object to Is the charge for wifi. A five stars resort must offer the wifi to the guests.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 22, 2014
Dear guest,

We´re glad to learn that you have enjoyed so much your stay with us and that you always come back, we are grateful for your loyalty and for your kind words on recommendation.
Thank you very much for your kind compliments on our associates, facilities, cleanliness resort and beach. It is very rewarding to receive such an amazing feedback and learn that our core values were kept over the years.

Your remarks regarding the WI FI charges were promptly shared with the Management Team for their consideration.

Thank you once again for posting your feedback on TripAdvisor and we hope to welcome you back soon.

Best Regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 15, 2014

I travelled with my family 5 adults & 3 children aged 9,7 & 2 & can't speak highly enough about this resort we absolutely loved it. We stayed in a four bedroom Villa with a pool which was lovely & although there are a lot of restaurants around the resort our favourite place to eat was the Beach Club accessed by lift & short walk to a wonderful beach. The staff were so friendly especially Alex(The Great), Andre, Patricia & Valter. The food was equally brilliant as was the location overlooking the beach. The boys loved the Pirates Kids Club where the staff again were so nice. There are supervised children football matches every evening, an Annabel Croft tennis club, nine hole golf course. crazy golf, 2 gyms, a spa etc, etc. We also loved the Mirador Bar which is on top of a cliff with a fantastic view run brilliantly by the lovely manager Philippe. We are already booking now for next year & can't wait to go back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 22, 2014
Dear Guest,

We would like to thank you for choosing our resort for your recent stay and for taking the time to post this review on TripAdvisor.
We are happy and delighted to know that you and your family have enjoyed our facilities, apartments, beach, Porto Pirata, Golf course, Tennis and the Mirador Bar on top of the cliffs. Thank you for your compliments on our associates, it is very rewarding.

Once again, thank you for your review which was highly appreciated!

We look forward to welcome you again next year.

Kindly,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence

Address: Praia de Falesia, Albufeira 8200 909, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#5 Spa Hotel in Albufeira
#7 On the Beach Hotel in Albufeira
#7 Luxury Hotel in Albufeira
#13 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pine Cliffs Residence 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence Albufeira, Portugal - Algarve

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