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“Very large, Very nice family resort” 4 of 5 stars
Review of Pine Cliffs Residence

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Pine Cliffs Residence
5.0 of 5 Hotel   |   Praia de Falesia, Albufeira 8200 909, Portugal   |  
Hotel amenities
Ranked #7 of 162 Hotels in Albufeira
Amsterdam, The Netherlands
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
“Very large, Very nice family resort”
4 of 5 stars Reviewed July 20, 2014

We stayed in a 3 bedroom suite a short walk from the pool. Fortunately, our membership in SPG allowed us to have free Wi-Fi. It was great having a kitchen and a washer/dryer in our room. There is also a supermarket and many restaurants just outside the resort entrance. This was our first time to the Algarve and our first time at the resort but it was soon obvious that we were surrounded by other guests that have been returning to this resort year after year. The other guests were also predominantly British which wasn't a bad thing but just a surprise. If we just sat at the pool and looked around, there would be very little to let us know that we were in Portugal. The pool also seemed to be the place to go if you had little ones. There were so many babies, toddlers and young children. It is definitely a resort that caters to children. Speaking of the pool, the service when we were there was pretty non-existent. Most days we saw no one at all but on our last day there suddenly seemed to be better service. The beach is fantastic although if you are staying near the pool, it is a bit of a walk to get there. We only tried one time to order something while sitting at the beach. After ordering ,and seeing no one again after 50 minutes of waiting, we gave up and went to the (very pricey) beach restaurant. Overall, the resort is great and we would highly recommend it to other families.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

Thank you very much for the time taken to share your feedback on TripAdvisor which is greatly appreciated.

We are delighted to learn that you have enjoyed your stay in your first time at our Resort. Thank you for express your feelings about what you have experienced and be sure that your remarks were worth of our best attention and shared with the Management Team.

We hope to have the opportunity to welcome you back to the resort in the future.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
London
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed with my family in early june and had an amazing time! The place is beautifully decorated and very clean and the staff are always willing to help HOWEVER, the restaurant and wifi prices are extortionate but this is easily resolved by going out to eat, the breakfast is well worth paying for its a lovely buffet and a great way to start your die. We did not do much in terms of activities in the resort and mainly used the pool and beach so I can'y comment on anything else. Overall its a nice comfortable place to stay and have a relaxing trip.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

We would like to thank you for posting your feedback on TripAdvisor and let you know that it is a pleasure to learn that you have enjoyed so much your stay with us.

Thank you for letting us know that it was provided a good service and our associates were able to help you. We are glad to know that you had a relaxed and comfortable stay with us, thank you very much.

Your remarks were shared with the Management Team and we hope that we may welcome you back during your next visit to Portugal.

Kindly,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 20, 2014

We have just returned from a second visit to the Pine Cliff Residences. We had an absolutely enjoyable week and I will definitely be returning. It was lovely to see people from last year and already next year's visit is being discussed. The only negative is 7 days in not enough. The staff are extremely professional and friendly, the apartments are spotless and the weather was glorious. We dined out every night but on the resort. Our favourite was definitely Piri Piri as we enjoyed the food plus the atmosphere. The staff were excellent and very obliging. The buffet restaurents are fine but as I'm on holiday I enjoy being waited on!! As previous people have stated the food is expensive but with two small children we decided not to venture too far. Also we did not hire a car but simply enjoyed time by the various pools. Can't wait to return again!

Room Tip: If you have small children S4 block is convenient for both the hotel in one direction and the Pine C...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 30, 2014
Dear Guest,

Thank you very much for sharing your recent experience with us on TripAdvisor

It is always a pleasure and rewarding to read comments like yours. We are glad to read that you have enjoyed your second stay with us as well as our Piri Piri Restaurant, which is always one of our guests' favorite.

Thank you very much for your compliments on our associates professionalism and friendliness.

We look forward to welcome you back soon.

Best regards,

Guest Relations Team
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Lisboa, Portugal
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2014

We've stayed here a number of times over the years. I could not recommend the resort more highly.
The facilities are fantastic: Very Good pools and the beach is Very beautiful.
The Pine Cliffs Is Very clean and the staff Very pleasant.
The only think i object to Is the charge for wifi. A five stars resort must offer the wifi to the guests.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 22, 2014
Dear guest,

We´re glad to learn that you have enjoyed so much your stay with us and that you always come back, we are grateful for your loyalty and for your kind words on recommendation.
Thank you very much for your kind compliments on our associates, facilities, cleanliness resort and beach. It is very rewarding to receive such an amazing feedback and learn that our core values were kept over the years.

Your remarks regarding the WI FI charges were promptly shared with the Management Team for their consideration.

Thank you once again for posting your feedback on TripAdvisor and we hope to welcome you back soon.

Best Regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 15, 2014

I travelled with my family 5 adults & 3 children aged 9,7 & 2 & can't speak highly enough about this resort we absolutely loved it. We stayed in a four bedroom Villa with a pool which was lovely & although there are a lot of restaurants around the resort our favourite place to eat was the Beach Club accessed by lift & short walk to a wonderful beach. The staff were so friendly especially Alex(The Great), Andre, Patricia & Valter. The food was equally brilliant as was the location overlooking the beach. The boys loved the Pirates Kids Club where the staff again were so nice. There are supervised children football matches every evening, an Annabel Croft tennis club, nine hole golf course. crazy golf, 2 gyms, a spa etc, etc. We also loved the Mirador Bar which is on top of a cliff with a fantastic view run brilliantly by the lovely manager Philippe. We are already booking now for next year & can't wait to go back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 22, 2014
Dear Guest,

We would like to thank you for choosing our resort for your recent stay and for taking the time to post this review on TripAdvisor.
We are happy and delighted to know that you and your family have enjoyed our facilities, apartments, beach, Porto Pirata, Golf course, Tennis and the Mirador Bar on top of the cliffs. Thank you for your compliments on our associates, it is very rewarding.

Once again, thank you for your review which was highly appreciated!

We look forward to welcome you again next year.

Kindly,

Guest Relations Team
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Epsom, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 13, 2014

This my third year on the trot at the resort and they gave us our requested room as per last year. Resort still outstanding. My only gripe is as per last year ie the WIFI. 1) it is very expensive 2) I paid for 3 connections ( the max per apartment ) but as I have mobiles phones, tablets and laptops that number greater than 3 I need to switch between devices. However it is impossible to logout and even if you switch one of the logged in devices off it still stays logged in until it times out some 2 hrs later. Very annoying especially given the cost of 18 euros a day. Please sort out the wifi I travel the world and never have this problem in any other hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, July 22, 2014
Dear Guest,

Thank you very much for your kind words regarding our Resort and for taking the time to share your experience. All feedback is greatly appreciated as it allows us to monitor the level of our service. We regret to learn that Wi Fi procedure on the rooms have not met your expectations due to the issues you raise in your review. Please be assure that your remarks were worth of our best attention and promptly shared with the Management Team for their consideration.

We hope to welcome you back again for a memorable stay at our Resort.

Best Regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed at the Sheraton Pine Cliffs Residence in June 2013, sorry for the late review.

We were a party of 4 adults and we had a 2 bedroom Pine Cliffs Residence with Garden Access, which we paid a little extra for. This enabled us to walk straight out of our apartment right into the grounds of the resort. If you are travelling with children it is well worth the extra as they can just walk out and play on the grass while you keep an eye on them from the terrace.

The Resort itself is very large with several different sections. There is the main Sheraton Hotel near the entrance and from where you have to access the beach, The Residence where we stayed, Golf Suites and the Townhouses. From what we saw we were glad we chose The Residence over the Golf Suites and Townhouses.

I would highly recommend that you higher a car if staying here. From The Residence to the main gate was about a 15 minute walk. Parking was free. If you do not have a car then I would recommend staying on a half board basis. The on site shop is very expensive. There is a very good supermarket at the main entrance of the hotel.

The apartment was of the highest standard, with all the mod cons including washing machine, dishwasher, cooker ,Satellite TV with a good selection of English channels. The unit had 1 very large master bedroom with a huge on-suite bathroom. The second twin bedroom was of a good size with a decent bathroom opposite the bedroom. I felt we got a lot of space for the money we paid.

One slight downside to the unit was that we only had 2 sun beds. Having a garden access suite meant we wanted to lounge about near to our apartment. We were four adults but two of us had to sit on normal chairs while the other two laid out in the sun. We did bring this to the attention of the hotel but was advised all units had sun beds allocated this way and there was nothing they could do. The Residence was half empty so we didn't understand why we couldn't just borrow some loungers from the apartment next door. This could easily be addressed by the hotel to make future stays a little be more pleasant.

The resort has several pools, but staying in The Residence we mainly used the pool located there. It’s a beautiful pool area with very comfy beds by The Residence restaurant. This is a very family orientated resort, so even in the middle of June it did have quite a few kids running around. We did feel considering there is a lot of land within the grounds that it would be nice if they could build a small adults only area, perhaps with a Jacuzzi or something. We also used the pool 5 minutes walk from the Residence at the Golf Suites. This pool was heated, so was very popular with people who had toddlers.

We stayed on a half board basis which allowed us breakfast and evening meal. The food was of a satisfactory standard. We enjoyed the main buffet at The Residence most evenings, the staff who worked there were excellent. We also tried several of the al le carte establishments which were all good. If staying on HB you get a credit of €35 to use in the al le carte restaurants and this general got you a 3 course meal. I was slightly disappointed in the buffet at the main Sheraton Hotel, they seemed to run out of food.

As we had the car we explored the local area and found some really nice places to have lunch. I would highly recommend Hugo’s, this is located about a 5 minute walk from the main entrance of Pine Cliffs.

All in all I would recommend this hotel, especially to families, golfers or people who just want to chill out for a week. We will be coming back. Comparing this resort to other places we have stayed I felt we got a lot for our money.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Gerente de relações com clientes at Pine Cliffs Residence, responded to this review, July 28, 2014
Dear Guest,

We are grateful for your recommendation on TripAdvisor as well as on your detailed description of the Resort and experience.

Thank you very much for your comments and remarks which were worth of our best attention and were highly appreciated.

We look forward to welcome you again in the future where an indigenous and unique experiences are waiting for you.

Warm regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence

Address: Praia de Falesia, Albufeira 8200 909, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#5 Spa Hotel in Albufeira
#7 On the Beach Hotel in Albufeira
#7 Luxury Hotel in Albufeira
#13 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pine Cliffs Residence 5*
Number of rooms: 154
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence Albufeira, Portugal - Algarve

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