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“Grand and spacious high quality furnishings / appliances / outdoor space” 5 of 5 stars
Review of Pine Cliffs Residence

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Pine Cliffs Residence
5.0 of 5 Hotel   |   Praia de Falesia, Albufeira 8200 909, Portugal   |  
Hotel amenities
Ranked #8 of 162 Hotels in Albufeira
New York City, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Grand and spacious high quality furnishings / appliances / outdoor space”
5 of 5 stars Reviewed October 12, 2013

The facility is new and well constructed. There are many buildings and it takes a bit of figuring out to get the lay of the land. I initially thought being on the golf course would be a negative, but it turned out to be nice to have the open view that the greens provided. Breakfast is presented nicely and you can eat on platforms over the pool area. A 15 minute walk gets you to a nice market for food although there is a better one a few blocks down. We enjoyed buying fresh fish and cooking ourselves instead of trying to find a good restaurant. This is a touristy area and the ability to have a unit with a full kitchen / laundry was luxurious.

Room Tip: I think that some of the older units do not have laundry because we saw some folks drying clothes on...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, October 19, 2013
Dear Guest,

We are happy to learn that you have had a most enjoyable stay at Pine Cliffs Residence and that the facilities of the accommodation met your expectations. The self-catering units have a great location always with garden providing relaxation and open space to our guests.

Your comments regarding breakfast and room facilities on Tripadvisor are much appreciated.

We look forward to welcome you back to Pine Cliffs Residences.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Alvor, Portugal
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 1, 2013

I went with my wife for a 2 days rest. We booked it on-line so we didn't have clear that this was not what we wanted for a 2 days stay. We were placed in a huge villa, that was nice but not clearly sized for a couple. Had 4 divisions and we didn't need this.
So this is not definitely a place for a couple to go. It might be good for a big family but still i think better options can be found in Algarve.
Very over priced on food and drinks. The Villas don't have a TV on the rooms, only on the sitting room.
The place is a bit old fashion.
Staff is nice and friendly.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, October 15, 2013
Dear Guest,

Thank you for choosing Pine Cliffs Resort for your short break and we regret to learn that the accommodation chosen was not up to your expectations.

In the Resort you may book different types of accommodation according to the number of people and the purpose of the holiday. It will be our pleasure to welcome you again to our property and please consider our Reservations Specialists at your service in order to suggest the most suitable accommodation option.

Kindest Regards,

Guest Relations Team
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Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2013

We are a family of four who have just returned from a fantastic holiday at the Residence. We have a two year old son and one year old daughter. The resort is extremely family friendly and well suited for those with a young family. There is a heated pool, great shaded children's play area and shuttle/train to take you around the resort which my son loved.
We stayed in a two bed suite which was home from home. Our suite was on the ground floor allowing us to use a large garden over looking the pool at S block which i would recommend. It had all that we needed and the staff were very pleased to help when asked. Restaurants were expensive but the food good quality.
I would definitely go back.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, October 2, 2013
Dear Guest,

Thank you for your kind words about our Resort facilities
and the service provided and we are pleased to understand that the
Pine Cliff Residence Suite unit fully met your expectations.
It is always gratifying to receive such praise and we are happy to
learn how much you have enjoyed your recent stay with us. Thank
You for letting us know how impressed you were with the Resort
grounds, swimming pools, bars and Restaurants.

It will be a pleasure to welcome you and your family back to our
resort.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 28, 2013

This resort is just pure relaxation. great range of activities, the beach was so relaxing and the location of the hotel was spot on between Vilamora and Albufiera (2 of the best spots for tourists).

The staff was super helpful and super super friendly.

one thing which isn't so bad was there are may kids in this resort and is a family type of resort.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, October 2, 2013
Dear Guest,

We are very happy that you have chosen our resort for your vacation and we are pleased to learn how much you have enjoyed your stay with us. Your compliments on the resort facilities, associates and services are much appreciated and we are thankful for the time you took to share your feedback with us.

We are looking forward to your return to our property.

Kind regards,
Guest Relations Team
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UK
1 review
5 of 5 stars Reviewed September 15, 2013

I stayed in the residences, they were amazing. Exceptionally well equipped to a high standard, comfortable, very very clean and best of all peaceful and relaxing. The staff went out of their way to help, were friendly and very amenable. The resort location and local facilities mean that even without a car, there is no issue with shopping for groceries. There are two supermarkets on the opposite side of the road, stocked to cater for locals and tourists . . . If you have a fussy eater, you can easily source UK brands that they will recognise. There is also a mini market on site but be aware, its more expensive. Would I return - you bet ! Walking through the surf as the sun rises, the heavenly aroma of pine, lavender, eucalyptus and other herbs when you step onto your balcony each morning and after a rain shower, blissfully relaxing and not to be missed.

Room Tip: If you are looking for peace and quiet, choose the residences. If you want fast access to the beach...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, September 18, 2013
Dear Guest,

We were delighted to read your kind comments about your stay at Pine Cliffs Residence and we are happy to learn that the Residence Suite fully met your expectations.
Customer care is amongst our highest priorities and your feedback is really important to us, as it motivates us to continue to improve our services.

We look forward for your next visit to our Resort.

Best Regards,

Guest Relation Team
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 10, 2013

Travelled as a family with 2 kids of 6 & 4. This is our second visit as the Residences and Grounds are spacious and beautifully kept plus it's so useful to have the option of preparing your own food especially with young kids.
My main problem with this place is that it coasts on the fact that it has great facilities and whilst many of the waiting staff are charming and helpful the overall permeating ethos is graceless and money grabbing:
On our first stay, I checked my kids in to 5 mornings at the kids club and after one session they decided they didn't want to go back, I cancelled all the sessions in person when I picked them up. However, I was still charged for one session which I didn't realise til I had left. When I rang up and disputed this, I was told they had checked with the kids club who insisted I had not cancelled all the sessions(!) and from that moment on failed to return my calls. However, I still went back, there are problems with service when the Residences are at full capacity, reception staff are particularly unhelpful and sometimes misleading, food is at best fine but not outstanding. The half board buffet at 40€ a head is appalling value - unimaginative and sub-standard, especially when you consider that had one paid for it in advance and then chose to eat in an a la carte restaurant you would only receive 37€ towards the cost of that meal- who worked out the maths of that?
My departure flight was late so I asked for a late check out, by now the hotel was far from full and In any other 5* establishment would have been granted, here I was treated as an inconvenience, told 'maybe', then 'no', then 'yes'. The last 2 responses given within the space of 10 minutes strongly suggesting there were in fact no new guests checking into my room and I was charged 15€ per hour for each hour beyond 11am whilst my friends who checked out at 1pm were not charged anything extra. Inconsistent and unprofessional, to say the least.
One feels they don't really care about returning guests as there will always be a fresh batch of parents grateful for the serviced appts in hotel grounds with kid club vibe. Would I go back? Not if I could help it.

Stayed September 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, September 18, 2013
Dear Guest,

Thank you for your preference for Pine Cliffs Residence and having had the time to share your experience through Tripadvisor.

We regret to learn that we haven’t fully met your expectations with some of the services provided at the children Porto Pirata and at Casa Pine Cliffs reception.

Your comments are worth of our best attention and please accept our sincerest apologies for any inconvenience caused. We would like to invite you to contact us through 00199.algarveguestrelations@luxurycollection.com, should you wish to address any subject in particular.

We truly hope you grant us another opportunity to welcome you back to our Hotel and Resort and make your next stay memorable.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 10, 2013

we had booked a table for 6 people at this restaurant
however when we arrived we were given a very cool reception and told that they did not take bookings and that they did not have any table available, EVEN THOUGH WE HAD BOOKED BY PHONE 2 DAYS BEFORE.
we were extremely disappointed, this was booked to celebrate a very special occasion and our evening was completely ruined
if this was the last restaurant left in portugal I would never go back especially as there was no offer to try and help us the staff were rude and really could care less.
we had also 2 small children with us and for then it was upsetting.
PEOPLE BE WARNED EAT SOMEWHERE ELSE.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Residence, responded to this review, September 18, 2013
Dear Guest,

We regret to know about your disappointment with our Piri Piri restaurant. Kindly note that this restaurant does not require bookings, being on a first come, first served basis to better welcome visitors and our guests.

It is one of our most pleasant venues and with great comments from visitors and guests; in the meantime, our Food & Beverage department was informed and will review your comments.

We do hope you grant us the opportunity to have your visit again in one of our many restaurants in order to have a different experience that you deserve and we normally provide to our guests.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pine Cliffs Residence

Address: Praia de Falesia, Albufeira 8200 909, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Albufeira
#5 Spa Hotel in Albufeira
#7 Luxury Hotel in Albufeira
#7 On the Beach Hotel in Albufeira
#13 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pine Cliffs Residence 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Pine Cliffs Residence Hotel Albufeira
Pine Cliffs Residence Albufeira, Portugal - Algarve

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