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“Good holiday but not without hiccups” 4 of 5 stars
Review of Grande Real Santa Eulalia Resort & Hotel Spa

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Grande Real Santa Eulalia Resort & Hotel Spa
5.0 of 5 Resort   |   Praia de Santa Eulalia, PO Box 2445, Albufeira 8200-916, Portugal   |  
Hotel amenities
Ranked #20 of 163 Hotels in Albufeira
Certificate of Excellence 2014
Harrow, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
“Good holiday but not without hiccups”
4 of 5 stars Reviewed July 22, 2014

Was here for 7 nights in May 2014. It didn't start off well as the front desk didn't look very organised and it took me quite a while to check in (there was no one in front of me in the queue). I stayed in the apartment and this was well equipped and clean. The wifi stopped working on day 2 of the trip and never worked again. The stay was good up until the last night when the smell of sewage overtook the apartment and we had to change apartments. On the final day, an hour before we were going to check out, the hot water stopped working just when we were about to take a shower. The hotel staff at reception didn't seem to care about the inconvenience this was causing (my 15 month old daughter with me). To cut a long story short, I was fuming with the hotel. However the manager was apologetic and compensated me for the inconvenience caused. All in all, it is a good hotel as long as nothing goes wrong.

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, August 5, 2014
Dear Guest,

We are happy that you have had a thoroughly enjoyable stay with us!

However, we were surprised that the staff was a negative point for you, since this is always a positive point out by customers of all Real Hotels Group. At our hotel we have the main concern of be friendly and be totally available to our guests. We will share your comment with the department head.

The situations pointed by you are a set of observations that happen exceptionally, to which none Hotel can escape due to its operation and daily use.

We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions.

We wait for a new visit to Grande Real Santa Eulália Hotel & SPA in order to prove the quality of our team and hotel services.

Kind regards,
Jorge Teixeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
Miami
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 21, 2014

The hotel is really a great resort with MANY families. The front desk team are all young and were all helpful. Would like to call out Guyro (Jerome) , really went out of his way to provide us with recommendations for restaurants, and took the time to find us our special Dolphin Cave tour on the Black runner. A totally amazing experience .

We ate at the buffet each morning and they offered a nice selection with typical European buffet dishes coupled with, fruits,breads and pastries, cheeses meats etc .They will also make custom omelets. However, I will also note that they only have 1 person cooking these for all the guests they need to serve during breakfast. They should have 2 there's way too long a wait.
We at lunch and had snacks/wine down near the beach restaurant. Great staff, very friendly, foo was great and all spoke english. Try their Gelato for dessert!!
One day we ate at the pool and again, they have one guy cooking burgers on a stove top with 1 grill, 1 burger at a time for all those guests at the pool. My recommendation, get barbecue going and then you can sell burgers!
Each day we had cocktails outside off the main lobby, the bar staff were all super friendly and accommodating.
The room was really large, very bright, good lighting in the bathroom. The only 2 things I would add is get new pillows, and they should offer better blow dryers. (or lesson learned I need to start traveling with my own!)
The housekeeping staff does a great job , room very clean, with plenty of towels.

The beach at the hotel is beautiful and found its really crowded in the morning until about 1 then gets quiet. Loads of people. They rent beach chairs for 5 Euro and if you want an umbrella its additional, even after 5PM. But you can also lay on the beach with beach towels which is also very nice. Hotel provides these.

They offer wifi but it didn't work very well in the room so we ended up in the lobby many times to get online.

Took taxis into both new and old town each night as the hotel is not close to anything, As many have mentioned they have a shuttle but it stops early. A couple of nights we used Suzanne and her husband they have a taxi service and always seem to be nearby the resort with no waiting, I booked them to take us back to the train and they are totally reliable.
All in all a great 4 nights of relaxation and would recommend this property.

Room Tip: Get a seaview room and request 2 or 3rd floor
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, July 28, 2014
Dear Guest,

Thank you for the positive feedback about our hotel.

It’s very special to us see that you had a special experience, thank you about the compliments regarding our staff.

Regarding your comments about the wi-fi connection, we will share your opinion with the departments heads in order to solve these problems immediately.

We hope or an opportunity to welcome you again, at Grande Real Santa Eulália Hotel & SPA.

Kind Regards,
Jorge Teixeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Having just returned from the Grande Real Santa Eulalia with my wife, daughter, son-in-law and 2 grandchildren aged 8 months and 4 years, I have to say how impressed I was with the whole experience. We had 2 resort suites with their own patio area which were spotlessly clean and well maintained. The pool area for our part of the complex had plenty of sunbeds at any time of the day and was very spacious. There was never any need to reserve a bed, there were always some available. We had half board and the food and service were excellent. High chairs were quickly provided when needed. Staff were very efficient and polite and our luggage and ourselves were transferred on arrival and departure by golf buggy (our 4 year old grandson especially enjoyed this). The hotel also provided a free bus service throughout the day to Albufeira. There was easy access to the beach from the hotel grounds. I would definitely return to this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2014

Have just returned from a short break at this hotel. It is more 4 star than 5 star. Breakfast was nice enough but chaotic with so many people needing to be fed. The issue for me was the pool and sun beds. They stated in the literature that sun loungers cannot be reserved and that towels will be removed if left longer than 30 minutes. This did not happen. Everyday I had to get to breakfast as early as possible and eat breakfast quickly to get try to find a lounger without a towel. Once in situ I observed that most of the unoccupied loungers with towels remained unoccupied for well over an hour. In some cases 2 hours. Some parents had babies in pools they stated were for older children/adults and although they stated ball games were not allowed a blind eye was turned to such games. My view is you either have these policies and enforce them, or don't bother. The pools in the main hotel are tiny and you are packed like sardines, not really 5 star luxury compared to other 5 star hotels I have visited. You can always walk down to the beach, but that's not really what you pay for with a five star hotel. The resort is lovely and clean, everyone is friendly and helpful and the ladies cleaning the rooms do an excellent job. All staff serving breakfast and in the bar/reception very pleasant. This hotel would be great when under occupied or perhaps in early season.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, July 28, 2014
Dear Guest,

We were surprised that you was not satisfied with the quality of the service, since the feedback we receive is usually extremely positive with many guests praising our hotel and we regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We will share your comment with our team in order to improve our service.

We assure that our main concern is offer great experiences to our guests. Those are a set of observations that happen exceptionally, to which none Hotel can escape due to its operation and daily use.

Thank you for your review.

We hope for a new visit to our hotel, the Grande Real Santa Eulália Hotel & SPA.

Kind regards,
Jorge Teixeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 11, 2014

We have just returned from here having had a really lovely family holiday. The hotel is in a beautiful location and has super views over the beach. The public areas are all beautiful. We had a hotel suite with sea views which was perfect for a family of 4. Had our children been older though, the sofa bed would not have been suitable. Breakfast was plentiful with a wide choice of food. The hotel was clean and out rooms were well looked after. The beds are very hard and even with a mattress topper we didn't notice much difference but it wasn't a huge issue for us. The pool area is a bit tired looking and the wooden deck could do with some attention but nothing that would spoil your holiday. The pools are quite small and the largest of the pools was almost always empty as it was so cold! Even in June/July it could have done with a little bit of heating. The kids club was fabulous and our children enjoyed an hour or so there most days. The staff are friendly and helpful throughout the hotel. It is probably not truly a 5 stat hotel but it is certainly an excellent 4 and we would definitely return. We ate out most nights in either Albufeira old town or Villamoura but the couple nights we stayed in the food was also very good although I think would become repetitive after a few nights. The gym doesn't open until 9am and the kids club is 10am. There is a little quirky thing with the towels that you are issued a card that can be 'redeemed' for 1 towel a day but the kiosk doesn't open until 10am. We would definitely return for another holiday.

Room Tip: Sea view room definitely worth it.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, July 28, 2014
Dear Guest,

Thank you for the comment and opinion.

We are very happy that you had a enjoyable experience with us.

Thank you for the compliments regarding our staff and our location.

We regret that you don’t agree with our rating. We assure you that our hotel respect all the requirements to be classified as a 5 star hotel.

We hope to be able to welcome you again to Grande Real Santa Eulália Hotel & SPA.

Kind Regards,
Jorge Teixeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 10, 2014

Definitely not 5* hotel. Lots of good things and some bad, but do NOT expect 5*.

Good things:

-Room well equipped with lovely balcony over looking pool (self catering apartment although we were half board, but we appreciated the space).
-Swimming pool area good. Always able to get a lounger. There are a number of satellite pools around the resort which is great as it means you're always close to a pool.
-Free bus into Albufeira old and new towns.
-Appreciated the free indoor baby play area.
-Staff very child friendly. Often random staff passers-by engaged my little boy which I appreciated.
-I know this is pretty basic but the chamber maid was great. Really gave the place a good going over every day and was tolerant of us when we kept being in when she was trying to clean!
-Free/good wifi.

Bad things

-Food (a big deal). Consistently grey, unappetising and not much taste. Very mediocre. Breakfast was fine, but dinner was consistently "meh"! The plates of food at buffet had an attempt at being well presented (i.e. a border of lemon halves to make it look decent, if a little 80s) but the actual taste of the food was very bland. Interestingly there were marketing images placed around the hotel of gorgeous looking food that I would have loved to have tucked into; shame about the reality.
-80s decor.
-I was disappointed with the star rating. We deliberately chose this place due to its high star rating and paid more than other deals out there, but it's a 3 star...maybe 4. I find it hard to articulate all the multiplicity of reasons it's only 3/4, but suffice to say definitely do NOT expect 5*.

This hotel is totally fine if you're expecting 3/4 stars, but not if you're paying extra looking for something close to 5*.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_Real_Alg, Gerente at Grande Real Santa Eulalia Resort & Hotel Spa, responded to this review, July 28, 2014
Dear Guest,

We are happy that you enjoyed your stay with us.

Usually, our guests mention the quality of the food like an extreme positive point thanks to the quality and the variety presented so we regret that you didn’t feel the same.

We will inform our F&B team in order to evaluate your comment. We assure you that our team makes all the efforts to provide a selection of food suit to all preferences and tastes.

Unfortunately, you seem do not agree with our rating. We assure you that our hotel respect all the requirements needed to be a 5 star hotel.

We expect an opportunity to serve you again, in the next stay in Portugal to prove you the quality.

Kind regards,
Jorge Teixeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

this is our 8th year staying at this hotel and it is still fantastic. brilliant staff, brilliant kids club, lots of pools to choose from, and great beach.
everything is also very clean and the hotel housekeeping is the best we have known anywhere.
but it really is some of the fantastic staff who make it so special-Philip and Mario in the restaurant, Carla at pool bar and john and Antonio in the kids club. they go the extra mile to ensure every guest has the best possible time
we shall return there again next year

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grande Real Santa Eulalia Resort & Hotel Spa

Address: Praia de Santa Eulalia, PO Box 2445, Albufeira 8200-916, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Albufeira
#9 Family Hotel in Albufeira
#10 Romantic Hotel in Albufeira
#11 Spa Hotel in Albufeira
#17 Luxury Hotel in Albufeira
#17 On the Beach Hotel in Albufeira
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grande Real Santa Eulalia Resort & Hotel Spa 5*
Number of rooms: 344
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Also Known As:
Grande Real Santa Eulalia Resort And Hotel Spa
Grande Real Santa Eulalia Hotel Albufeira
Santa Eulalia Portugal
Grande Real Santa Eulalia Resort & Hotel Spa Albufeira, Portugal - Algarve

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