Booked this week long all inclusive break with Mercury holidays [See separate review} Start with the good points. Entrance and hallways nice and clean,Room very good with balcony overlooking another hotel, Staff [I counted 6] ok but some have an attitude problem. Now the bad, Wine red and white was undrinkable and were rarely touched by any guests when we were there. Food very poor quality when it was there. Hygiene in the dining room [see photo]. Furniture in the bar [see photo]. No breakfast juice for 3 days running. Arrived Tues 29th OCT and towels were 1st changed on 4th NOV, the day before we left. Saturday 2nd November breakfast descended into complete farce when we arrived down to the restaurant at 9;10 to be met by approx 20 people milling around the servery waiting for food etc. There was none of the following bread,croissants,rolls,cutlery,glasses.cups.saucers,plates,milk,cereal,breakfast juice of any kind,4 sausages and a spoonful of beans were all that remained. After waiting 15 mins and asking the 1 member of staff who dared to come out and replied to all questions saying "Do not know" I went up to reception to complain.Receptionist told me they had a problem with 1 member of staff not coming in that day and I should be patient. I replied that I and others had been patient for 15 plus minutes and asked for something to be done. To her credit she came down to the restaurant and started to put things right. I have since E-mailed Mercury Direct with this information and to date have had no reply,indeed I never saw or heard from anyone connected to Mercury Direct during the whole of the holiday. Fend for yourself must be their motto.Can only say it would be better to go self-catering in this hotel as all inclusive is just not value for money. Cheap but not cheerful holiday. Good location with tourist road train nearby 4 euro for all day travel,excellent value. Large supermarket 5 mins walk away with taxi rank outside.Please be aware that all the above is written without prejudice.
- Also Known As:
- Luna Varandas De Albufeira Hotel Albufeira
- Luna Varandas De Albufeira Hotel
- Varandas De Hotel Albufeira
- Albufeira Varandas De Hotel
- Varandas De Albufeira Portugal - Algarve
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