We booked our room direct with owners son first by phone then sent email confirming a 3 week stay from the 1st - 20th sept 2011. When we arrived they did not have our booking but they got us a room, I had booked a double room for my partner and I who had stayed there many years ago. When took to the room I was really upset, it was a twin not double and really grubby we had just handed over €840 for the stay. So I went down and told her that the room was not what we had booked and asked if she would sort something else her english was not good either which is why her son takes the bookings. She found us another room but this had to be cleaned first. While we waited down stairs she called me to the phone to talk to her son who then told me that they were closing the hotel on the 13th of sept for refurbishment, by now I was starting to get angry so I gave the phone to my boyfriend the son told him that we could have the room for the 13 nights so we would have to find somewhere else for the rest of our holiday Well after seeing the state of the place I wanted to leave we know Albufeira well go about 5 times a year and have friends that own sports bar on the strip so I knew we would find something else. So we asked him if we could stay 4 nights till we find some where else he then said no 1 night or 13. Now really pissed of I said 1 we had our money back paid for 1 and went out to see our friends. They sorted us with an apartment that day but as we had paid for that night and left our cases in the room as it was raining when we arrived that morning we said we would move in the following morning. We went back that tea time to get ready to go out for dinner when we walked through to reception the owner didn't even ask if we had found anywhere to stay even though it was there fault for taking our 3 week booking in the first place, they didn't even offer to call anyone that morning to get us somewhere to stay just said we could look on internet at €1.50 a go. Anyway the room was dirty bath had scum in it and round the edges the balcony was loose and sheets were stained so in the end we had lucky escape. Left early the following morning didn't fancy the free breakfast after seeing rooms. Oh and surly enough the 13th arrived and the building was being virtually knocked down there was crains, skips the lot, best thing for it we think. Maybe it will be nice next year but needs to be run better new owners wouldn't go a miss! Its a good job we weren't strangers to Albufeira or we would have been stuck.
- Also Known As:
- Residencial Pifaro Albufeira, Portugal - Algarve
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