My boyfriend and I stayed at the Auramar hotel this August from the 20th-30th, and we were quite frankly horrified with what we had paid for. The holiday cost us around £850 p/p, having picked the Auramar hotel due to it's all inclusive package, short transfer from Faro airport and close walk from the beach.
Upon arrival, we were taken down to our room by one of the members of reception, little did we know, we were going to be on the ground floor. We had booked a room on the middle floor with a sea-view. What did we get? A room on the ground floor where you couldn't open the curtains during the day without having your room stared into by people from the smaller swimming pool. The balcony was level with the people outside so you couldn't get changed in there without the curtains shut. We took this up with the man who escorted us to our room, and he told us to shut the curtains....
We also found hairs in our bed, hairs on the bathroom floor, a bath that had turned yellow. Oh, and not to mention that the shower curtains didn't contain ANY water. After a 10 minute shower, the bathroom was flooded. And to top off our first impressions of the room, we had asked for a double bed, which in Auramar terms meant 'pushing two beds together and throwing a blanket over them'. We also brought this up with the gentleman and he told us that the Auramar hotel don't do double beds -- even though it was one of our booking requirements that we had to choose in the first place?
My boyfriend ended up asking to speak to a member of management because the room was NOT what we paid for. The reception told him that the manager would be out in a 'moment', but he decided to stroll out of his office after my boyfriend had been sat there for half an hour in the lobby. After a lot of arguing with the manager and reception staff, they eventually said that we could have our room changed the next day.. even though the blonde lady (who was ALWAYS rude, might I add) at reception claimed 'they had no more rooms'.
The room we were moved to was in block A, level 3 - more like what we initially asked for. The room was still incredibly dated, with two single beds pushed together, but this time we had a SEA view (hoorah!) and no dust or hairs scattered over our bed or bathroom area.
But just as you might think all's well - nope. A few days into staying in this room - our water was cut off. We then had a man burst into our room to 'fix problem'.. with little understanding of what was going on, he shortly left the room and half an hour later, we switched the taps on to the lovely sight of yellow water pouring out of them.
The hotel really isn't for couples, and certainly isn't a 'romantic' destination. We ended up binning our all inclusive wrist bands after seeing the food that looked like school dinners being served in the evening, and after receiving a Pina Colada that came from a machine. All of the all inclusive drinks were served in plastic cups... and the soft drinks were from 'value' bottles that had been sat, opened, in the bar for days.
The one plus-side to this hotel is that it was situated very near to the beach, Old Town and The Strip, so we made the holiday what we wanted by spending as little time in the hotel as possible -- if you visit Old Town, we would recommend visiting 'Buddy's restaurant' -- Ronnie was the staff member that drew us in! We had a great laugh in there and the staff made you feel right at home. I'd also recommend Senhor Frog's pizza restaurant in the strip, they do great food and you can always walk back to the hotel with it if you don't fancy the Auramar all inclusive food!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.