We - 2 adults and a 2 year old stayed in the Sheraton early May 2006.To be honest we think it's overrated.Bad points..in no particular order..Basic rooms- we stayed in a junior suite which was 2 interconnecting rooms(good for a 2yo),but they were both tiny (occupying the same space of a standard room),the furniture and fittings are pretty tired- for instance the bathroom reminded me of a Travelodge. The kids facilities were okay - nothing special-and the girls in the creche all looked bored and disinterested - so we didnt deposit our 2yo.The food is average - mostly overcooked and certainly not very interesting,and the restaurants are mostly at basement level -so they are dark and provide absolutely no atmosphere.The oddest thing was that we were told that we had to wear swimming caps(?!) for the indoor pool and they would be happy to sell us some.Needless to say we declined.
On the plus side - the beach is superb,with a good cafe and we spent most of our time paddling down there.But parents with toddlers beware that there is a fairly long treck down a wooden bridge to the beach.Plus the evening bar on the cliffs is a perfect way to watch the sunset.
In summary - not bad,but not great.

My family and I stayed at the Sheraton during the past easter holiday. Eventhough the hotel was quite full 6 of the 8 restaurants were open which was fine, and the food and service were great. We had a duplex suite with a beautiful view. Meal times were a little full but service was still ok. The view alone makes it worth every penny. The hotel has a great pool area, and an indoor pool and beautiful gardens. The beach, which you can reach after an elevator and some stairs (the hotel is up on a cliff) is beautiful. Like all luxury hotels certain things like internet and other additional serives can be pricy, but then again your paying for the setting. I would stay there again.

On arriving we were pretty much ignored until after we had struggled in with our cases. We felt like just a number to the staff and were extremely dissapointed to find that a hotel we had specifically booked for its selection of 8 restaurants only had one open for our use. Evening meals were average and on one eveing we were unable to get in to eat at all due to over bookings so had to have room service (which generally turned up with things wrong). Lunch time food was pretty poor and way off 5 star standard.

The junior suite was quite small compared to the nearby Sao Rafael Suite hotel which knocks the Sheraton for six for style and service.

having said all that.. we filled in the customer service form that was e-mailed to us and were very pleased to receive a full refund for all our food and drink (600+ euros) and a free 3 night stay in a suite to take when we liked. They do care about service after all!

We rented a villa to give my 81 year old Mum a "holiday of a lifetime" as she and my dad had spent many happy weeks at the Sheraton. I agree with the previous reviewer about the staff, they are all excellent (although perhaps one young lady working in a golf related environment could do with a little more training on how to impart correct information about tee time availability!).

The resort is indeed beautiful and well laid out and the quality of the food above average.

However, we did have a problem with the prices - we stopped for a coffee on the way to the beach and were charged E24 for six small drinks, then on the beach we were charged E56 for six soft drinks and five ice creams. £40! Nice as the surroundings were we felt this was over the top so after that we stayed in our villa with pool and went to the Alisuper over the road for drinks as the previous reviewer suggested.

We were also not terribly impressed with the fact that almost everything cost (a lot) extra (although the excellent gym was free to use and the spa treatments are good value). A wash and blow dry at E28 (£20) was a bit steep. The tennis was also expensive and even breakfast discounted at 25% was still E15 each (£11). We expected, for example, a free round of golf for four or a similar gesture. We felt that the discounts offered were derisable given the amount we spent on the villa (a twilight round was E32.50 each for nine holes!). We did enjoy the round though, course quite tame and forgiving and great for high handicappers. Greens hold well.

The kids activities that my 9 year old grandson took part in (at extra cost) were well organised, the football coach had boundless enthusiasm and energy.

This is not the place to be if you don't like kids though and I can't agree about the space - every nook and cranny was rammed. Breakfast was a real bun fight and not very relaxing at all - we could only face the intensity of it once. The poor Maitre d' was really struggling to fit everyone in without undue delays and several people became agitated at the wait. Perhaps they could do away with the smoking section and create 50 more spaces inside?

Overall we had a great time and although we have issues with the quality of the villa that Sheraton are addressing, it's definitely worth a visit to stay in the resort as a treat and a family would have a ball here if money was no object.

Word of warning if eating out, during busy periods (like Easter, half terms and summer holidays) do not eat in the Italian pizzeria opposite the top left exit (Pizzeria D'El Nono) as the kitchen cannot cope with more than four people in the restaurant at once! Our final night (Good Friday) was ruined, which was sad because earlier in the week when it was quiet we had great food and the really nice staff looked after us well. Sadly on the Friday six of us waited over 1 hour for starters and then another hour for main courses of two pizzas and four pasta dishes. By the time it arrived (10.30) most of us were asleep and too tired to eat so wasted E82.50! You have been warned.