Was for a special occasion but totally disappointed
For a 5 star Sheraton, avoid like the plague. This is not a 5 star property by any definition - maybe was last century
Service is absolutely terrible, Asked in the restaurant for recommendation on Portugese wine. Got told no idea but pink sparkling wine was good - not. Seafood buffet and wine was more expensive in resort than a Relais & Chateau restaurant.
Wanted to charge back dinner to the room, but was refused as someone hadn't processed credit card on check in, even though room was pre paid and they had all the details. Staff were rude and ignorant.
Was after the main tourist season, none of the 5 closet ice machines to the room worked - when asked where one that worked was, got told just had to walk around and find one.
Totally unacceptable - staff couldn't give a %$!&
Complained at the time but pointless
Hotel in need of major refurbishment
Free WiFI in lobby cannot cope, is too slow to even work and cannot cope with demand
Very expensive, overpriced tourist trap - avoid
- Official Description (provided by the hotel):
- Sheraton Algarve, a Luxury Collection Hotel will commence a phased renovation process as of November 3rd 2014, which will incorporate all guests rooms, public areas, conference centre and food & beverage venues as well as an extension of seventy-eight new luxury suites, along with an Italian restaurant, state of the art Health Spa facility and underground parking, scheduled to be complete in June 2017. First phase will begin as of November 3rd 2014 and completed by late June 2015, in which the hotel with reopen for the summer season. During the closure period, we invite you to discover the Pine Cliffs Residence, a Luxury Collection Resort located within resort, offering access to available facilities ... more less
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- Also Known As:
- Sheraton Albufeira
- Sheraton Algarve Hotel Albufeira, Portugal
- Albufeira Sheraton