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“Beautiful location but overpriced rip offs abound” 3 of 5 stars
Review of Sheraton Algarve Hotel

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Sheraton Algarve Hotel
5.0 of 5 Hotel   |   Praia Da Felesia, Apartado P.O. Box 644, Albufeira 8200-909, Portugal   |  
Hotel amenities
Ranked #12 of 162 Hotels in Albufeira
London
Top Contributor
81 reviews 81 reviews
75 hotel reviews
Reviews in 56 cities Reviews in 56 cities
116 helpful votes 116 helpful votes
“Beautiful location but overpriced rip offs abound”
3 of 5 stars Reviewed October 9, 2013

I stayed at the Sheraton Algarve for four night while working on a conference at the nearby Epic Sana.

Location is great and the beach below the hotel is gorgeous. Gorgeous grounds, and the hotel forms part of the Pine Cliffs resort which are houses and apartments bought by individuals as far as I could make out.

The hotel is an odd mixture. Ostensibly five star, one has to remember this refers to the facilities and not necessarily the service.

I was upgraded on arrival so I was told and given a room card that told me I had a late check out of 4pm. Very handy I thought. However if the room I got was an upgrade I would hate to have seen the orginal room. True, it had a sitting area and a balcony, but it was a bit like stepping back to the 1970's. Why do hotels seem so desirous not to allow us to use mobile devices and charge them? One plug in the wall by the desk, but not so near that cables from it would reach the desk. The only other plug was in the corridor to the front door. Not a place for leaving phones or I pads. No plug anywhere near the bed to charge ones phone while using it as an alarm.

Room service took over fifty minutes one evening to deliver a toasted sandwich and the prices while already very expensive. €13 for a ham and cheese sandwich have a €5 surcharge added for bringing it to your room. A pet hate of mine. It's called room service. Put that in the price of the item. So rip off charges. Free internet which was good, and a good breakfast selection.

Very very soft pillows which I personally didn't like.

One evening there was a function in the hotel and the whole of the main building echoed from the music making sleep impossible till well after midnight.

I wasn't paying and I'm sure this hotel exists on discount tour rates for the rooms hence the high charges for everything else. Certainty the rack rate for my upgraded room of €515 euros as advertised on a note in the room would be ridiculous and I'm sure on one pays that.

Nice helpful staff, except over the matter of the music and the terrible room service - which to be fair, they did refund. The late check out turned to be an advert not a facility, but a nice manager did arrange for me to have a 4pm check out, once she was involved. Comouters at reception are very slow and any thing involving them can take an age. My check in at 8 pm on a Saturday evening took over twenty minutes.

Don't think I'd choose this place again. Impersonal, and overpriced which is a shame given the beautiful grounds and location.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

Thank you for having had the time to share your feedback on Tripadvisor and we do hope that your conference went very well.

We are pleased to know that you have enjoyed the grounds of the Resort, the facilities and service of our associates, in the meantime, we regret to realize that the decoration of the Hotel room was not up to your expectations. Upon request, we are able to provide alternative pillows or electric extensions to be able to use the electric devices.

We do hope you may grant us another visit in the near future to have the opportunity of another experience. In the meantime, should to wish to address any subject in particular, please contact us on 00199.algarveguestrelations@luxurycollection.com

Kind regards,

Guest Relations Teams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
London
Top Contributor
111 reviews 111 reviews
66 hotel reviews
Reviews in 65 cities Reviews in 65 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 9, 2013

I stayed here for 2 nights in October and I have to say, this is a great hotel. From the professional check in by soraia who was efficient and friendly, to the room that was spacious and comfortable. Great nights sleep which is rare to find!

Beautiful grounds, well maintained. Nice restaurants, although I only had dinner once. God food. Breakfast was nice too with plenty of options.

But the staff are the main reason. Professional, friendly and always with a smile. Plenty of hotels and resorts I have stayed in let down by the staff. Not this resort.

Good gym, with a lovely serene indoor pool. Although you need a swimming cap, a first ever but I have now invested in one!!

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

We would like to thank you for your kind compliments about the Hotel rooms, facilities and staff.

We highly appreciate your feedback and we are happy to acknowledge how much you have enjoyed your short stay with us.

Your words are much appreciated as they motivate us to continue working to offer exclusivity to our guests.

It will be a great pleasure to welcome you back for a future visit.

Kind regards.

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013 via mobile

Stayed just one night as attending a conference at another hotel. Thought the location stunning, the staff were friendly and helpful. Stayed in Room 196 with wonderful view of the sea only beaten by the sunset at the bar on the cliffs which was truly stunning. Spent whole time wishing I was there on vacation with someone special, rather than work. Lots of steps to beach but well worth it as the coastline is stunning and there is a lift for those who may find it a tad arduous. Will definately be back.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

We highly appreciate your feedback and we are happy to acknowledge how much you have enjoyed your short stay with us.

Your comments regarding the room provided, location of the resort and access to the beach are very much appreciated and we are glad they have made the difference.

It will be a great pleasure to welcome you back for a future visit on holidays.

Kind regards.

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Top Contributor
101 reviews 101 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 8, 2013

yes this hotel does live up to all the hype you have read in other reviews. the grounds are beautiful and kept up to 5 star standards. the cliffs on the way down to the beach are breathtaking. the service couldn't be nicer. you can easily relax here for an entire week. the food prices are high but the you are given quality food. do try to book with breakfast included.

Room Tip: oceanview is best if you can do it
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

Thank you for having had the time to share your feedback through Tripadvisor.

We truly appreciate your comments about the Resort grounds, access to the beach, food and service that contributed to a most enjoyable and relaxing stay.

We do hope to be able to welcome you back in the near future.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

Only arrived at 10pm and left the next morning. Quick check in. Staff in the bar very helpful with telling us about the beers. Valet staff really good, very helpful. Free internet not in rooms, only available in the business centre and bar. Good room, comfortable and clean.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

Thank you for choosing Hotel Sheraton Algarve at Pine Cliffs Resort for your stay.

We are most pleased to know that your night stay was very good and that our accommodation and staff met your requirements.

We look forward to welcome you back for another stay.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

Having found to site cheaper publicizing the exact same room i filled out the claims form and waited for a response. They told me I'd have to wait 48 hours so i got on the phone to push them as I wanted to book for the following day. The customer service lady kept reciting stuff from their web page and had no idea so much so she kept me on hold for 20 minutes informing me I'd have to wait or to just book it through Travel republic. now thats customer service for you! I then receive a email which states Travel Republic prices are higher so I then send a link of two sites that are offer cheaper room rates. this is typical of organizations offering gimmicks they don't honor their word and try everything to get out of their commitment. Travel republic offering offer cheaper deal for 2 bed suite pine cliff residence £372 compared to 570 euros for the 2 nights. Leaves a bad taste in my mouth needless to say I book with Travel republic

Room Tip: Book through Travel republic rather than through sheraton Luxury Collection
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

Thank you for having had the time to share your feedback on Tripadvisor.

We genuinely appreciate your comments, and we would like to invite you to contact us on 00199.algarveguestrelations@luxurycollection.com and give us the opportunity to get more information and understand the situation concerning the rates offered.

We look forward to hear from you and to be able to welcome you back to Pine Cliffs Residences.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2013

If you're looking for a top notch hotel to escape from everyday life this hotel is surely your spot. Nestled inbetween the ocean and what seemed like the Grand Canyon the Sheraton Algarve hotel is a gem.

The room was one of the largest rooms I've ever stayed in which had some real 5 star touches such as granite countertops, floors and a massive bathroom which could've been passed for a NYC apartment. Due to the fact I am a goldcard member of the SPG program we were upgraded and given free Wi-Fi which was an ordeal to say the least...If you are going to give someone free Wi-Fi don't restrict the # of devices they can use, that seemed silly for an otherwise stellar property...

Throughout our stay we kept pinching ourselves as the hotel and their staff are truly A +. The pool had ample seating and the pools weren't crowded. The only negative was the pool was very chilly and the walk to the beach was down 100 stairs on what seemed like a mile trail. By the time you reached the beach, you'd forget the walk and just take in the beautiful scenary and expansive ocean.

The only real drawback to the hotel were the prices of food as a hamburger was $30 + US dollars and a chicken wrap was the same - maybe lowered dining prices and a larger menu would've prevented us from leaving for lunch on most days. Other than that, A+ 5 star hotel!

Room Tip: Ocean view!
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, October 15, 2013
Dear Guest,

We would like to thank you for your kind compliments about the location and the Resort facilities and services.

We highly appreciate your feedback and we are happy to acknowledge how much you have enjoyed your stay with us. Thank you for letting us know how impressed you were with the services provided, as well as the Resort grounds and beach facilities. As a Starwood Preferred Gold member we thank your preference and are delighted to being able to make your stay a most pleasant one.

We have taken note of your comment regarding prices of food, please note that our prices are often reviewed and are online with the remaining five star resorts in the area.

It will be a great pleasure to welcome you back for a future visit and we look forward to it.

Kind regards,

Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Algarve Hotel

Address: Praia Da Felesia, Apartado P.O. Box 644, Albufeira 8200-909, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#8 Spa Hotel in Albufeira
#10 On the Beach Hotel in Albufeira
#10 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Algarve Hotel 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sheraton Algarve, a Luxury Collection Hotel will commence a phased renovation process as of November 3rd 2014, which will incorporate all guests rooms, public areas, conference centre and food & beverage venues as well as an extension of seventy-eight new luxury suites, along with an Italian restaurant, state of the art Health Spa facility and underground parking, scheduled to be complete in June 2017. First phase will begin as of November 3rd 2014 and completed by late June 2015, in which the hotel with reopen for the summer season. During the closure period, we invite you to discover the Pine Cliffs Residence, a Luxury Collection Resort located within resort, offering access to available facilities ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve Hotel Albufeira, Portugal
Albufeira Sheraton

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