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“Beautiful place with amazing staff and food” 5 of 5 stars
Review of Sheraton Algarve Hotel

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Sheraton Algarve Hotel
5.0 of 5 Hotel   |   Praia Da Felesia, Apartado P.O. Box 644, Albufeira 8200-909, Portugal   |  
Hotel amenities
Ranked #12 of 162 Hotels in Albufeira
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Beautiful place with amazing staff and food”
5 of 5 stars Reviewed February 19, 2013 via mobile

I recently had the pleasure of attending a 3 day business meeting in the sheraton, algarve. Amazing beach, super comfortable rooms and beautiful grounds and courtyards. Two things really stand out beyond what I have listed above.. The staff were unbelievably helpful and the food was outstanding. Well done to all the staff of the sheraton Algarve.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, March 7, 2013
Dear Guest,

It is a pleasure to acknowledge that your business meeting at our Hotel was a success and that you found everything, from the Resort facilities to the service provided, including our associate’s friendliness and professionalism, to be as expected.

Your kind comments are greatly appreciated and we are grateful for your recommendation.

It will be our pleasure to welcome you again for a future business trip or for a visit with the family.

Kind regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Guildford, United Kingdom
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 19, 2013

We booked a week at the Sheraton Algarve Hotel as a fairly last minute getaway over Xmas and New Year. Unfortunately it wasnt until after booking and paying for the hotel did they decide to inform us that the hotel was actually closed and we would instead be staying in one of the apartments initially with an option of moving into the hotel just after Xmas itself.

The apartment we were given was a large two bed on the first floor with views over the golf course. The rooms were well appointed, well cleaned and in a good state of repair. The house cleaning was done daily and was a full service inc loading/ emptying dishwasher etc. The only negative thing about the apartment itself was the fact the beds were terribly uncomfortable.

The resort itself is very good, whilst others complain about the amount of walking I dont think this is an issue. It is a pity that the place has neither a "lagoon" pool nor a heated outdoor pool but it does have several medium sized ones around the grounds.

The food in the "residencies" was fairly mediocre and often a bit on the cool side. It was a marked improvement when the hotel's own restaurant opened though. There are a number of other restaurants on site but these werent open due to the time of the year.

The beach is just a lift journey down the cliff and was generally clean and well maintained. It looks to be a fair size and whilst public the next access point that is open to the public is some way off.

We went to both the Xmas and NYE parties hosted by the resort. The former was a very drab affair with the same cool food, the same elevator music the resort played every day and no party/ celebration atmosphere. The NYE on the other hand was a much better event and well worth attending and had a great band playing. Whilst there was supposed to be a modest amount of drink included per person the reality was that the wine kept flowing til midnight at which point a bottle of champagne was given to each 2 adults.

Overall a nice resort, wouldnt recommend it for Xmas itself but I imagine it is great in springtime when it is fully open but not too over crowded.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, March 7, 2013
Dear Guest,

Thank you for the time to share your feedback on Tripadvisor.

We were happy that you have chosen our Resort to celebrate such a special occasion and we regret to learn about the inconvenience experienced with the Hotel closure, for what we would like to present our sincerest apologies.

We also regret to learn that the Christmas and New Year’s Eve events did not fully met your expectations, as we proud ourselves to provide a unique service and offer lifetime memories.
We are continuously looking to improve our overall services and guest’s enjoyment, therefore the points you have raised are of great value to us and we fully appreciate the time you took to bring this matters to our attention.

We look forward to welcome you and your family as guests at our Resort once again.

Best regards,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 12, 2013

We spent 4 nites at Sheraton Algarve. It was a real pleasure to have spent our time at this hotel/resort. The whole property is on a cliff and they have access to the beach (a bit of a walk to the beach, when you have a lil toddler :)). The service is v good and it is also value for money. We had the sea view room, the room per se is not v big, but it is clean and the facilities are upto good standards. We did eat several times in the Hotel restaurant, being vegetarians, we were a lil constrained on choices. But the chef/staff was more than willing to come up with something which we were quite happy with. I didnt think the restaurant was too pricey as well.
There is a super market right outside the property, v handy.

They do charge separately for wifi, but there is wifi in the lobby.
The Albufeira city centre is not too far by taxi from the hotel. Booking taxis on your own can be cheaper than booking through the hotel.

All in all I would highly recommend the Sheraton. Do consider becoming the SPG member, you can earn points and avail discounts if you are a member.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, January 14, 2013
Dear Guest,

We were delighted with your kind words about the Resort and our associates in particular and we are thankful for your recommendation. Your comments are extremely valuable to us and they motivate us to continue to improve our services and to create lifetime memories.

We are very pleased to learn how much you have enjoyed your recent stay with us and we are happy to learn that you took full advantage of your SPG benefits

It will be our pleasure to welcome you again for a future visit and we look forward to it.

Sincerely yours,

Guest Relations Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London,England
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 31, 2012

My wife and I have just returned from our fourth visit to Pine Cliffs and have as previously had a great time on a great resort. This was the second Xmas visit and as last year we were somewhat disappointed to find that The Hotel was closed for our first three days. However the food and services at the O Grill and Golf Club House were excellent and made no difference to our overall stay and enjoyment. The main Hotel opened on 26th December and it is truly a magnificent place. We will definitly be returning next Xmas possibly as fractional owners of a Golf Suite via
the Pine Cliffs Ownership Club.
We never left the resort once apart from our daily walk along one of the Algarve's best beaches access being made via the Pine Cliffs elevator.
The entire workforce are congratulated for their attitude and efforts to make our stay once again so memorable. Particular mention should be made of Theresa on Reception and Louisa who floats around Reception and the breakfast area assisting anybody who needs assistence.
The whole resort runs so smoothly and there as far as we are concerned no faults whatsoever.

Room Tip: Wherever you find yourself on this huge reort you will surely love it.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, January 2, 2013
Dear Guest,

We would like to thank you for your preference in returning once again to Sheraton Algarve Hotel & Pine Cliffs Resort and we are pleased to know that you have fully enjoyed the time spent with us celebrating such a special occasion.

We appreciate your loyalty and continued support, as well as your kind words about our services and associates, especially Teresa and Luísa. We would like to apologize for any inconvenience that the Hotel closure may have caused you and thank you for your understanding.

We look forward to welcome you again at our Resort, as part of the Pine Cliffs family.

Kind regards and votes of a Happy New Year,

Guest relations Team
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Sintra, Portugal
Top Contributor
149 reviews 149 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed December 30, 2012

This is my first choice in Algarve.
Sheraton Pine Cliffs has one of the best locations, away from the crowds, with their own private beach.
Breathtaking views, magnificent gardens and great management.
The price is not cheap, but here you get what you pay for.
Totally recommendable for anyone going to algarve, and want a luxury service without paying hundreds of euros per night.
It's not new, but it's the best!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, January 2, 2013
Dear Guest,

We would like to thank you for your recommendation and preference for Sheraton Algarve Hotel & Pine Cliffs Resort.

We are glad to learn that our facilities and services were up to your expectations and that we were able to provide you an excellent stay. Your comments are of a great value to us and we are looking forward to welcome you back in future.

Sincerely yours and with votes of a Happy New Year,

Guest relations Team
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Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

This property has superb location with breathtaking views. Rooms and the resort had great facilities. Excellent breakfast and great customer service- helpful and smiling staff. Indoor swimming pool, hot tub and sauna were of highest standard. Will certainly return.

Room Tip: Apartments are really nice and have all the facilities one would need
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, December 28, 2012
Dear Guest,

We are very pleased to learn how much you enjoyed your stay with us and that we were able to provide you with some memorable experiences.

It is very rewarding to receive such compliment on our facilities and services, for which we would like to thank you for.

Looking forward for your next visit to our resort.

Kind regards,
Guest Relations Team”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 18, 2012

My partner and I were very much looking forward to our stay at the Sheraton Algarve as a nice get away for two nights. We used most of my loyalty program points to be able to stay, and as the top tier member with the Sheraton loyalty program (SPG Platinum), I expected an upgraded room and great service, as I receive when I go to other Sheraton hotels. We were therefore immediately disappointed when we arrived and they informed us we would be in a standard room. We were not offered any small welcome "gift" upon arrival (ie.a glass of juice or wine, etc) which was surprising given the cost to stay at such a resort, and what is typical at other resorts. After many conversations, much perseverance, and too much time wasted, we were upgraded on our second nice, which was great, but the time it took to make that happen really cut into our leisure time!

That being said, we did somewhat enjoy our time at the Algarve. The hotel is nice enough, with decent buffet food, nice rooms, and a nice beach. The rooms could be cleaner, although some staff was very friendly, the majority was just average. Additionally, this place really caters to families so if you are looking for a romantic get away, expect children everywhere (splashing in the pool, eating beside you at the restaurants, running through the grounds).

Having traveled to many other countries, beaches, and resorts, overall, this resort did not live up to my expectations.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinecliffsAlbufeira, Guest Relations Manager at Sheraton Algarve Hotel, responded to this review, December 28, 2012
Dear guest,

First of all we would like to thank you for the time taken to share your experience at our resort, having therefore, appreciated your contribution.
We regret to learn that overall we did not meet your expectations, and we would like to apologize for the issues experienced with some services during your recent stay.
Your comments are of great value to us and will contribute to improve our overall services and our guest’s enjoyment, therefore we would like to invite you to discuss your comments further with us at the following e-mail address: 00199.algarveguestrelations@luxurycollection.com

Best regards,
Guest Relations Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Algarve Hotel

Address: Praia Da Felesia, Apartado P.O. Box 644, Albufeira 8200-909, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albufeira
#7 Romantic Hotel in Albufeira
#8 Spa Hotel in Albufeira
#10 On the Beach Hotel in Albufeira
#10 Luxury Hotel in Albufeira
#17 Family Hotel in Albufeira
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Algarve Hotel 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sheraton Algarve, a Luxury Collection Hotel will commence a phased renovation process as of November 3rd 2014, which will incorporate all guests rooms, public areas, conference centre and food & beverage venues as well as an extension of seventy-eight new luxury suites, along with an Italian restaurant, state of the art Health Spa facility and underground parking, scheduled to be complete in June 2017. First phase will begin as of November 3rd 2014 and completed by late June 2015, in which the hotel with reopen for the summer season. During the closure period, we invite you to discover the Pine Cliffs Residence, a Luxury Collection Resort located within resort, offering access to available facilities ... more   less 
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Also Known As:
Sheraton Albufeira
Sheraton Algarve Hotel Albufeira, Portugal
Albufeira Sheraton

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