If this was a 3 star it may pass as average when you look at the service and facilities available in the resort. I must agree the apartments are done to a very high spec, although the poor cleaning will mean that soon they will be run down and shabby. As marketing it'self as a 5 star one would expect a high level of service, this is not found here at all. On arrival at 10pm we were not offered any food or drink and just pointed in the direction of our room, via the resort model map.The all inclusive was a big let down mainly the bar, which once you got served consisted of local drinks but with warm mixers from a large bottle of flat pop. The food lacked any flavour or imagination and although acceptable, for a 5 star should have encouraged the palette. The pool area is littered with broken sun beds and parasols they should be removed. I have stayed in better 3 star hotels and feel that perhaps the standards are acceptable to some but above all there is a lack of any atmosphere in this hotel because no-one cares enough to provide that attention to detail that comes with a 5 star resort, the little touches,luxury is often assosiated with 5 star not feeling like a pauper on warm drinks you have waited above 30 minutes for because only one member of staff is on the bar. The staff are not responsible some of them are good 'Fabio' 'Cartlos' and 'Bruno' but the management and the operators selling this as a 5 star resort need to compare seriously what that means and this is far from Heaven and nearer to Hell. (To someone who has enjoyed real 5 star experiences) I would love to see improvements to this place but I think it is unlikely due to the culture and attitude of the management of this resort.
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- Also Known As:
- Eden Hotel Albufeira
- Eden Resort Albufeira, Portugal - Algarve