I stayed at this hotel for 5 nights from 29th September this year. I liked the brown and cream colouring everywhere (except the pool tiles looked a bit drab), and found the hotel and my room very comfortable. Bed and pillows were SO nice, and shower really lovely. I liked the modern design of the room and the Kenwood kettle was a welcome addition.
Breakfast was really nice and so much fresh fruit - and it was freshly sliced. Hash browns, eggs ... it was all tasty and freshly made. Only one complaint - the plates were cold, I could not find warm plates for hot food anywhere?
The SPA was lovely and I really enjoyed my time there, so relaxing.
Sao Rafael beach was nice and close, just a small boardwalk away and you can walk along the top of the cliffs for a short bit towards Albuferia from the neighbouring beach.
Now for the bad bit. My first few days were spent avoiding ants and beetles on the terrace outside my room, on the second last day they started appearing INSIDE the room and on the day of my departure I couldn't check out quick enough as there were LOTS of them all over the room. Why doesn't the hotel spray the terraces to prevent this? I had requested a higher floor room upon booking, but this was never granted - I even requested this checking in. Surely a five star hotel has better standards? I filled in the guest questionnaire upon checking out but to date have heard nothing - no apology, not even an acknowledgement.
This hotel is not crowded with package holidaymakers which is a real bonus and is nice and quiet, but not sure I would return after my bad experience, which is a real shame.
High floor, near the end of the corridor if you prefer a quieter room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.