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“good hotel with brilliant staff.” 4 of 5 stars
Review of Vila Gale Cerro Alagoa

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Vila Gale Cerro Alagoa
4.0 of 5 Hotel   |   Rua do Municipio, Lote 26 | Apartado 2155, Albufeira 8200-916, Portugal   |  
Hotel amenities
Ranked #24 of 162 Hotels in Albufeira
Leeds, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
“good hotel with brilliant staff.”
4 of 5 stars Reviewed July 22, 2014

Have just returned from an 11 night stay at this hotel, on arrival and booking in at reception, we were down as H/B when infact we were A/I this was sorted out in minutes, not the hotels fault, we had booked H/B but changed our minds and upgraded to A/I unfortunately this had not been passed onto the hotel.We were on the first floor room 172 on the corner. A lovely large room,very modern, with a comfortable bed, and exceptionally comfy pillows.The room was kept spotlessly clean every day.The food was very good, and always hot, as the chefs didn't cook vast amounts and leave it uncovered.It was always covered and this certainly made a difference.The only critisime l have with A/I is you are only allowed certain drinks, certain ice creams and if you take the water out of the fridge in your room, you have to pay for it.Which to me is not A/I but this is how it is. All the staff are good at their jobs and are very pleasant.When you arrive you are given a letter stating that you must not put towells on the sunbeds, it is a complete waste of paper and ink, as sun beds were full of towells at 8am.What they need is someone on duty so that this does not happen.The location to the old town is great a 10minute walk, but ladies do not take heels of any kind,it is small cobbled streets, which are very shiny and slipply.(B Warned). I had visions of the old town being very quaint and quiet,as never been to portugal before, I certainly got a shock, but it was a lovely shock, the old town bounces, and is a great atmosphere.We went to the strip at the other end of town,not for us im afraid, the old town beats it hands down.I would definately recommend this hotel for any age group, as for the entertainment, what can l say, for a four star it was rubbish, only saturday is a decent night, but if we go back to portugal, we would stay at this hotel again.

Room Tip: rooms with even numbers are on the pool side.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest,

Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa.
Your opinion and suggestions are very important and help us to improve our service and standards.
We hope that the recent renovations made in our hotel are of your approval and serve to improve our guests comfort.
We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel.
Kind regards
Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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811 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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ireland
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 21, 2014

just back from 2 weeks at this hotel.Good location, good breakfast, very good housekeeping good pool.Poor service, staff unfriendly and or uninterested, pool toilets constantly smelt like bad public toilets. pub outdated, no aircon used in the hotel outside of your room which were good size but again a bit dated, no pool service, saw coffee cups left in same place for 2 days. Only had 1 evening meal which was poor.The hotel has a lot going for it but falls down on a lot of points aswell.One other thing, there was Stag and Hen parties staying at the weekends, not what you'd expect for a family/couples hotel.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest,

Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa.
Your opinion and suggestions are welcome and very important and help us to improve our service and standards.
Thank you fpr choosing the Vila Galé Hotels

Kind regards

Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rayleigh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Although we are 19, my friend and I had booked our trip to Portugal with the aim to relax and enjoy some beautiful seafood with the added extra of bars and a strip if we fancied it. Vila Gale was a very large contributing factor to what turned out to be the perfect holiday.

Our transfer to the hotel was seamless, and upon checking in we were handed numerous leaflets for excursions and a complimentary voucher for a free bottle of wine when we ate in the restaurant. We were in room 206 which had a lovely view of the pool and the air conditioning in the room was fantastic. I would just like to thank all of the maids for their fantastic service, as our room was cleaned every day without fail to an impeccable standard even when my friend and I were late in leaving our room they would always come back and clean it for us.

We had the B&B option and breakfast was brilliant with lots of choice. We were always shown to our table shortly after entering the restaurant, and the night we ate there for dinner the service was faultless. The staff were all massively friendly and genuinely happy to help, with one of the guys behind reception (Joao, I think) giving us some excellent recommendations of restaurants to try. We also received a voucher with offers of a massage and facials, and the massages were lovely. Both the indoor and outdoor pool were spotless, however the steps in the indoor pool were quite loose which may be a slight hazard to children. We also received a letter in our room from Edwardo inviting us for drinks on our final night, however we were sadly late getting in and saw the letter too late to join them - our apologies!

The reviews are true regarding the sunbeds, however we personally didn't mind the short walk to the beautiful beach or the old town to sun ourselves down there.

Overall, our stay was fantastic at Vila Gale and should I ever return to the area I would definitely book to stay here again.

Old town was fantastic for food, and as mentioned above we were recommended the beautiful seafood restaurant 'A Ruina' by reception. All restaurants surrounding that general area were lovely. I would also recommend a day trip to Villa Moura (roughly 25 euros in a taxi) and a walk down to the marina to visit the mayflower restaurant overlooking the marina which was fantastic. We did use the strip over the weekend and thoroughly enjoyed ourselves. We have been to previous holidays such as Zante and the strip here was much more quiet (which is what we wanted) but still provided a good night out. All ages attended the strip, including families, and fun was had by all.

Thoroughly enjoyed our time in Portugal, and please excuse this final declaration of pure youth but in the words of my friend, it must be said that Pedro who was on reception is ' a complete Penghead' and was always happy to assist us with booking taxis and the such.

Room Tip: A room facing the pool was definitely lovely and quiet. If you attend the local markets, don't b...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest

Thank you so much for your lovely review as it is really pleasing to find you enjoyed your first visit to Portugal and to the Cerro Alagoa.
We will pass on your review to our staff and thank you for choosing the Vila Gale Hotels.
We hope to welcome you back !

Kind regards

Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanfairfechan, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 18, 2014

Ideally located for the old town and beaches. Rooms cleaned every day and towels changed every day excellent cleanliness. We were in room 203 on a corner and so had a huge corner balcony with sunloungers on! Rooms 303 and 403 alsobhad these. They did look out onto a main road but this did not bother us and did not keepnus awake. Showers were great and very powerful. We only stayed b&b but breakfast was lovely with lots of choice. Breakfast room a little dark and The chairs werent super comfy though so not sure if they would maybe put cushions on these at night time?? As I cant imagine sitting on these for long periods of time. We did not use the pool as it is not our scene but all looked clean and nice as did indoor pool and jacuzzis. Staff on reception were great when we had a cloudy day they were very helpful in providing a bus timetable and highlighting all the buses we could get.
If you want to be in a great location with a clean and friendly base to explore it from this hotel is just for you.

Room Tip: 203 303 and 403 have huge balconies with sun loungers on.although do overlook a busy road.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest,

Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa.
Your opinion and suggestions are very important and help us to improve our service and standards.
We hope that the recent renovations made in our hotel are of your approval and serve to improve our guests comfort.
We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel.
Kind regards
Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BlackpoolEngland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 16, 2014

Many of the reviews for this hotel are good and this is no different.We stayed from July 1st to July 15th.We were All inclusive and in a roadside room 105.Flew from Blackpool which is very handy as we live in Fleetwood.Transfer was only an hour,and we were in good time for the evening meal.Always found reception very helpful changing money and calling taxis.The room was large enough for the two of us and had all the extras as has been mentioned before.The pool was good but soon learnt that towels on the beds at 8 am was a must.No activities around the pool but probaly because of lack of room.Used the pool bar every day and went in for the lunch in the dining room,nice and cool and plenty of choice.Evening meal was very good with plenty of choice.Always a big cheese selection lunch and dinner.The bar was fine and quite a few nights thefootball was on when we were there.We enjoyed one or two nights in the bar when a good crowd were in and it created a good atmosphere.We did go out at night to local bars and local restaurants and there is lots of choice .We preferred the old town .Overall a great stay and we will be definitely be back.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest

Thank you for sharing your review and are really pleased to find you have enjoyed your stay at the Cerro Alagoa.
We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.
Kind regards

Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, Berks.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

We had a room overlooking the street and slept every night with the windows open. There was street noise and we were woken from time to time by shouts and laughter, but it wasn't a major problem and if we had chosen to sleep with the window shut and the air conditioning on, we wouldn't have heard it at all. Although it wasn't the best view, it was better than I had expected. Sound proofing in the room was good and we hardly heard any noise from other rooms or the corridor. The bed was one of the most comfortable I have slept on and better than the one I have at home. The rooms were clean and comfortable and my only suggestion would be to move the mirror nearer to the window. We only had breakfast, but there was a great selection, with something for everyone and wonderful fresh fruit. The location was great with a few restaurants in very close proximity and the majority a safe, 10 minute walk away. As others have mentioned, it was difficult to get a sunbed, but not impossible as we were only 2. The staff were extremely friendly and helpful and it was one of the best package holiday hotels I have stayed in. One last thing, previous reviewers had mentioned that it was cool in the evening, I thought that was because they had gone early in the season. Be warned, even on hot days, it does get cool in the evening - some of the restaurants/bars have blankets and heaters!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest

Thank you for sharing your review and are really pleased to find you have enjoyed your stay at the Cerro Alagoa.
We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.
Kind regards

Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Stayed for a week with my family and from the start nothing was too much trouble for the staff. On arrival asked if we could upgrade to a suite and after a brief consultation our request was granted the suite we were given was large and spacious and as it was my birthday the hotel gave us complimentary champagne and chocolates (thanks again).Overall a clean and welcoming hotel and very highly recommended we will certainly be returning.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Cerro Alagoa, responded to this review, August 29, 2014
Dear Guest

Thank you for sharing your review and are really pleased to find you have enjoyed your stay at the Cerro Alagoa.
We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.
Kind regards

Rosário Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Cerro Alagoa

Address: Rua do Municipio, Lote 26 | Apartado 2155, Albufeira 8200-916, Portugal
Location: Portugal > Algarve > Faro District > Albufeira
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Albufeira
#20 Luxury Hotel in Albufeira
#29 Romantic Hotel in Albufeira
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vila Gale Cerro Alagoa 4*
Number of rooms: 310
Official Description (provided by the hotel):
This modern luxury hotel is ideally situated in the tourist centre of Albufeira, just one road from the Fishermen (Pescadores) beach. The lively town centre, which offers a huge variety of shop, restaurants, bars and entertainment venues, are within 500 m of the hotel. Faro airport is the nearest and is approximately 35 km away. Built in 1990, this hotel was completely renovated in 2004. There is a total of 310 rooms spread over 7 floors including 73 rooms with view and 24 junior suites suitable for families. Guests are offered a stylish lobby with lifts and a 24-hour reception desk with a safe. It also has a TV and games room, a newspaper stand, a bar and an English pub, a restaurant with a non-smoking area and highchairs for small children. Business guests may book 2 meeting rooms with Wi-Fi internet connection and media devices. Additional services include a laundry service, garage as well as medical assistance. In addition, a car park as well as children's club and playground are on offer to hotel guests. The modern, stylishly furnished rooms come equipped with air conditioning, electronic safety door look, direct telephone, LCD TV with Cable and Pay TV, Wi-Fi Connection and safe (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. In the outdoor complex, there is a pool with a children's pool, a pool bar as well as a sun terrace with sun loungers and parasols. In addition, the hotel features a Health Club with indoor heated pool, a gym, sauna, steam room and Jacuzzi. Guest may also take advantage of massages and beauty treatments. All meals may be chosen from a wide buffet. At lunch and dinner guests may choose their meals a la carte. It is possible to book a half-board stay. ... more   less 
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Also Known As:
Vila Gale Cerro Alagoa Hotel Albufeira
Vila Gale Cerro Alagoa Albufeira, Portugal - Algarve

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