I was staying at Evora Hotel for a couple nights during a 2 week trip throughout Portugal. The first morning, I was having breakfast with my friends only to hear the reality of bed bugs that were infesting their room. When they woke up they looked at the sheets and they noticed the spots of blood that had been where the bugs had been squished while they were sleeping as well as a few live ones on their pillows and the sheets. The hotel "upgraded" the room, to the same exact room down the hall, yet they were extremely rude and nonchalant about it. Instead of being apologetic they just brushed it off. We had never experienced this, and they were not able to help us at all. Their excuse to us was that the bugs came from the trees because they had an 'interesting summer'...
After we left for the day, we got another call saying there was a possibility of two other rooms being infested. They moved the belongings of those rooms to new ones, but low and behold another one of our students had been bitten. She had an extreme allergic reaction, and when it was brought to their attention again, they had the same reaction. They offered no information, and tried to brush it off. It was as if they believed we were not important customers because we are young. The young woman who had the allergic reaction, has to head back home early because she could not continue on the trip she had been bitten so bad.
Another night at dinner, two of the girls from Latin american countries tried to order their food in Spanish. I understand that we are in Portugal, but in the hotels that we had been in before the hotel requested that they spoke in Spanish because it was easier to understand them. Instead of asking politely, the young waited made a huge scene and yelled at the girls telling them "We are NOT in Spain, speak to me in English!"
Overall, it was a disappointing experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank for taking the time to provide your feedback regarding our Hotel. My team and I feel disappointed that your stay did not go well, and we apologize for the inconvenience that this episode caused you and your colleagues. According to the desinfestation offical report, the rooms were affected by a plague of mosquitoes, and this happened because we had a very humid and awkward summer. After acknowledging what happened, the hotel took immediate action regarding this situation: the customers were transferred to another room; the hotel paid for extra expenses, and accompanied the "affected" guests all the time. We did everything it was necessary and we invite you to come to our hotel, so that you see the improvements we have done. Please feel free to contact myself if you are traveling to Évora so that I may personally take care of you and your group during a next stay.
Once again, please accept our apologies and I hope that the remainder of your trip to Portugal was most enjoyable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.