I was staying at Evora Hotel for a couple nights during a 2 week trip throughout Portugal. The first morning, I was having breakfast with my friends only to hear the reality of bed bugs that were infesting their room. When they woke up they looked at the sheets and they noticed the spots of blood that had been where the bugs had been squished while they were sleeping as well as a few live ones on their pillows and the sheets. The hotel "upgraded" the room, to the same exact room down the hall, yet they were extremely rude and nonchalant about it. Instead of being apologetic they just brushed it off. We had never experienced this, and they were not able to help us at all. Their excuse to us was that the bugs came from the trees because they had an 'interesting summer'...
After we left for the day, we got another call saying there was a possibility of two other rooms being infested. They moved the belongings of those rooms to new ones, but low and behold another one of our students had been bitten. She had an extreme allergic reaction, and when it was brought to their attention again, they had the same reaction. They offered no information, and tried to brush it off. It was as if they believed we were not important customers because we are young. The young woman who had the allergic reaction, has to head back home early because she could not continue on the trip she had been bitten so bad.
Another night at dinner, two of the girls from Latin american countries tried to order their food in Spanish. I understand that we are in Portugal, but in the hotels that we had been in before the hotel requested that they spoke in Spanish because it was easier to understand them. Instead of asking politely, the young waited made a huge scene and yelled at the girls telling them "We are NOT in Spain, speak to me in English!"
Overall, it was a disappointing experience.
- Also Known As:
- Evora Hotel Évora
- Official Description (provided by the hotel):
- Evora Hotel is situated in the World Heritage town of Evora. We are at a five 5 minute distance (by car) from the historic center. In "Sol Poente" Restaurant we offer award-winning dishes, and our menu is based on the rich regional gastronomy of Alentejo. Our rooms are all well equipped and have all the comfort you need. We have a heated indoor pool, an outdoor swimming-pool for children and grownups,a tennis court, a last generation health & fitness club, sauna, Jacuzzi,Wellness Center, snooker and extensive gardens. We have a Driving Range where you can practice Golf, a Kids Club with babysitting service, upon request. Besides all the Hotel facilities, our front office representatives have the best advise on various spots you may visit around the region. ... more less
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