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“Tries very hard to be 5 star, but doesn't quite live up” 4 of 5 stars
Review of Stirling Manor Boutique Guest House & Conference Facility

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Stirling Manor Boutique Guest House & Conference Facility
5.0 of 5 Guest house   |   38 Scott Street, Schoemansville, Hartbeespoort, South Africa   |  
Hotel website
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Hotel amenities
Johannesburg
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Tries very hard to be 5 star, but doesn't quite live up”
4 of 5 stars Reviewed January 3, 2012

We stayed in Stirling manor, in the presidential suite for 1 night.
The decor and interior is a bit dated. The reception area is hardly what I am used to seeing in a 5 star establishment. It looks more like an office desk.
The room was large and clean, with a beautiful view of the dam.
Bathroom was lovely, with dual showers and basins.
Service also excellent, receptionist was more than willing to advise us on where to go and what to do.
Our room was beautifully turned down at night with roses and rose petals.
Reasons the establishment should not be 5 star.
1) the rooms do not have individual aircons. There is one airconditioner for the whole guest house
2) there was no soap or body lotion in our room. When we asked for soap, we were told that they had not received their delivery of soap, and because they are a 5 star establishment they cannot use any soap. Surely SOME soap is better than nothing? After debating this with the receptionist, we found some Lux soap (cheap SA brand) in our room a while later.
3) We had to wait a good 10minutes at the gate to drive in. Not impressed.
All in all okay, but not worth paying 5 star prices for.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurette042, Owner at Stirling Manor Boutique Guest House & Conference Facility, responded to this review, January 9, 2012
We value your feedback in assisting us to provide our guests with the best possible experience at Stirling Manor.

We have addressed the unfortunate soap incident in a disciplinary hearing with our duty manager and the necesarry action was taken to prevent this from happening again. .

We take note of your comment regarding the reception area and have decided to move the fax / copier machine and filing cabinets to the back office.

A proffessional company were consulted to assist us to become an eco friendly establishment without compromising on quality when we planned Stirling Manor where after solar heating, centralized ariconditioning and a waste recyle program was implemented to safe energy and to reduce our carbon footprint.

Please receive my sincere appollogy for any incovenience during you're stay with Stirling Manor and thanks so much for your valuable feedback.

Kind Regards

Laurette Hanekom
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 reviews from our community

Traveler rating
    114
    11
    2
    0
    2
See reviews for
23
73
5
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2011

My family and i stayed at Stirling Manor for 3 nights. The stay was memorable and enjoyable.
A special mention to Yolandie and her team. They really went out of their way to make our stay as comfortable and pleasurable as possible.
There are very few places that offer such great service. We will definately return.

Room Tip: Room 2 is great for families
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 30, 2011 via mobile

The manor is in a very good location with execelent views of the dam and mountains.The rooms are clean and stylish.The breakfast was wonderful.The difference with this guest house is the amazing personal service.Thank You to Yolandie who made our stay an absolute pleasure.My wife and I had certain requirements and Yolandie went out of her way (on Christmas Day) also to make sure whatever we needed was taken care of.Thank You Stirling Manor for a Very memeroble stay.We will be back soon.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2011

I was in harties over the past weekend and stayed at Stirling Manor. They have a beautiful establsihment with lovely views to go with it. Their service was excellent and special mention to Yolandie and Laurette for making our stay extra special.I will definately be coming back.

Room Tip: ask for the room facing the dam
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2011

We had a short but enjoyable stay at Stirling Manor. It's a charming establishment that is spotlessly clean and has a beautiful view.

  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 6, 2011

We had a nice surprise as we checked in from a very friendly receptionist and beautifully furnished place to a prefect location and a lovely breakfast. We will most definitely come and stay longer ext time!!!

Room Tip: Suite No 6
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klerksdorp
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2011

Thank you for a wonderful stay!!! On arrival at reception I received a beautiful bunch of flowers!
a Bottle of Champagne in the most romantic room with heart shaped rose pebbles on the bed!! I must be honest, we've been to many other guest houses, hotels, resorts etc. and this was the most amazing view I've ever seen. Just what my husband and I needed after long hours of work!! We received a full body massage on the premises and it was just what we needed for the stress-levels!!! To end our stay at Stirling Manor, Breakfast was served with an excellent view of Hartebeespoort-dam. I would recomend Stirling Manor to any body who would like a romantic weekend away from home in "style"
Thank you to all the staff and management for their excellent service and warm personalities.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stirling Manor Boutique Guest House & Conference Facility

Address: 38 Scott Street, Schoemansville, Hartbeespoort, South Africa
Phone Number:
Location: South Africa > North-West Province > Hartbeespoort > Schoemansville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Schoemansville
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stirling Manor Boutique Guest House & Conference Facility 5*
Number of rooms: 7
Official Description (provided by the hotel):
Stirling Manor provides an up-market European style stay in the heart of South Africa. All suites are individually styled and decorated to the highest international standards. Deon & Laurette invite guests to come and experience warm South African hospitality, comfort, elegance and professionalism in their stylish and uniquely situated 5 star Boutique Guest House with stunning views of the Hartbeespoortdam and Magaliesberg mountain range. Stirling Manor has been awarded " Best Accommodation in North West Province 2011" and Tourism Product of the Year 2012 in North West Province " by the North West Parks and Tourism Board. Stirling Manor has received a Certificate of Excellence 2012 and 2013 by Tripadvisor. Stirling Manor has received "Best Guest Accommodation 2013" for North West Province from the Parks & Tourism Board of North West Province. On the 10th of September 2014, Stirling Manor has received a 2014 Lilizela Tourism Award for Excellence Accommodation for Five Star Guest House for the North West Province. ... more   less 
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