We checked in to this facility as a "dayroom" end of a cruise. The hotel is very attractive, the rooms are quite nice, the views are good and the resort features are great. However, all of the positives are spoiled by very slow, indifferent, mediocre restaurant service with below average food. We were only there for 8 hours so it really didn't matter too much but, if we had been there for a lengthy resort stay we would have moved on the next morning because there are no alternative dining options immediately accessible.

This place, compared to its surroundings, looks absolutely breathtaking from the exterior and even to the bedroom, it's beautiful. However, that's where it ends. The staff here are absolutely horrible. Be prepared to wait anywhere from twenty minutes up to an hour before you can get helped at the reception desk. I don't know if it's French Polynesia's policy to be slow and mellow, but, if they were in America, they would be fired immediately.

Upon arrival, we get asked if we would like anything to drink -- we asked for water. We thought this was free, but when we received the bill for 1600 francs (about $20) for TWO waterbottles, we were floored and upset. Don't offer drinks if they're not free. That's not an offer.

Luckily, we only stayed one night in this dump before we went to the Hilton on Moorea. What a blessing that was to get out of this hellhole.

Be afraid of the breakfast, here, too!

After a 8 1/2 hr flight and a $50 taxi ride we expected better service. We checked in and had to find our room by ourselves. We had to haul our luggage down stairs and if I had not allowed my hand carry to drop to the bottom I would have tumbled down with it! The room was nice, and on two levels. Upstairs, again...we had a bedroom and downstairs a sitting room, toilet, small sink and to use it for tea or coffee water impossible to fill the kettle unless you used a small glass. The fridge did not work, so I called for repair. Overall it is ok, but I would not stay here again! The buildings are somewhat confusing in their layout. Breakfast is very expensive... If you have the whole assortment it is $40 per person!!!! The grounds are beautiful, food fine and friendly service.

We had hoped to replicate the wonderful Polynesian experience we had had on the other side of Papeete while going to New Zealand during our return. Not here, never again. The food we had for happy hour was so bad we chose not to eat dinner here, but trust in the morning they couldn't screw up fruit and cereal. Thankfully items at breakfast were edible, just shoo away the flies.

My wife and I paid extra to stay "flight to flight" and check out at 6PM. Unfortunately, they failed to make our key valid for the entire duration of our stay. Sadly, when the key expired, so did our climate control. So for the last two hours before our eight hour flight we got to stay in the very sauna we had paid extra to avoid while the staff ignored to complaint.

When we got home we complained to our travel agent and asked for a refund. As yet they have ignored both the travel agent and Quantas tours, apparently that is their forte.