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“Excellent Hotel” 5 of 5 stars
Review of Novotel Ieper Centrum

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Novotel Ieper Centrum
3.0 of 5 Hotel   |   Sint Jacobstraat 15 | Ieper, Ieper (Ypres) 8900, Belgium   |  
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Hotel amenities
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Ranked #5 of 8 Hotels in Ieper (Ypres)
GreenLeadersBronze level
North Yorkshire
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed July 17, 2013

We just come back from a trip with Great Rail Journeys which was excellent. This hotel was really first rate and if I sat here for days I could not find anything wrong with this fab hotel. The hotel is so clean the food excellent the staff lovely. The hotel is very quite we had rooms 127 and 128 both very quite as the hotel is down a side street. Our holiday with Great Rail Journeys was excellent we had a fab time and our tour guide Paddy Earp and coach driver Walter were amazing they really went out of there way to make everyone's holiday the best and Paddy is so knowledgeable as a tour guide on WW1 Battle Fields. There is an excellent pub just across the road called The Old Bill which we went in every night of our stay as Dave who runs the bar is so welcoming and so are the locals who are just so nice and welcoming I really fell in love with the Belgium people and with Ypres I could live there its such a lovely place and if your thinking of staying in this area or doing a WW1 trip I would say don't look anywhere else stay at this hotel and if you want to go on an organised trip go with Great Rail Journeys.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales assistant at Novotel Ieper Centrum, responded to this review, October 29, 2013
Dear Guest

Thank you so much for posting your experiences with us and your stay at our town as well as your experience with Great Rail Journeys.

Your review will be forwarded to our staff and our group reservations manager in particular, who deals with Great Rail Journeys very frequently.

We are very happy to read your experiences and hope to be able to welcome you again with us.

Warm regards

Juanita Bogaert
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 17, 2013

This hotel is centrally located, just off of the main square in Ypres (Ieper). and about a 5 minute walk from the Menin Gate. The staff were all welcoming and pleasant. Our room was on the 3rd floor to the back of the hotel overlooking adjacent roof tops. The room itself was a good size and had plenty of room for our party of 3 adults. the rooms are air conditioned which was welcoming in the July heat. Bathroom and toilet facilities are all of a good standard, although towels are rather on the small side. The family room which we had booked, had a large double bed and a double sofa bed, so would be adequate for a family of four for a short break or weekend stay. The hotel has good restaurant and bar facilities, the breakfast is a vast array of choice from continental, right up to full-English, all self service available from 7-10 in the morning.
The hotel has an underground car park at a charge of 10 euros per night for security, but we were told by the receptionist we could park for free in the small square in front of the church at the side of the hotel, which we did with no problems (this may only apply to weekends?).
All in all, a very pleasant stay and I would recommend this hotel if visiting the WW1 battlefields or just passing through Ypres.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review, October 29, 2013
Dear Guest

Thank you ever so much for sharing your very positive opinion concerning your stay at our hotel!

It is a true pleasure to read that you enjoyed your stay with us and we will forward your review to our hotel staff which they will be very happy to read as well!

thank you again for sharing and we hope to see you again with us in the future.

Warm regards

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mons
1 review
5 of 5 stars Reviewed July 15, 2013

Central location, interconnected rooms and extensive buffet breakfast made this an ideal family hotel in Ieper. Despite location, rooms were quiet and gave a good night's sleep. Underground car parking was an added bonus, providing reassuring security.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review, October 29, 2013
Dear Guest

Thank you very much for posting your review concerning your stay at our hotel, Novotel Ieper Centrum.

We are glad to see that you, as well as the members of your family, have very much enjoyed your stay with us.

We look forward to hopefully welcoming you and the family again with us!

Best regards

Juanita Bogaert
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 14, 2013

Ideal location right in the centre, nice dining room, bar and reception areas.Reception staff varied, some absolutely brilliant and very, very helpful, others not so ( they employ temporary staff who don't really know what they are doing). Breakfast was ok but quite frequently there were no baguettes, milk,and other standard breakfast items and no-one seemed concerned ( staff).
We booked a room for three adults to find the third bed was a pull out child's bed, and not what we were told it would be. Hotel could not do anything about it ???The second room we booked, the shower simply would not work, but eventually did after staff came to room. Novotel must have known of this problem before our arrival.Don't expect a table for a party of more than 4 because there aren't any and staff won't put two tables together.Might be a three star hotel but its more like a two starr.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review, October 29, 2013
Dear Guest,

Thank you very much for sharing your opinion concerning your time at our hotel, Novotel Ieper Centrum.

We are concerned to read that your stay with us was not fully at wish and will investigate how your points mentioned can be fixed.

We do wish to inform you that the 3rd bed in our rooms is a full standard single bed.
Concerning dinner at our restaurant, we often have "groups" that have dinner with us, and putting 2 tables together in our restaurant has never been a problem, so that is something that must be investigated as well.

Thank you for sharing,

And we do hope to prove to you in the future that giving a high quality service to our guests is our main goal,

Kind regards

Juanita Bogaert
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruislip, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2013

Problems with our booking via the Novotel web site, which can be misleading as to what is included in their promotional deals, were quickly sorted out by the hotel's friendly staff. Prices for room and the excellent buffet breakfast were a bit higher than in the UK, but it is very conveniently located for the centre of Ieper. The dinner buffet was exceptional value, and very good. Our room was clean, the bed was comfortable, and the whole building was well-maintained. We were very pleased that, when we discovered our onwards travel to Lille would be disrupted by rail cancellations, the hotel was able to accommodate us for a further night.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review, October 29, 2013
Dear Guest

Thank you very much for sharing your thoughts and comments concerning your holiday at our hotel, Novotel Ieper Centrum.

It is great to read that you enjoyed your stay with us and that your problems were quickly sorted at the reception desk.

We do hope to welcome you again with us in the future,

Warm regards

Juanita Bogaert
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 8, 2013

We stayed with 2 adults and 1 child of 9 in this hotel: clean, quite spacious, practical and in the centre of Ypres. The rooms can easily have up to 4 people: ideally 2 adults and 2 kids-adolescents because the sofa can be transformed in 2 seperate beds. In the evening when the others guests enter their rooms, there is some noise coming through the walls but luckily the standard guests of this hotel are calm people. The breakfast was very good: a lot of choice and all you can eat! We also had one evening dinner in the hotel restaurant: 26€ for a 4 courses menu - a very good quality/price deal!!! Staff was very nice & friendly. last thing: there is also a quite large kids corner with a lot of toys and fun furniture! My daughter loved it and played in it during the whole 4 courses dinner. However there was nog kids menu so we took her a normal main course and she tasted some of our other courses. Which was not a problem for the staff by the way.

Room Tip: We had a room giving out on the back where we had no noise what so ever from the street and the traf...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review, October 28, 2013
Dear Guest

Thank you very much for posting your very positive review about your family holiday at our hotel.

It is great to read that you enjoyed your stay with us and that your daughter had a lot of fun during your stay.

We do hope to welcome you again with us in the future.

Best regards

Juanita Bogaert
Sales Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ieper Centrum

Address: Sint Jacobstraat 15 | Ieper, Ieper (Ypres) 8900, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Ieper (Ypres)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Ieper (Ypres)
#4 Business Hotel in Ieper (Ypres)
#5 Family Hotel in Ieper (Ypres)
#5 Romantic Hotel in Ieper (Ypres)
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ieper Centrum 3*
Number of rooms: 122
Official Description (provided by the hotel):
Novotel Ieper Centrum is a 3 star hotel in the heart of the city centre. The medieval Cloth Hall and its belfry, the In Flanders Fields Museum and the famous Menin Gate are within walking distance. The hotel has 122 spacious air conditioned rooms, Foodsquare bar brasserie with terrace and 7 conference rooms for all your meetings and seminars. This hotel is equally suited to a business trip or a holiday in Ypres with your partner or family. Guests also enjoy the convenience of a private car park. ... more   less 
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Also Known As:
Novotel Ieper Centrum Hotel Ieper (Ypres)
Novotel Hotel Ypres
Novotel Hotel Ieper Centrum
Novotel Ypres
Ypres Novotel

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